Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Margret Allen

United Kingdom

Summary

Dedicated professional with a strong foundation in customer service, known for a positive attitude and proactive initiative. Demonstrates exceptional skills in refund and exchange processing, effective teamwork, and emphatic communication. Committed to providing empathy and reassurance to customers while maintaining a hard-working approach in customer service based roles or health and social care settings. Aims to leverage these competencies to contribute effectively in a dynamic work environment.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Customer Assistant

Wickes
Dartford, Kent
06.2023 - 06.2024
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Improved customer relations by promptly addressing queries and concerns.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.

Customer advisor

Boots
Chafford Hundred, Thurrock
09.2022 - 03.2023
  • Collaborated closely with colleagues to resolve complex customer issues swiftly.
  • Maintained high-level product knowledge for accurate advice and recommendations.
  • Cultivated strong relationships with customers to drive engagement.
  • Managed large volumes of incoming calls for efficient customer service operations.

Care assistant

Willow lodge
Tilbury, Thurrock
03.2015 - 10.2022
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Monitored vital signs of patients for early detection of health complications.
  • Facilitated smooth communication between patients and medical staff, fostering understanding and trust.

Education

Entry Level 3 - Numeracy

Thurrock Adult Community College
Essex, United Kingdom
07.2008 - 07.2009

Entry Level 3 - Literacy

Thurrock Adult Community College
Essex, United Kingdom
07.2009 - 07.2010

Level 1 - Literacy & Numeracy

Thurrock Adult Community College
Essex, United Kingdom
05.2009 - 05.2010

Entry Level 3 - Functional Skills

Thurrock Adult Community College
Essex, United Kingdom
09.2012 - 09.2013

Level 2 - Children and Young People's Workforce

Council For Awards in Health and Education
Essex, United Kingdom
07.2013 - 07.2014

Skills

  • Positive attitude
  • Refund and exchange processing
  • Customer Service
  • Proactive initiative
  • Hard-working
  • Empathy and reassurance
  • Emphatic communication
  • Effective team work

Affiliations

  • Exercising
  • Reading

Timeline

Customer Assistant

Wickes
06.2023 - 06.2024

Customer advisor

Boots
09.2022 - 03.2023

Care assistant

Willow lodge
03.2015 - 10.2022

Level 2 - Children and Young People's Workforce

Council For Awards in Health and Education
07.2013 - 07.2014

Entry Level 3 - Functional Skills

Thurrock Adult Community College
09.2012 - 09.2013

Entry Level 3 - Literacy

Thurrock Adult Community College
07.2009 - 07.2010

Level 1 - Literacy & Numeracy

Thurrock Adult Community College
05.2009 - 05.2010

Entry Level 3 - Numeracy

Thurrock Adult Community College
07.2008 - 07.2009

Similar Profiles

CREATE PROFILE
Margret Allen