Margarida Souza
Bournemout,England
Summary
I am a hardworking, loyal, friendly and passionate carer / sales professional with over 25 years’ experience. I use the experience I have gained in both my care roles and sales roles to ensure that the client’s needs are always met. I value creating relationships with customers to better understand how I can provide the best care and support. I am a self-starter , continually reading and learning new things, equally I take on any company led training offered as this would only improve my ability to care/ sell.
Overview
48
48
years of professional experience
Work history
Part Time
Café Brazil
Harlesden, UK
01.2006
- Serve customers, table service.
- Daily banking, paperwork
- Assist with the preparation of all baking and cooking required for the day ahead
- Ensure kitchen clean at all times
- Ensure adherence to all company policies and procedures.
HGV driver class 1
Ousadia Positiva Unipessoal
Lisbon, Portugal
02.2025 - 06.2025
- Resolved customer complaints courteously, fostering positive relationships.
- Demonstrated ability to manoeuvre HGV vehicles in tight spaces safely.
- Ensured accuracy in paperwork with keen attention to details.
- Followed prescribed routes to ensure timely delivery.
- Achieved safe delivery by adhering strictly to traffic laws.
- Communicated with dispatch team regularly, providing updates on deliveries.
- Showed versatility by operating a variety of HGV vehicles as required.
- Improved fuel efficiency through careful planning of routes.
- Provided feedback regarding route efficiency, contributing to cost savings.
- Carried out minor repairs on vehicle when necessary, reducing downtime.
- Maintained vehicle cleanliness for professional representation of company.
- Completed long-distance hauls with consistent punctuality.
- Kept detailed logs of all journeys for reporting purposes.
- Upheld high standards of driving through continuous training and development.
- Assisted in loading and unloading goods, ensuring proper care of cargo.
- Conducted business professionally at all times, representing firm positively.
- Adjusted journey plans according to weather conditions for safety assurance.
- Checked vehicle before each shift, ensuring safety on the road.
- Kept accurate driving hours records and complied with tachograph laws.
- Conducted rigorous checks on oil, tyres and equipment.
- Maintained regular contact with logistics management, updating on progress and reporting issues.
- Planned driving routes according to traffic to exceed delivery turnaround targets.
- Managed high-volume HGV deliveries across rural areas, manoeuvring vehicles effectively in tight spaces.
- Offered flexibility in working hours, covering evening and weekend shifts to meet logistics demands.
- Carried out handball loading safely and responsibly.
live in care
Radifield care
Shrewsbury, Shropshire
06.2024 - 03.2025
- Facilitated physical exercises for enhancing strength and flexibility.
- Enhanced client's comfort by providing personal care and assistance.
- Coordinated with healthcare professionals for holistic client care.
- Supported emotional well-being through empathetic interactions.
- Assisted in mobility to reduce risk of falls or injuries.
- Performed light housekeeping tasks, creating a comfortable living space for the client.
- Adhered strictly to privacy rules to respect clients' rights.
- Handled emergency situations calmly, ensuring quick response for the safety of the client.
- Prepared nutritious meals, contributing to overall health improvement.
- Accompanied client on outings, boosting their social engagement.
- Managed medication for ensuring regular intake and preventing complications.
- Ensured well-being of the client with daily health assessments.
- Encouraged independence by supporting in day-to-day chores where possible.
- Facilitated communication with family members regarding client's condition.
- Helped clients manage appointments effectively thus reducing missed sessions.
- Kept record of client's progress, assisting in adjusting care plans accordingly.
- Assisted with personal grooming to maintain dignity and self-esteem of the client.
- Maintained clean living environment for promoting hygiene and safety.
- Provided night-time support when needed, ensuring restful sleep for the clients.
- Provided companionship by engaging in stimulating conversations and activities.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Assisted clients with daily household cleaning, laundry and food preparation.
- Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
- Completed shopping whilst responsibly managing budget.
- Delivered toileting support for clients with mobility issues.
- Maintained client dignity and respect throughout dressing, showering and toileting.
- Provided on-call assistance to elderly care patients 24/7.
- Safely transported and accompanied clients to appointments and activities.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
- Updated doctors and family members on client progress.
- Laundered and repaired client clothing and linen.
- Operated bed hoists and transfer boards to assist patients with daily routines.
- Submitted reports to manager regarding client condition updates.
- Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.
- Avoided negative drug interactions through timely, accurate medication reminders.
- Accompanied clients to medical or dental appointments, grocery and errands.
- Produced weekly patient progress reports, enabling appropriate reviews and amendments to care plans.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Aided clients with bedtime routines, washing and dressing.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
- Improved social health by promoting participation in hobbies and social interests.
