Summary
Overview
Work History
Education
Skills
Timeline
Generic
Margeritta Rufino

Margeritta Rufino

Lutterworth,Leicestershire

Summary

I am hardworking and able to handle pressure with ease. I thrive well in environments which require my attention and I naturally adapt to my surrounds rapidly. Ambitious and always eager to learn, I am seeking employment in an organization which has room for growth. My experience in the hospitality industry has taught me the essential balance of work and play and I’m at a point where I desire a placement of professionalism where I can embark on all the challenges and opportunities with enthusiasm. I am an excellent communicator with the ability to take charge, be part of a team or be left independently to tackle all goals which demand my attention. My loyal and positive outlook gives me an advantage in all that I touch. I am looking for a space where I can be energized and challenged with the opportunity to constantly learn and grow. Flexible in my style and proactive in my approach, I’m confident in my abilities and characteristics to make a success of where ever I am placed.

Overview

10
10
years of professional experience

Work History

First line manager

Great Bear Distribution
Lutterworth, Leicestershire
05.2023 - Current
  • Supported staff learning and development for improved team capabilities.
  • Implemented health and hygiene standards for full safety compliance.
  • Achieved KPIs through team motivation.
  • Reviewed staff performance and provided personalised feedback in appraisals.
  • Handled day-to-day shipping and receiving, typically overseeing between 50 and 120 loads.
  • Expertly handled employee conflicts in line with company procedures, addressing issues and preventing recurrence.
  • Ensured warehouse personnel were properly trained and certified on equipment use, including forklifts and pallet movers.
  • Conducted incident investigations to assess contributing factors and alleviate future risk.
  • Reported machinery defects or safety hazards to management for action-planning and remediation.
  • Enforced Health and Safety and general housekeeping policies and procedures to maintain compliance.

Administrator / Supervisor

Great Bear Distribution
Lutterworth, Leicestershire
03.2021 - 05.2023
  • Proactively anticipated and resolved stock movement issues.
  • Skillfully resolve customer issues internally within office environment.
  • Proactively managed stock movement
  • Conduct routine cycle counts.
  • Handle day-to-day shipping and receiving.
  • Liaised with operational teams to align activity with stock requirements.
  • Followed Standard Operating Procedures (SOPs) to achieve desired result.
  • Booked incoming stock goods using SAP and ensure stock is in correct location
  • Dispatched outgoing stock using SAP
  • Investigate query pallets
  • Ensure packaging was received and book in using SAP.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Fostered positive employee relationships through communication, training and coaching.
  • Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
  • Delegated tasks and coordinated warehouse workflow to support continuous productivity.
  • Enforced safety measures and proper use of PPE.
  • Reported daily warehouse performance data and updated company logs.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Displayed energy and enthusiasm in fast-paced environment.

Accounts Clerk

Cape Town Fish Market Head Office
Cape Town, South Africa
02.2019 - 11.2020
  • Accounted for all inventory and ordered new stock.
  • Assisted accounts manager in handling accounting departments work flow
  • Prepare accounting reports and track accounts payable
  • Make ledger entries to ensure accuracy off all transactions
  • Reconcile all accounts and balance company financials
  • Compiles reports relating to activity areas, project costing, department expenditures, and company profitability.
  • Assisting with VAT recons
  • Year end Recons
  • Reconciled bank
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Helped resolve client problems quickly with superior customer service.
  • Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Collected and processed payments.
  • Submitted and tracked orders.
  • Pull all reports from SAGE for monthly analysis
  • Streamlined bookkeeping procedures to increase efficiency and productivity.

Restaurant Manager

Myatt Cafe
Cape Town, South Africa
09.2015 - 02.2019
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Controlled restaurant costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring quality of preparation in kitchen.
  • Ordering daily and weekly stock.
  • Responding to emails and answering phone
  • Managing and filing invoices.
  • Manage Social media account.
  • Allocated shifts for front and back staff
  • Ensuring that safety and health regulations are followed.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.

Education

HND Business Management

LSBM
Cape Town, South Africa
12.2012

Matriculation

Fairbairn College
Cape Town, South Africa
12.2010

Skills

  • Communication
  • Adapt to changes quickly
  • Computer skills - Microsoft Office, SAGE, Pastel Partner, Joined up, Pilot (POS), SAP, GTS Evotox Nvolve, Kronos and Myfleet
  • Punctual - Good time management
  • Account reconciliations
  • Data interpreting, collecting and Entry
  • Excellent multi-tasking ability
  • Bookkeeping
  • Team leadership and motivation
  • Deadline driven
  • Team training
  • Organisational skills
  • Friendly nature

Timeline

First line manager

Great Bear Distribution
05.2023 - Current

Administrator / Supervisor

Great Bear Distribution
03.2021 - 05.2023

Accounts Clerk

Cape Town Fish Market Head Office
02.2019 - 11.2020

Restaurant Manager

Myatt Cafe
09.2015 - 02.2019

HND Business Management

LSBM

Matriculation

Fairbairn College
Margeritta Rufino