Summary
Overview
Work History
Education
Skills
Training
Telephone
Accomplishments
Languages
Timeline
Generic

Marguerite Quinn

Navan

Summary

Highly Experienced Senior Credit Controller with strong planning and organizational skills and ability to manage conflicting priorities. Strong interpersonal skills with ability to interact with people at all levels. Strong commercial awareness and ability to problem solve. Flexible & highly organized with a committed approach to teamwork and ability to work on own initiative. Willingness to accept responsibilities and able to manage change. Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.

Overview

24
24
years of professional experience

Work History

Snr Credit Collections SNR Coordinator

Irish Cement LTD
12.2015 - Current
  • Company Overview: A CRH company
  • Co-manage Credit and Collections for assigned customer portfolio including but not limited to dealing with complex customer accounts
  • Resolve customer disputes and support the Credit Manager & Risk & Internal Controls Manager in the resolution of complex issues, escalating when appropriate in accordance with escalation policy
  • Maintain Customer Master data & Support & Manage Pricing & Rebate files
  • Ensure relevant SLA’s and KPI’s are achieved
  • Ensure all credit and collections activities are performed in accordance with the SOX Credit and Collections policy
  • Deliver the highest quality credit behaviors to Collect month and quarter end activities, and closely work with Finance dept to allocate payments & reconciliations in any reconciling items/errors
  • Ensure Credit Dept provide a balanced risk assessment between customer satisfaction and credit risk
  • Work closely with the Credit Manager & Risk & Internal Controls Manager & Sales Dept to minimize credit risk exposure
  • Responsibility for the approval and decision making of the credit risk process for the business in Credit Managers absence.
  • Help to develop reporting systems for Credit and collections to deliver key business analytics.
  • Assist with internal and external audits and act as the point of contact the external auditors in managers absence.
  • Support integration into financial operations for any future migration projects
  • Monitor customer accounts, proactively identify key trends to address customer behavior and manage risk assessment off all credit release
  • Support and closely work with Risk Manager & Sales to manage customer credit limits/risk profile and payment terms
  • Prepare and Process Refunds & Credit Notes & Rebates
  • Support key controls and audit compliance activities in relation to the credit and collection's function, while always ensuring integrity and compliance
  • Maintaining of desk top procedures and up to date SOP
  • Co-Manage Mid-Month & Month-End Invoicing to ensure ETE invoices, Rebates & Credit Notes are issued accurately & effectively thought EDI ,PDF etc.
  • A CRH company

Credit/Collections Coordinator Senior

Emulex Ireland Company
09.2009 - 08.2016
  • Company Overview: now trading as Avago Technologies
  • Responsible for collections of all open invoices and reconciliation of accounts receivables for assigned customers
  • Serves as a contact for the customer for accounts receivable related issues.
  • Responsibilities include maintaining customer files and initiating follow up calls, contacting accounts past due to resolve delinquencies, interfacing with other departments to resolve issues, and building long-term relationships with customers, assesses and reviews credit limits on active accounts, according to established credit policies.
  • Analyzes and reviews daily credit holds on sales orders.
  • Prepares cash forecast monthly and quarterly for management.
  • Updates daily cash receipts against prepared cash forecast.
  • Maintains, retrieves, disseminates data, information as required.
  • Updates files and records with regard to debt collection.
  • Responds to inquiries, resolves in a timely manner.
  • Researches and prepares charge back deductions including repaired customer owned in warranty inventory and processes transactions with documentation.
  • Liaise with KPMG for audit revenue selection in accordance with SOX regulations.
  • Responsible for the set-up of new accounts ensuring all desk top procedures adhered to & running/reviewing D&B reports for credit assessment.
  • Now trading as Avago Technologies

