Maria Arcos
London,London
Summary
BSc Sports Science |PgC Exercise for Health| IOSH |BICSc
With over 18 years of experience as an Operations Manager at leading Leisure Centres in London, I have a proven track record of driving success across Health and Safety, Facilities Management, Hospitality, Sales, and Student Accommodation sectors. I possess strong skills in budgeting, stakeholder engagement, and improving operational efficiency. Known for delivering exceptional customer service and effective team leadership, I consistently achieve key performance indicators (KPIs) to support business objectives. My expertise includes managing maintenance, cleaning, and health & safety operations, while ensuring strict compliance with industry standards and regulations. Currently doing a Master of Science in Management with Project Management.
Overview
14
14
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work history
Site Services Manager
University College School
London, UK
10.2024 - 04.2025
- Plan and deliver all internal and external events, including those organized by external hirers.
- Ensure full compliance with all health and safety regulations across the school premises, covering the Senior School, Pre-Prep, and Junior Branch.
- Regularly liaise with the Business & Operations Leader to review and address health, safety, and operational requirements.
- Efficiently manage the allocated budget for minor maintenance and repairs.
- Plan and prioritize minor works and maintenance projects, focusing on urgent needs and health and safety concerns and PPM arrangements.
- Oversee all services including cleaning, maintenance, caretaking, and security across the three sites.
Cleaning Service Manager
King's College
London, UK
02.2023 - 10.2024
- Managed all cleaning operations across the Denmark Hill Campus, overseeing a team of 50 operatives and 4 supervisors across 15 buildings.
- Built and maintained strong relationships with stakeholders, including campus operations and building managers, to ensure smooth and efficient service delivery.
- Developed and implemented HR strategies, including coaching and development plans, aimed at enhancing team performance and improving service standards.
- Responsible for ensuring compliance with all company policies and health and safety legislation, as well as delivering staff training in these areas.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
Club Manager
Maggie and Rose Ltd Private Members Club
London
10.2019 - 02.2023
- Directed head departments, including Reception, Food & Beverage, and Deputy Manager teams, ensuring high standards of service delivery.
- Led budgeting, weekly and monthly reporting, and ensured compliance with Health & Safety, Food Safety, and reactive maintenance standards.
- Oversaw P&L analysis, recruitment, and staff development to meet club service and sales targets.
Contract Facilities Manager
Mulberry School for Girls | Parkwood Leisure
London, UK
01.2016 - 10.2019
- Managed soft and hard services across three sites: Mulberry School, University Technical College (UTC) and Mulberry and Bigland Green Centre compliance with contractual obligations, budgeting, and forecasting.
- Coordinated helpdesk management, PPM, and reactive maintenance while ensuring health & safety standards were met and exceeded.
- Ensured health and safety compliance through rigorous inspections.
- Conducted regular risk assessments to maintain a safe working environment.
- Implemented new cleaning protocols, improved overall cleanliness of the facility.
Operations Manager
City Sports | City University
London, UK
12.2014 - 01.2016
- Developed and conducted comprehensive risk assessments and emergency procedures to ensure full compliance with health and safety regulations.
- Designed and delivered targeted training programs on Safe Systems of Work and company health and safety policies, enhancing staff awareness and adherence.
- Managed budgets effectively, performed regular internal audits, and maintained up-to-date safety documentation.
- Oversaw duty managers’ rotas, cleaning contracts, and maintenance issues to guarantee operational efficiency.
- Conducted monthly cleaning audits and weekly health and safety audits to uphold high standards and regulatory compliance.
- Developed Standard Operating Procedures (SOPs) and Emergency Evacuation plans, complemented by structured training programs to ensure preparedness and safety.
Operations Manager
Fusion Leisure Centre
Brentford, UK
10.2012 - 12.2014
- Managed and developed a team of 60+ members, driving improvements in operational efficiency and customer satisfaction.
- Conducted appraisals, investigations, and performance reviews, resulting in increased productivity and revenue growth.
- Oversaw one of the largest swimming academies within Fusion Lifestyle, managing sales, pre-enrolment processes, and term scheduling.
- Ensured rigorous risk assessment and compliance with health and safety regulations.
- Performed daily operational audits and coordinated monthly cleaning audits with external contractors.
- Held responsibility for maintenance and pool planning to guarantee safety standards and regulatory compliance.
- Directed safety protocols implementation, created safer workplace conditions.
Service Manager Operations
Better | Marshal Street Leisure Centre
London
06.2011 - 10.2012
- Enhanced operational systems across reception, recreational services, and maintenance departments.
- Led health & safety training, ensuring compliance and efficient pool and facility management.
- Managed budgets, staff development, and appraisals to achieve high team performance.
Education
MSc Management - Project Management
Lincoln University
BSc Sports Science - undefined
University of Portsmouth
Postgraduate Certificate - Exercise for Health
Kingston University
Fine Arts - undefined
Collin County Community College Texas
Exercise & Sports Science - undefined
University of South Carolina Aiken
Skills
- Budgeting & Financial Management
- Team Leadership & Development
- Health & Safety Compliance
- Event Planning
- Stakeholder Engagement
- Operations Management
- Business intelligence tools
- ISO standards compliance
- Allocation and scheduling
- Decision-Making efficiency
- SLA documentation
- Leadership and supervision
- Risk assessment expertise
- Customer Service
- Training and Development
Certification
- IOSH Managing Safety
- NEBOSH Practical
- Conflict Management and Personal Protection
- Thriving at King's Bootcamp
- Effective Hearings and Appeal Management
- Managing Conflict: Essentials
- Building Belonging and Personal Effectiveness
Languages
Spanish
Proficient (C2)
English
Proficient (C2)
Timeline
Site Services Manager
University College School
10.2024 - 04.2025
Cleaning Service Manager
King's College
02.2023 - 10.2024
Club Manager
Maggie and Rose Ltd Private Members Club
10.2019 - 02.2023
Contract Facilities Manager
Mulberry School for Girls | Parkwood Leisure
01.2016 - 10.2019
Operations Manager
City Sports | City University
12.2014 - 01.2016
Operations Manager
Fusion Leisure Centre
10.2012 - 12.2014
Service Manager Operations
Better | Marshal Street Leisure Centre
06.2011 - 10.2012
BSc Sports Science - undefined
University of Portsmouth
Postgraduate Certificate - Exercise for Health
Kingston University
Fine Arts - undefined
Collin County Community College Texas
Exercise & Sports Science - undefined
University of South Carolina Aiken
MSc Management - Project Management
Lincoln University
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