Margarita Stoyanova-Ruseva
Wigan
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Financial and banking analyst
Eurofacility management Ltd
Sofia, Bulgaria
09.2012 - 08.2015
- Reviewed financial reports and recommended strategies to streamline operations, increase productivity and grow company profits.
- Collected, maintained and updated financial database.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Supervisor
Piraeus bank Bulgaria”AD
, Bulgaria
04.2007 - 08.2012
- Monitoring the compliance with procedures and law rules related to the Bank activities
- Is responsible for the preparation of all reports related to the branch activities
- Evenly distributes daily tasks within the team and ensures efficiency of operations and the best possible Customer service
- Stays informed of both Bank products and services and those of other associated companies of the Group and is prepared on contract with existing and new Customers, whenever he identifies opportunities for cooperation, to introduce Customers to the appropriate business development officer to complete sale and establish good working relationship with Customers
- Is informed of any accounting or cash differences and takes steps to resolve the problem
- Managed staff rotas, planning workloads effectively and strategically.
Account officer
Piraeus bank Bulgaria” AD
, Bulgaria
04.2006 - 04.2007
- Prepare Credit Purpose and Credit Analysis
- Input application in system
- Checks funds/credit lines on customer account.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
Customer Service and Teller Desk Area Officer
Piraeus bank
Bulgaria”AD, Piraeus bank Bulgaria”AD
, Bulgaria
02.2004 - 04.2006
- Performs the opening, amendment and closing of private and corporate account
- Concludes and follows up time deposit agreements
- Provides information, handles correspondence and settles complaints
- Processes FX operations
- Input in the system all customer's order (Outgoing transfers)
- Checks funds/credit lines on customer account
- Arranged overdrafts, credit and debit cards and advised customers of associated fines and fees.
- Processed account deposits, withdrawals and updates to meet customer needs.
- Set up meetings to discuss mortgages, loans and other high-value lending, increasing branch business.
Teller Desk Area Officer
Piraeus Bank
, Bulgaria
04.2003 - 02.2004
- Process client cash transactions.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawers and daily transaction records to support accuracy.
- Properly processed deposits, withdrawals and payments for customers daily.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Counted and packaged currency and coins.
Education
Masters degree - Finance
Bourgas Free University
Bulgaria 09.2000 - 06.2007
A-Levels - History and literature
Secondary school
Kazanlak,Bulgaria2004
Skills
- POS operation
- Contract management
- Business planning
- Office 365 proficient
- Data collection and analysis
- Strategic consultancy
- Team supervision
Timeline
Financial and banking analyst
Eurofacility management Ltd
09.2012 - 08.2015
Supervisor
Piraeus bank Bulgaria”AD
04.2007 - 08.2012
Account officer
Piraeus bank Bulgaria” AD
04.2006 - 04.2007
Customer Service and Teller Desk Area Officer
Piraeus bank
Bulgaria”AD, Piraeus bank Bulgaria”AD
02.2004 - 04.2006
Teller Desk Area Officer
Piraeus Bank
04.2003 - 02.2004
Masters degree - Finance
Bourgas Free University
09.2000 - 06.2007
A-Levels - History and literature
Secondary school
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