Margarida Souza
Bournemout,England
Summary
I am a hardworking, loyal, friendly and passionate carer / sales professional with over 25 years’ experience. I use the experience I have gained in both my care roles and sales roles to ensure that the client’s needs are always met. I value creating relationships with customers to better understand how I can provide the best care and support. I am a self-starter , continually reading and learning new things, equally I take on any company led training offered as this would only improve my ability to care/ sell.
Overview
48
48
years of professional experience
Work history
Part Time
Café Brazil
Harlesden, UK
01.2006
- Serve customers, table service.
- Daily banking, paperwork
- Assist with the preparation of all baking and cooking required for the day ahead
- Ensure kitchen clean at all times
- Ensure adherence to all company policies and procedures.
HGV driver class 1
Ousadia Positiva Unipessoal
Lisbon, Portugal
02.2025 - 06.2025
- Resolved customer complaints courteously, fostering positive relationships.
- Demonstrated ability to manoeuvre HGV vehicles in tight spaces safely.
- Ensured accuracy in paperwork with keen attention to details.
- Followed prescribed routes to ensure timely delivery.
- Achieved safe delivery by adhering strictly to traffic laws.
- Communicated with dispatch team regularly, providing updates on deliveries.
- Showed versatility by operating a variety of HGV vehicles as required.
- Improved fuel efficiency through careful planning of routes.
- Provided feedback regarding route efficiency, contributing to cost savings.
- Carried out minor repairs on vehicle when necessary, reducing downtime.
- Maintained vehicle cleanliness for professional representation of company.
- Completed long-distance hauls with consistent punctuality.
- Kept detailed logs of all journeys for reporting purposes.
- Upheld high standards of driving through continuous training and development.
- Assisted in loading and unloading goods, ensuring proper care of cargo.
- Conducted business professionally at all times, representing firm positively.
- Adjusted journey plans according to weather conditions for safety assurance.
- Checked vehicle before each shift, ensuring safety on the road.
- Kept accurate driving hours records and complied with tachograph laws.
- Conducted rigorous checks on oil, tyres and equipment.
- Maintained regular contact with logistics management, updating on progress and reporting issues.
- Planned driving routes according to traffic to exceed delivery turnaround targets.
- Managed high-volume HGV deliveries across rural areas, manoeuvring vehicles effectively in tight spaces.
- Offered flexibility in working hours, covering evening and weekend shifts to meet logistics demands.
- Carried out handball loading safely and responsibly.
live in care
Radifield care
Shrewsbury, Shropshire
06.2024 - 03.2025
- Facilitated physical exercises for enhancing strength and flexibility.
- Enhanced client's comfort by providing personal care and assistance.
- Coordinated with healthcare professionals for holistic client care.
- Supported emotional well-being through empathetic interactions.
- Assisted in mobility to reduce risk of falls or injuries.
- Performed light housekeeping tasks, creating a comfortable living space for the client.
- Adhered strictly to privacy rules to respect clients' rights.
- Handled emergency situations calmly, ensuring quick response for the safety of the client.
- Prepared nutritious meals, contributing to overall health improvement.
- Accompanied client on outings, boosting their social engagement.
- Managed medication for ensuring regular intake and preventing complications.
- Ensured well-being of the client with daily health assessments.
- Encouraged independence by supporting in day-to-day chores where possible.
- Facilitated communication with family members regarding client's condition.
- Helped clients manage appointments effectively thus reducing missed sessions.
- Kept record of client's progress, assisting in adjusting care plans accordingly.
- Assisted with personal grooming to maintain dignity and self-esteem of the client.
- Maintained clean living environment for promoting hygiene and safety.
- Provided night-time support when needed, ensuring restful sleep for the clients.
- Provided companionship by engaging in stimulating conversations and activities.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Assisted clients with daily household cleaning, laundry and food preparation.
- Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
- Completed shopping whilst responsibly managing budget.
- Delivered toileting support for clients with mobility issues.
- Maintained client dignity and respect throughout dressing, showering and toileting.
- Provided on-call assistance to elderly care patients 24/7.
- Safely transported and accompanied clients to appointments and activities.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
- Updated doctors and family members on client progress.
- Laundered and repaired client clothing and linen.
- Operated bed hoists and transfer boards to assist patients with daily routines.