- Operated hoists to move clients in and out of bed.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Maintained hygienic living environments through regular cleaning.
- Planned client meal plans, shopped for ingredients and cooked meals.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Helped clients to carry out instructions recommended by health professionals.
- Kept detailed records of care activities, condition changes and treatment responses.
- Involved clients in decision-making to promote independence.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
- Accompanied clients to important appointments.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
- Nurtured trusted rapport with clients, family members, and healthcare professionals.
domicialiary care
Halcyon Health care
Maidenhead, Windsor and Maidenhead
09.2019 - 03.2020
- Live out carer for various customers
- Help with daily mobility and care needs
- Recommendations on how to improve mobility and customers quality of life
Housekeeper / Carer
Holland
01.2015 - 01.2019
- Live out carer for 4 children
- Help with daily mobility and care needs
- Daily housekeeping
- Established very strong relationships with client
Imports and Sales – Self Employed
Portugal
01.2010 - 01.2015
- Importing goods from Brazil
- Manage sales and all associated paperwork
- Travel to customers manage relationships as needed
Entrepreneur / Sales
Brazil
01.2008 - 01.2010
- Selling and making individually made clothing
- Operated machinery to make clothing
- Associated paperwork in relation to sales, orders etc.
Housekeeping / Carer (Part Time 3 days per week)
01.2003 - 01.2008
- Live out carer for an elderly disabled lady.
- Help with daily mobility and care needs.
- Established very strong relationships with other care workers and client.
Entrepreneur / Sales
Brazil
01.1977 - 01.2003
- Making and selling bespoke clothing
- Travel to customers
- Process orders
- Marketing
- Establishing needs and matching requirements.
Education
Diploma Nível Secundário de Educação -
Dr Elloy Wernrer
01.1967 - 1 1977
NVQ Level 2 - curso profissionalizante
Academia do profissional
Porto,Portugal 01/2023 - 06/2023
Skills
- Self-Discipline in lone working
- Wide load transportation
- Record keeping discipline
- Understanding of loading restraints
- HGV licence class 1
- Fuel efficiency maximising
- Speed limit adherence
- Tacho card possession
- Courteous driving
- Cargo safety procedures
- Load distribution
- Lorry inspection routine
- Heavy lifting capability
- Load safety awareness
- Flexible approach to work
- Knowledge of transport procedures
- GPS navigation utilisation
- Effective judgement
- Defensive driving practices
- Basic vehicle maintenance knowledge
- HGV safety compliance
- Professional communication
- Load security
- Pre-loading inspections
- Vehicle loading
- Route and schedule planning
- Delivery record management
- Palette load delivery
- Physically Fit
- Fuel-efficient driving
- International long-distance driving
- Client communication
- Safety compliance
- Logistical planning
- Outstanding customer service
- Class 1 HGV certified
- First aid knowledge
- Semi-Trailer operation
Custom
In my spare time I enjoy socialising especially over a coffee, visiting the countryside, driving and walking. I also enjoy learning new languages. I speak Portuguese, English and have a little understanding of Dutch.
Timeline
HGV driver class 1
Ousadia Positiva Unipessoal
02.2025 - 06.2025
live in care
Radifield care
06.2024 - 03.2025
domicialiary care
Halcyon Health care
09.2019 - 03.2020
Housekeeper / Carer
Holland
01.2015 - 01.2019
Imports and Sales – Self Employed
Portugal
01.2010 - 01.2015
Entrepreneur / Sales
Brazil
01.2008 - 01.2010
Part Time
Café Brazil
01.2006
Housekeeping / Carer (Part Time 3 days per week)
01.2003 - 01.2008
Entrepreneur / Sales
Brazil
01.1977 - 01.2003
NVQ Level 2 - curso profissionalizante
Academia do profissional
01/2023 - 06/2023
Diploma Nível Secundário de Educação -
Dr Elloy Wernrer
01.1967 - 1 1977
Similar Profiles
Giovanni SotoGiovanni Soto
Server at Texas De BrazilServer at Texas De Brazil
Emma MilesEmma Miles
Waitress at Dixie Blue Gelato Café | Deloraine, Café AmanitaWaitress at Dixie Blue Gelato Café | Deloraine, Café Amanita
Sophia HoffmanSophia Hoffman
Server at Novo BrazilServer at Novo Brazil
Simon TillerSimon Tiller
Emergency care assistant at NHSEmergency care assistant at NHS
URLICH VICTORURLICH VICTOR
Sound engineer at CLCSound engineer at CLC