Margaret Jane Thorpe

• Cultivated a collaborative team environment using effective leadership strategies.
• Conducted performance appraisals, delivering constructive feedback and identifying areas for improvement.
• Oversaw visual merchandising initiatives to enhance store appeal and attract customers.
• Implemented promotional displays that boosted product visibility and increased sales.
• Monitored inventory levels to avert stock shortages and prevent overages.
• Managed staff rosters, ensuring optimal coverage during peak trading hours.
• Ensured high customer satisfaction through proactive engagement and swift issue resolution.
• Led training sessions for new employees, equipping them with essential skills and knowledge.

• Conducted regular health assessments to enhance client well-being through proactive communication with healthcare professionals.
• Organised feedback sessions with families to update them on progress, fostering trust in services provided.
• Provided end-of-life care, including palliative support, to ensure comfort during challenging times.
• Maintained confidentiality of sensitive information to uphold client privacy rights.
• Administered medication, prepared meals, and assisted with personal hygiene to uphold high patient care standards.
• Documented client progress accurately, detailing advancements towards individual recovery goals consistently.

• Delivered compassionate end-of-life care while maintaining high standards of professionalism.
• Managed household tasks, including cooking and cleaning, to ensure comfort.
• Accompanied clients to medical appointments, facilitating access to necessary healthcare services.
• Facilitated social interactions with family and friends to enhance clients' mental wellbeing.
• Promoted mental alertness through structured and engaging activities.
• Tailored individual care plans based on specific client needs, ensuring comprehensive support.

• Regularly oversaw stock levels, preventing shortages and overstocking.
• Trained new recruits on coffee brewing techniques to uphold service quality.
• Supported baristas during peak hours, maintaining exceptional customer service.
• Assisted with complex orders to ensure high customer satisfaction.
• Guided junior staff on coffee preparation methods, demonstrating advanced knowledge.
• Ensured compliance with health and safety regulations for a safe work environment.
• Coordinated staff rotas to guarantee seamless service throughout operations.
• Collaborated with team members to enhance workflow efficiency during busy periods.

• Addressed customer needs promptly, fostering positive feedback and loyalty.
• Established robust relationships with regular customers to encourage repeat business.
• Ensured timely stock replenishment to maintain consistent product availability.
• Assisted customers with product selection to enhance satisfaction.
• Received deliveries, unpacked, and re-shelved or stored stock efficiently.
• Operated till accurately, processing credit and debit card payments.
• Monitored stock vigilantly to minimise loss from theft or damage.

• Executed daily duties with accuracy and efficiency.
• Acquired and applied new skills to enhance productivity.
• Delivered tasks consistently within tight deadlines.
• Exhibited respect and friendliness while providing assistance.

As prior.

• Packaged customer purchases to maintain product integrity during transportation.
• Prepared high-quality baked goods to enhance customer experience.
• Promoted special offers to maximise sales opportunities.
• Maintained a tidy checkout area through diligent cleaning duties.
• Coordinated with team members to optimise workflow efficiency.
• Delivered prompt and courteous service to elevate customer satisfaction.