- Submitted reports to manager regarding client condition updates.
- Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.
- Avoided negative drug interactions through timely, accurate medication reminders.
- Accompanied clients to medical or dental appointments, grocery and errands.
- Produced weekly patient progress reports, enabling appropriate reviews and amendments to care plans.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Aided clients with bedtime routines, washing and dressing.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
- Improved social health by promoting participation in hobbies and social interests.
- Operated hoists to move clients in and out of bed.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Maintained hygienic living environments through regular cleaning.
- Planned client meal plans, shopped for ingredients and cooked meals.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Helped clients to carry out instructions recommended by health professionals.
- Kept detailed records of care activities, condition changes and treatment responses.
- Involved clients in decision-making to promote independence.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
- Accompanied clients to important appointments.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
- Nurtured trusted rapport with clients, family members, and healthcare professionals.
domicialiary care
Halcyon Health care
Maidenhead, Windsor and Maidenhead
09.2019 - 03.2020
- Live out carer for various customers
- Help with daily mobility and care needs
- Recommendations on how to improve mobility and customers quality of life
Housekeeper / Carer
Holland
01.2015 - 01.2019
- Live out carer for 4 children
- Help with daily mobility and care needs
- Daily housekeeping
- Established very strong relationships with client
Imports and Sales – Self Employed
Portugal
01.2010 - 01.2015
- Importing goods from Brazil
- Manage sales and all associated paperwork
- Travel to customers manage relationships as needed
Entrepreneur / Sales
Brazil
01.2008 - 01.2010
- Selling and making individually made clothing
- Operated machinery to make clothing
- Associated paperwork in relation to sales, orders etc.
Housekeeping / Carer (Part Time 3 days per week)
01.2003 - 01.2008
- Live out carer for an elderly disabled lady.
- Help with daily mobility and care needs.
- Established very strong relationships with other care workers and client.
Entrepreneur / Sales
Brazil
01.1977 - 01.2003
- Making and selling bespoke clothing
- Travel to customers
- Process orders
- Marketing
- Establishing needs and matching requirements.
Education
Diploma Nível Secundário de Educação -
Dr Elloy Wernrer
01.1967 - 1 1977
NVQ Level 2 - curso profissionalizante
Academia do profissional
Porto,Portugal 01/2023 - 06/2023
Skills
- Self-Discipline in lone working
- Wide load transportation
- Record keeping discipline
- Understanding of loading restraints
- HGV licence class 1
- Fuel efficiency maximising
- Speed limit adherence
- Tacho card possession
- Courteous driving
- Cargo safety procedures
- Load distribution
- Lorry inspection routine
- Heavy lifting capability
- Load safety awareness
- Flexible approach to work
- Knowledge of transport procedures
- GPS navigation utilisation
- Effective judgement
- Defensive driving practices
- Basic vehicle maintenance knowledge
- HGV safety compliance
- Professional communication
- Load security
- Pre-loading inspections
- Vehicle loading
- Route and schedule planning
- Delivery record management
- Palette load delivery
- Physically Fit
- Fuel-efficient driving
- International long-distance driving
- Client communication
- Safety compliance
- Logistical planning
- Outstanding customer service
- Class 1 HGV certified
- First aid knowledge
- Semi-Trailer operation
Custom
In my spare time I enjoy socialising especially over a coffee, visiting the countryside, driving and walking. I also enjoy learning new languages. I speak Portuguese, English and have a little understanding of Dutch.
Timeline
HGV driver class 1
Ousadia Positiva Unipessoal
02.2025 - 06.2025
live in care
Radifield care
06.2024 - 03.2025
domicialiary care
Halcyon Health care
09.2019 - 03.2020
Housekeeper / Carer
Holland
01.2015 - 01.2019
Imports and Sales – Self Employed
Portugal
01.2010 - 01.2015
Entrepreneur / Sales
Brazil
01.2008 - 01.2010
Part Time
Café Brazil
01.2006
Housekeeping / Carer (Part Time 3 days per week)
01.2003 - 01.2008
Entrepreneur / Sales
Brazil
01.1977 - 01.2003
NVQ Level 2 - curso profissionalizante
Academia do profissional
01/2023 - 06/2023
Diploma Nível Secundário de Educação -
Dr Elloy Wernrer
01.1967 - 1 1977
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