Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARGARET UGBEDE ENENCHE

Chatham

Summary

Dedicated and compassionate Healthcare Assistant with a strong background in providing essential customer service care and support to patients. Highly skilled in assisting with daily activities, monitoring vital signs and ensuring patient comfort and safety. Demonstrated ability to establish positive rapport with patients, families and multidisciplinary teams, to facilitate effective communication and teamwork for excellent productivity and well maintained care continuity.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Community Care and Support Worker

West Kent Group T/a Domiciliary Care Expert
09.2023 - Current
  • Supporting service users in the comfort of their homes, adhering to person centered care plan that caters to their physical, mental and emotional wellbeing.
  • Assist Service users with personal care and grooming, moving and handling, meal preparation and feeding in some cases, drug prompt or administration, light house keeping, shopping, escort to GP appointments and social outings as well as other commitment as will be required by them in line with their care plan.
  • Support Learning disabilities and Autism client to live independently, engage them to participate in activities, monitor and report any safe guarding concerns.
  • Performed Crisis interventions during emergency cases.
  • Provided timely intake, assessment and appropriate interventions to clients experiencing crises in their homes.
  • Maintained confidentiality of clients' information.
  • Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
  • Input clients' information and records on database and log sheets to maintain accurate information.
  • Maintain high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Determined ongoing client safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Worked with close partnership with families, friends and cares to improve care plan effectiveness.





Healthcare Assistant

Phoenix All Care Limited
07.2023 - 09.2023


  • Maintained optimal safety standards throughout client home, prioritising risk-
    reduction, health and hygiene.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met
    individual needs.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training
    opportunities.
  • Supported patients through personal care tasks such as toileting, showering and feeding, maintaining
    sensitivity to needs and ensuring comfort, dignity and safety throughout.
  • Maintained strict confidentiality of information regarding patients.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for
    exceptional satisfaction ratings.
  • Administered medication to patients in line with the the five R's of medication administration.


Health and Safety Customer Service Officer

Federal Airports Authority Of Nigeria
03.2013 - 08.2023
  • Supported the communication and promotion of occupational health initiatives to passengers and employees.
  • Decreased potential risk by identifying hazards, recording findings and following up on changes made.
  • Informed authorities regarding incidents to address emergency situations, adhering to mandated health and safety laws and regulations.
  • Scheduled meetings to discuss and verify health and safety concerns of passengers with reduced mobility, addressing best practices and quality standards.
  • Dealt with complaints and provide speedy service feedback for passengers with special needs, while providing lounges for their comfort and safety at the airport.
  • Continuous improvement of contemporary innovations and effective service in collaboration with port health

Auxiliary Nurse

Intercontinental Hospital
08.2010 - 02.2012
  • Promoted client independence by providing motivation throughout daily tasks.
  • Provided emotional support to make families and patients feel comfortable and supported.
  • Communicated with clients to better understand goals and develop strategies to achieve them.
  • Ensured client safety by performing regular health checks, reporting concerns to doctors promptly.
  • Administered medication as required in care plans and instructed by doctors.
  • Attended to patients' needs as and when requested through alert system.

Education

Master of Arts - English Language

National Open University of Nigeria
Abuja, Nigeria
01.2023

Skills

  • Autism and learning disabilities intervention
  • Safeguarding Knowledge
  • Superior Communication skills
  • Progress reporting
  • Care plan management
  • Recreational Activities
  • Community Integration
  • Adaptability and Flexibility
  • Patient support
  • Team building
  • Time Management

Certification

  • Level 3 Diploma in Health and Social care+ Care Certificate Standards (1-15) Courses
  • Learning Disabilities and Autism Awareness
  • Epilepsy and Buccal Trainin
  • Operating as a Mental Health Support Worker
  • Mandatory Training on health and social care
  • Diploma in Care giving

Timeline

Community Care and Support Worker

West Kent Group T/a Domiciliary Care Expert
09.2023 - Current

Healthcare Assistant

Phoenix All Care Limited
07.2023 - 09.2023

Health and Safety Customer Service Officer

Federal Airports Authority Of Nigeria
03.2013 - 08.2023

Auxiliary Nurse

Intercontinental Hospital
08.2010 - 02.2012

Master of Arts - English Language

National Open University of Nigeria

Similar Profiles

CREATE PROFILE
MARGARET UGBEDE ENENCHE