Maria Applebee
Sawbridgeworth ,Hertfordshire
Summary
Passionate, caring, supportive and diverse.
Overview
37
37
years of professional experience
1
1
year of post-secondary education
Work history
Health care coordinator
South Uttlesford PCN
2023.03 - Current
- Liaise with variety of healthcare professionals, social workers and case managers to deliver highest level of care to patients.
- Build positive, productive patient relationships for enhanced social support.
- Respond proactively to changing circumstances for optimised service care.
- Maintain confidential case documentation in line with data protection regulations.
- Consult with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Develop and champion accessible, practical solutions for recurring problems faced by patients.
- Partner with internal and external support networks to deliver holistic patient care.
- Provide support to patients and signposting them to community resources and local charities.
- Create support programmes based on patient assessments and what is important to them.
- Attend regular training and supervision workshops for improved patient support.
Member pioneer
Co-op
, Essex
2022.11 - Current
- Plan and drive fundraising and grant application efforts.
- Prepare individuals for donation and collection processes with helpful, personalised guidance.
- Answer general enquiries via telephone and emails.
- Coordinate and participate in training activities and events.
- Complete required participant documentation within specified timeframes for accurate reference.
- Collaborate with volunteers and management to run organisation.
- Oversee promotional aspects for fundraising, digital marketing and promotional events.
- Speak to communities and corporate groups about fund raising opportunities.
Volunteer worker/ Bereavement Cafe’ facilitator
St Clare Hospice
Harlow , Essex
2022.11 - Current
- Show sensitivity, confidentiality and respect towards attendees needs, providing safe environment for them.
- Utilise social media platforms and online resources to advertise events.
- Coordinate and support work of volunteers in execution of projects and initiatives.
- Communicate and collaborate with individuals from diverse backgrounds.
- Advocate for rights and interests of marginalised communities.
- Adhere to charity organisation policies and procedures.
- Attend volunteer training sessions to enhance my skills and knowledge.
- Create a warm, welcoming environment for attendees of duration of stay.
Receptionist /Deputy reception manager
Eden Surgery
Hatfield Heath , Essex
2021.08 - 2023.03
- Successfully delivered on tasks within tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Supported team by demonstrating respect and willingness to help.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high standard levels.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Wrote reports outlining project progress and results.
- Completed duties to deliver on targets with accuracy and efficiency.
- Improved efficiency and productivity by acquiring new skills.
- Used Microsoft Word and other software tools to create documents and clear communications.
Receptionist/admin/prescription clerk
Market Square Surgery
Waltham Abbey, Essex
2020.01 - 2021.08
- Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from patients.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Provided clerical support to the surgery including copying, faxing and file management.
- Answered telephone calls compiling detailed notes and promptly forwarding as required.
- Kept reception area clean and neat to give visitors positive impression of the surgery.
- Managed, cancelled and re-arranged appointments.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
- Prioritised tasks to maintain reliable service throughout peak times.
- Signposted other services where appropriate using industry knowledge and contacts.
- Responded to changing business needs, providing adaptive admin assistance.
- Shredded confidential documents for safe, correct disposal and recycling.
- Inputted data quickly and accurately to maintain reliable records.
- Built positive working relationships with staff and patients for helpful department support.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Requested prescribed medications and medical products.
Senior carer
Manorcourt
Harlow , Essex
2018.06 - 2020.01
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Expertly managed caseload of patients.
- Transported and accompanied clients to appointments and activities such to provide support and ensure safety.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Supervised and mentored direct reports.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Supported clients with personal care tasks including dressing, showering and toileting, maintaining respect and confidentiality throughout.
- Minimised care continuity issues by keeping thorough, accurate records.
- Maintained a clean, hygienic living environment for clients.
- Ensured prescribed medications were safely stored and correctly administered to maintain patient health.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Teaching assistant in primary school
St Andrews school
Stansted Abbots , Hertfordshire
2017.04 - 2018.05
- Managed pupil behaviour to cultivate focused and productive classes.
