Margo Cozac-Babiarz
Southampton,Hampshire
Summary
Results-driven professional with over 7 years of experience in marketing, customer service, and project coordination. Proven ability to manage stakeholder relationships, organize complex workflows, and analyze data to drive performance. Seeking to leverage these skills in a dynamic, mission-driven environment to support the growth and impact of Magic Breakfast.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Online Shop Specialist (Volunteer)
Oxfam
Southampton
06.2023 - 10.2024
- Managed Oxfam's online store operations, including product listing, pricing, and order fulfillment
- Supported customer inquiries and ensured high satisfaction levels through prompt issue resolution
- Collaborated with teams to optimize digital storefront performance and drive fundraising efforts
- Maintained and updated product inventory, ensuring accuracy and timely availability
- Organized and coordinated workflows between various teams, ensuring smooth processes and accurate data tracking
Customer Advisor
H&M Group
Southampton
04.2022 - 01.2023
- Delivered exceptional service to customers, resolving inquiries and ensuring satisfaction
- Enhanced customer loyalty by addressing concerns and escalating issues when necessary
- Organized merchandise effectively and maintained a welcoming shopping environment
- Improved operational efficiency by adopting new skills and task prioritization techniques
Influencer Marketing Coordinator
Cyfrowa Foto Sp. z o.o.
Rzeszów
05.2019 - 02.2022
- Managed influencer collaborations, including research, contract negotiations, and reporting
- Developed and executed marketing strategies, optimizing ROI and engagement metrics
- Built and maintained a database of influencer best practices, driving long-term partnerships
- Strengthened team capabilities by mentoring and developing junior staff
- Coordinated with cross-functional teams to align campaign strategies, ensuring timely execution and accurate reporting
Influencer Marketing Specialist
Cyfrowa Foto Sp. z o.o.
Rzeszów
02.2018 - 04.2019
- Planned and executed influencer campaigns across social media platforms (Instagram, Facebook, YouTube)
- Negotiated contracts and managed relationships with creators and brand ambassadors
- Collaborated with cross-functional teams to align messaging and maximize campaign effectiveness
- Monitored trends and identified innovative approaches to influencer marketing
E-Marketing Specialist
Cyfrowa Foto Sp. z o.o.
Rzeszów
10.2015 - 01.2018
- Spearheaded marketing initiatives, including email campaigns, SEO copywriting, and social media management
- Analyzed campaign performance, conducted A/B tests, and implemented optimizations to improve results
- Wrote engaging and SEO-optimized blog content to increase online visibility
Financial Control Specialist
BD Center Sp. z o.o.
Rzeszów
03.2014 - 05.2015
- Oversaw budget planning and expense tracking to ensure financial compliance
- Prepared detailed reports for management, highlighting financial trends and opportunities
Client Relations Specialist
Polimarky Sp. z o.o.
Rzeszów
06.2013 - 12.2013
- Managed key client accounts, ensuring timely delivery of services and maintaining satisfaction
Consultant
Rzeszów Regional Development Agency
Rzeszów
07.2009 - 07.2011
- Provided advisory services to regional businesses, fostering economic growth and development
Education
Master's Degree - Economics
Cracow University of Economics
10.2009 - 06.2011
Bachelor's Degree - European Studies
Rzeszów University
10.2006 - 06.2009
Skills
- Proficiency in Microsoft Office Suite
- CRM tools
- Strong analytical skills
- Strong organizational skills
- Expertise in digital marketing
- SEO
- Influencer campaigns
- Excellent communication abilities
- Excellent negotiation abilities
- Problem-solving
- Crisis management
- Adaptable to remote work
- Collaborative work environments
- Experience in using Salesforce
- Experience in managing customer data
- Experience in managing school data
- Ensuring accuracy
- Timely reporting
Accomplishments
- Increased net revenues of managed brands by 131%.
- Delivered influencer campaigns with an average ROI of 50-60%.
- Recruited and retained new customers, with acquisition rates of 60-70% during campaigns.
- Co-authored the first book in Poland on influencer marketing.
- Built a strong SEO foundation, securing top three rankings for key phrases on Google.
Languages
Polish
English
Custom
- Passionate about sustainable living and community support, actively engaging in initiatives that align with social responsibility.
- Renovating vintage furniture.
- Baking and culinary experimentation.
- Exploring second-hand fashion and sustainable shopping.
Timeline
Online Shop Specialist (Volunteer)
Oxfam
06.2023 - 10.2024
Customer Advisor
H&M Group
04.2022 - 01.2023
Influencer Marketing Coordinator
Cyfrowa Foto Sp. z o.o.
05.2019 - 02.2022
Influencer Marketing Specialist
Cyfrowa Foto Sp. z o.o.
02.2018 - 04.2019
E-Marketing Specialist
Cyfrowa Foto Sp. z o.o.
10.2015 - 01.2018
Financial Control Specialist
BD Center Sp. z o.o.
03.2014 - 05.2015
Client Relations Specialist
Polimarky Sp. z o.o.
06.2013 - 12.2013
Master's Degree - Economics
Cracow University of Economics
10.2009 - 06.2011
Consultant
Rzeszów Regional Development Agency
07.2009 - 07.2011
Bachelor's Degree - European Studies
Rzeszów University
10.2006 - 06.2009
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