Summary
Overview
Work history
Education
Skills
Timeline
Generic

Marguerite Wilson

Summary

I bring over 10 years of experience in building and maintaining strong client relationships, resulting in a loyal and returning customer base. I have a proven track record of achieving consistent year-on-year growth, allowing me to reinvest in the business and continue developing both my services and skill set.

I am highly organised and detail-oriented, with experience managing client records in line with GDPR requirements. I’m confident in planning and overseeing financial performance, including managing income, expenses, and supporting sustainable business growth.

I have also made a conscious effort to continually develop my computer skills, with experience using booking systems, digital client management tools, and Microsoft Office applications such as Excel. I regularly look for ways to improve efficiency and stay up to date with new systems and technology.

I am passionate about delivering the highest standard of service and always give my absolute best in everything I do. My strong attention to detail ensures consistency, quality, and a professional finish across all areas of the business. I am a confident and practical decision-maker, capable of balancing day-to-day operations with longer-term strategic planning.

Overview

25
25
years of professional experience

Work history

Owner & Manager

Wax Works
DONCASTER, South Yorkshire
2016.03 - 2026.03
  • Established and independently managed a thriving client-focused beauty business, driving consistent growth annually.
  • Oversaw full operational delivery by managing up to 40 weekly appointments and prioritising workload effectively.
  • Safeguard confidential personal and medical information by managing GDPR-compliant digital booking systems.
  • Oversaw all financial responsibilities, ensuring accurate budgeting and forecasting to meet seasonal demand.
  • Ensure compliance with health and safety regulations, and maintain appropriate insurance to safeguard operations and personnel.
  • Resolved sensitive client matters with professionalism and discretion.
  • Implemented adaptive services and marketing strategies to sustain revenue during quieter trading periods.

Beauty Therapist

Urban Beauty
DONCASTER, South Yorkshire
2015.03 - 2016.03
  • Delivered treatments within a busy salon environment to enhance client satisfaction and retention.
  • Maintained high standards of professionalism and customer service to enhance client relationships.

Receptionist/ Hospitality Team Member

Whitbread PLC
DONCASTER, South Yorkshire
2006.05 - 2014.09
  • Delivered front-of-house service across multiple brands, including hotel reception and restaurant environments.
  • Managed bookings, telephone enquiries, and computer-based systems.
  • Handled cash transactions accurately and supported team performance targets.
  • Resolved guest queries and demonstrated flexibility across roles.

NVQ Level 2 & 3 Hairdressing

Kerrie Anns
DONCASTER, South Yorkshire
2001.07 - 2006.12
  • Completed Level 2 & 3 qualifications while working within a professional salon team.

Education

NVQ Level 3 - Beauty Therapy

VTCT Level 3 NVQ Diploma in Beauty Therapy
Doncaster

NVQ Level 3 -

VTCT Level 3 Award in Education and Training
Doncaster

NVQ Level 2 -

NVQ Level 2 & 3 Hairdressing
Doncaster

GCSEs - GCSEs

McAuley Catholic Highschool
Doncaster

Certificate of Higher Education - Information Technology

Essential Digital Skills Qualification, Level 1
Doncaster, DNC

Skills

  • Ability to build strong relationships with customers resulting in a loyal client base spanning 10 year
  • Achieved consistent year on year growth which allowed me to reinvest in to the business and develop my skills to offer more services
  • Developing and maintaining a detailed client database inline with GDPR databases
  • Planning ahead to manage income, expenses and business growth effectively
  • Ensuring all treatments and practices meet strict hygiene, safety and industry regulations
  • Confidently making day to day and long term business decisions to keep things running smoothly

Timeline

Owner & Manager

Wax Works
2016.03 - 2026.03

Beauty Therapist

Urban Beauty
2015.03 - 2016.03

Receptionist/ Hospitality Team Member

Whitbread PLC
2006.05 - 2014.09

NVQ Level 2 & 3 Hairdressing

Kerrie Anns
2001.07 - 2006.12

NVQ Level 2 -

NVQ Level 2 & 3 Hairdressing

NVQ Level 3 - Beauty Therapy

VTCT Level 3 NVQ Diploma in Beauty Therapy

NVQ Level 3 -

VTCT Level 3 Award in Education and Training

GCSEs - GCSEs

McAuley Catholic Highschool

Certificate of Higher Education - Information Technology

Essential Digital Skills Qualification, Level 1
Marguerite Wilson