Summary
Overview
Work history
Education
Skills
Timeline
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Margot Holloway

Bournemouth

Summary

Conscientious and reliable Senior Healthcare assistant with 6 year experience and comprehensive background with elderly patients in care home settings. Offering expertise in person-centred care, demonstrating commitment to safe nursing practices, for continued patient trust. Dedicated to achieving consistent positive outcomes to all clients. Excellent communicator and responsible team player, able to navigate high-stress situations.

Overview

16
16
years of professional experience

Work history

Senior healthcare assistant

Bupa
Bournemouth, England
04.2024 - Current
  • Maintained high levels of client satisfaction by providing tailored, person-centred care that consistently met individual needs.
  • Built positive relationships with patients through outstanding communication, compassion and consideration.
  • Carried out initial risk and requirement assessments, as foundation for bespoke care packages.
  • Designed and regularly updated client treatment plans. Monitored client health conditions and reported concerns to superiors.
  • Administered medication, as per MAR charts.
  • Collaborated with a variety of external professionals to ensure holistic and seamless patient support.
  • Maintained patient confidentiality and privacy.
  • Kept up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.

Health care assistant

Bupa
Bournemouth
09.2018 - 04.2024
  • Delivered high-quality, dedicated care to clients.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Completed care documentation and monitored patient health conditions. Reported changes and concerns promptly.
  • Ensured safe, secure living conditions for service users, reducing risks and enhancing quality of life.
  • Adhered to infection prevention and control protocols.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Kept patient environments clean and neat following optimum hygiene standards.

Skincare specialist

Clarins
Bournemouth, England
04.2008 - 08.2018


  • Created successful customer rapport and built client loyalty.
  • Planned and organised strategic onsite and offsite events to promote the brand and expand the business.
  • Met company expectations and achieved sales targets consistently. Upsold beauty products to increase profits.
  • Discussed client skin care needs and recommended featured products to align with skin type and preferences.
  • Educated clients on proper makeup application and ways to achieve different makeup looks.
  • Interacted cooperatively with other team members to provide seamless guest experiences.

Education

NVQ Level 3 - Health and social care

Lifetime Training
Bournemouth, England
05.2023 -

NVQ Level 2 - Health and social care

Lifetime Training
Bournemouth, England
12.2022 - 02.2023

Skills

  • Excellent communication and people-skills
  • Compassionate nursing care
  • Resilience under pressure
  • Team player
  • Meticulous eye for detail in patient observations
  • CQC compliant

Timeline

Senior healthcare assistant

Bupa
04.2024 - Current

NVQ Level 3 - Health and social care

Lifetime Training
05.2023 -

NVQ Level 2 - Health and social care

Lifetime Training
12.2022 - 02.2023

Health care assistant

Bupa
09.2018 - 04.2024

Skincare specialist

Clarins
04.2008 - 08.2018

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Margot Holloway