Margareth Harris
London
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Creative and talent in Sales, capable of navigating complex challenges to achieve organisational goals.
Overview
7
7
years of professional experience
Work History
Client Liaison Executive
Lux Group Holdings - British Kitchen Design
Knightsbridge, City of Westminster
08.2023 - 10.2024
- Provided clients with outstanding service, extending relationships for future business opportunities.
- Monitored clients' needs and tailored strategies, addressed concerns, and proactively led to improve communications and client satisfaction through personalised services.
- Streamline communications between clients and internal design teams, facilitating appointments, and generating leads.
- Created reports and analyses of the queries made by clients and stakeholders.
- Established strong working relationships with clients to enhance trust and loyalty.
- Handled sensitive client information securely, maintaining confidentiality at all times.
- Fostered positive relations with clients through active engagement and follow-up calls.
- Participated in regular training sessions to stay updated on company products and design services.
FF & E Interior Designer & Home Stylist
William Sonoma Corporation /West Elm
London
08.2018 - 08.2023
- Part of a professional interior design team in a fast-paced, customer-focused, high-end environment; attended surveys, created space planning, mood boards, and sample boards.
- Curated furniture and accessories, maintaining high-quality standards while adhering to the project budget and timelines.
- Oversaw procurement, site meetings, and dealt with key installations.
- Established Key Performance Indicators (KPIs) to measure and drive the team's performance, accountability, and alignment.
- Improved space functionality with innovative furniture placement.
- Managed multiple projects concurrently to meet deadlines consistently.
Retail deputy manager at Selfridges
Artangel/Miranda July Project
08.2017 - 10.2017
- Achieved sales goals by training, motivating, mentoring, and providing feedback to sales staff, and leading the store team towards achieving sales targets.
- Created a constructive, yet relaxed, working environment where operational development and team efficiency were the number one priority.
- Having a hands-on approach and leading by example, prepared and completed all shop administration, including cash handling and banking functions, ensured that the shop complies with all Health and Safety legislation, Trading Standards, and all other legal requirements.
- Boosted team morale through effective communication and feedback systems.
Education
BA Interior Design & Technology - Interior Design
London Metropolitan University
09/2003 - 07/2006
Skills
- Space planning & design specifications
- Retail Management
- Excel
- Microsoft Office
- PowerPoint
- Training and mentoring
- Warm lead conversion and tailored customer service
- Sales and marketing strategies
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Languages
Portuguese
Native
Spanish
Intermediate
interests
- Upcycling furniture
- Drawing & Painting
- Volleyball & Yoga
Personal Information
- Gender: Female
- Nationality: Brazilian
Timeline
Client Liaison Executive
Lux Group Holdings - British Kitchen Design
08.2023 - 10.2024
FF & E Interior Designer & Home Stylist
William Sonoma Corporation /West Elm
08.2018 - 08.2023
Retail deputy manager at Selfridges
Artangel/Miranda July Project
08.2017 - 10.2017
BA Interior Design & Technology - Interior Design
London Metropolitan University
09/2003 - 07/2006
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