Margreth Onyedikachi Fashedemi

Responsible for processing and monitoring domestic and international fund transfers. Verifying transaction details, ensuring compliance with regulatory requirements, and resolving any issues or discrepancies that may arise. Responsible for all PCI-DSS compliance activities related to fund transfers. Directly accountable for commercial import and export transactions, ensuring accuracy and producing monthly reports for Central Bank of Nigeria (CBN) and other regulatory authorities.

• Created and managed templates for all monthly funds transfer reports, including PCI-DSS reports.
• Presented monthly reports on international transactions to funds transfer leadership team
• Led initiatives to improve customer service standards, increasing customer satisfaction ratings, and reducing complaint resolution times.
• Created spreadsheet to manage international school fees payment processing; built and established process around it that resulted in over 30% improvement in time to complete transactions
• Forged strong relationships with key banking partners, enabling faster and more cost-effective inter-bank transfers, reconciliations, and fraud prevention.

Responsible for handling cash transactions, providing excellent customer service, and ensuring adherence to bank policies and procedures. Accountable for all financial transactions relating to Automated Teller Machines (ATMs), ensuring accuracy, prevention of fraud, transaction verifications, reversals, and reconciliations, among other things.

Achievements include:

• Provided excellent customer service by supervising financial transactions (cash & non-cash) and ensuring that all customer needs were met in a timely and efficient manner
• Ensured that branch ATMs were always functional; conducted daily call-over of transaction vouchers after the close of business to ensure that all transactions were accurate and accounted for.
• Conducted regular integrity tests to prevent fraud and maintained up-to-date cash tellers' proofs and vault registers
• Performed regular audits to ensure that cash holdings were within approved insurance limits and there was zero tolerance for errors or fraud

• Worked towards achieving team targets whilst maintaining the highest standard of customer care.
• Improved customer loyalty by promptly addressing concerns and
  resolving complaints.
• Streamlined communication channels between different departments
  for improved customer service delivery
• Collaborated closely with the sales team to ensure a coordinated
  approach towards customers.

• Took ownership of all customer queries, ensuring speedy resolution.