Senior Credit Controller

Creative Labs Irl
Dublin
02.2003 - 12.2009
  • Manage, control and protect the assigned receivable portfolio by:
  • Achieving DSO targets
  • Improving cash flow
  • Decreasing debt for specific regions.
  • Provide weekly, monthly, quarterly reporting.
  • Liaise with Finance department in relation to cash forecasting reporting.
  • Daily interface with Customer Service, Shipping, Returns departments.
  • Issue statements and deal with payment requests and customer queries.
  • Maintenance of customer history, including records of complaints, payment issues, and collation of customer financial data.
  • Daily review of aged debtors and backlog reports.
  • Query management - Clean up a/c s - Allocation of credits/Payments to ensure nothing unallocated > 60 days & complaints logged with 48 hrs for items overdue 30-60 days with special attention to problem a/c s – keep ledgers 90% Current
  • Acting as center of competence on Credit processes and systems.
  • Project Manager for customer maintenance databases eg. Rebates & Returns.
  • Pursue Credit notes and deal with all related queries.
  • Liaise directly with sales Representatives to ensure full awareness of customer issues.
  • Oracle implementation team – e.g. Preparation of Flowcharts, Walkthroughs
  • Sox Compliance testing – collating all evidence for testing

Accounts/Office Administrator

Primbridge Fine Art
01.2001 - 02.2003
  • Maintenance of vendor master records e.g. credit limits, change of addresses etc.
  • Receipt of invoices from suppliers
  • Matching of invoices to purchase orders / goods received
  • Ensure all purchases are fully approved before payment generated.
  • Preparation manual cheques including cheque signatory approval
  • Monitoring of open items - PO's, goods receipts
  • Preparation & review of outstanding creditors for month end
  • Posting of bank transactions to Sage for month end
  • Preparation of all monthly bank reconciliation’s
  • Bank lodgments
  • Liaising with Financial Accountant re monthly cash flow expenditure
  • Co-ordination of employee expense.
  • Reconciliation of employee expenses for month end
  • Maintenance of petty cash
  • Involvement of improving internal systems & procedures.
  • Payroll (weekly) OT etc.
  • Costing involvement for pricing purposes
  • Planning forecasting for company materials
  • Key holder for building in case of emergency.

Education

Diploma in Credit Management -

AICDP
01.2020

Travel & Tourism PLC Course -

IATA
06-2003

Skills

  • Credit risk assessment
  • Customer account management
  • Data analysis
  • Financial reporting
  • Accounts reconciliation
  • SOX compliance
  • Customer relationship management
  • Payment processing
  • Invoice management
  • Customer dispute resolution
  • Process improvement
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Database management
  • Document control
  • Recordkeeping
  • Negotiation
  • Multitasking and organization
  • Business administration
  • Work Planning and Prioritization
  • Discretion and confidentiality
  • Task prioritization
  • Best practices implementation
  • Deadline management
  • Project Support
  • MS office
  • Workflow management
  • Adaptability and flexibility
  • Verbal and written communication
  • Meeting coordination
  • Operations management

Training

  • Oracle Accounts Receivable + GL Certification
  • Business Objects.
  • ECDL - European Computer Driving License
  • Time Management
  • Cash Collection Techniques
  • Telephone Collection Techniques
  • French Beginners
  • Sox Compliance Testing
  • Advanced Excel training 2024 level 2 & 3
  • MS OFFICE
  • Power Point
  • Internet
  • Microsoft Outlook
  • Lotus Notes
  • Sage Quick Pay 2 day intensive Course

Telephone

mobile, 086.8414191

Accomplishments

  • Completed Sea to Summit ( Westport )
  • 10K Runner

Languages

English
First Language
Irish
Beginner
A1
French
Beginner
A1

Timeline

Snr Credit Collections SNR Coordinator

Irish Cement LTD
12.2015 - Current

Credit/Collections Coordinator Senior

Emulex Ireland Company
09.2009 - 08.2016

Senior Credit Controller

Creative Labs Irl
02.2003 - 12.2009

Accounts/Office Administrator

Primbridge Fine Art
01.2001 - 02.2003

Diploma in Credit Management -

AICDP

Travel & Tourism PLC Course -

IATA

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Marguerite Quinn