- Supervised pupils during lunchtimes and educational visits.
- Acted as superb role model, consistently promoting school mission and values.
- Minimised distraction by creating and maintaining clean, safe and organised classroom.
- Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
- Observed pupils closely in classroom environment to foster engagement.
- Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
- Created and distributed instructional materials for group and one-on-one use.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Created positive, engaging learning environments to improve student experiences.
Carer/ medication field supervisor
Home instead
Sawbridgeworth , Hertfordshire
2016.02 - 2017.03
- Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Aided clients with bedtime routines, washing and dressing.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Produced weekly patient progress reports, enabling appropriate reviews and amendments to care plans.
- Cooked, cleaned and provided companionship to elderly patients.
- Administered client medication with care and precision, prioritising health and comfort.
- Safely transported and accompanied clients to appointments and activities.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
Assistant / Deputy store manager
Next
Cheshunt /Epping , Hertfordshire/Essex
1995.02 - 2005.02
- Masterminded team development plans to improve workflow between team members.
- Increased sales through implementing sales augmenting strategies based on data.
- Clearly identified operational issues, devising and implementing corrective action.
- Maintained detailed awareness of trends in retail market and devised responsive, competitive strategies.
- Employed working knowledge of processes to maximum availability for customer.
- Assisted in managing and creating targets to drive performance and secure economic progress.
- Successfully managed team in approachable manner.
- Understood what drives overall business success and prioritised and delivered quality results.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Provided excellent customer care through prompt complaint resolution and quality of service.
Assistant / Pharmacy Technician
Ware Cross Pharmacy
Hoddesdon , Hertfordshire
1987.01 - 1999.01
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Developed appropriate resources to meet needs of diverse customers.
- Replenished stock and processed deliveries to maximise product availability.
- Handled chemicals and waste in line with COSHH regulations.
- Completed duties to deliver on targets with accuracy and efficiency.
- Improved efficiency and productivity by acquiring new skills.
- Applied positive customer service approach to increase satisfaction levels.
- Counted pills, labelled bottles and compounded medications before dispensing prescriptions.
- Clarified unclear dosage instructions with authorising doctors.
- Answered questions and offered advice to inform patients regarding prescription orders.
- Maintained patient confidentiality while handling sensitive medical information.
Education
Level 2 childcare
2017.04 - 2018.04
Health care assistant
2021.06 - 2021.08
Care Coordinator course x 3 days
2023.06 - 2023.06
Care Coordinator plus
2023.09 - 2023.09
Skills
- Health promotion and maintenance
- Service user rapport building
- Case management
- Patient care database
- Individual care and support plans
- Multi-tasking ability
- Decision-making
- Relationship building
- Social care
- Medication administration
- Networking
- Marketing and promotions
- Monitoring events planning trends
Timeline
Personalised Care Training Academy - , Care Coordinator plus
2023.09 - 2023.09
Personalised Care Training Academy - , Care Coordinator course x 3 days
2023.06 - 2023.06
Health care coordinator - South Uttlesford PCN
2023.03 - Current
Member pioneer - Co-op
2022.11 - Current
Volunteer worker/ Bereavement Cafe’ facilitator - St Clare Hospice
2022.11 - Current
Receptionist /Deputy reception manager - Eden Surgery
2021.08 - 2023.03
Essex Equip on-line - , Health care assistant
2021.06 - 2021.08
Receptionist/admin/prescription clerk - Market Square Surgery
2020.01 - 2021.08
Senior carer - Manorcourt
2018.06 - 2020.01
Teaching assistant in primary school - St Andrews school
2017.04 - 2018.05
Harlow College - , Level 2 childcare
2017.04 - 2018.04
Carer/ medication field supervisor - Home instead
2016.02 - 2017.03
Assistant / Deputy store manager - Next
1995.02 - 2005.02
Assistant / Pharmacy Technician - Ware Cross Pharmacy
1987.01 - 1999.01