Margaret Walker
Belfast
Summary
Detail-oriented professional with expertise in Microsoft Excel and Word, specialising in anti-money laundering, Know Your Customer processes and with excellent client service skills. Strong communicator including with high profile clients. I have a proven ability to build strong relationships within my own company and outside.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Client service representative
Citibank
Belfast, Antrim
2020.10 - Current
- Worked with a number of high profile hedge fund clients assisting with trade settlement and resolving any issues or queries.
- Liaised with numerous internal teams to help resolve client issues and ensure the quick settlement of trades.
- Conducted thorough follow-ups on all outstanding issues, ensuring their prompt closure.
- Achieved high-level customer satisfaction by resolving complaints swiftly.
- Demonstrated excellent multitasking abilities whilst handling multiple clients simultaneously.
- Coordinated effectively with team members to streamline operations.
Client Executive
PricewaterhouseCoopers LLP
Belfast
2017.03 - 2026.03
- I have been with PwC for the past two and a half years as an experienced client executive. I have been involved in several different projects and roles within their augment/operate team. A majority of my experience has been focused on KYC/AML roles with two roles for major banking institutions, one of which I also had experience as a quality control analyst. I also worked on an internal immigration team where I was responsible for assisting customers with travel needs including visa and passport applications and communicating with embassies.
Telephone Sales Advisor
Convergys
Belfast
2015.08 - 2017.03
- I was employed with Convergys as a telephone sales advisor on behalf of a large telecommunications company. During this time I was charged with handling inbound calls for customers. A majority of my role involved sales and creating new accounts for customers. This involved the handling of confidential information such as address history and bank details and also required me to run frequent credit checks on customers. I was also responsible for liaising with various departments in order to solve customer queries.
Administrative Assistant
Phoenix Natural Gas
Belfast
2014.09 - 2015.01
- I was employed with Phoenix Natural Gas as an administrative assistant for their planning team. This role involved liaising with customer and engineers on a regular basis. Assisting engineers with their duties, updating the internal system on a daily basis with completed work and the creation of correspondence to customers through the excel system.
Administrative Assistant
Steria
Belfast
2013.09 - 2014.09
- I was employed by Steria on behalf of Her Majesty's Passport Office as part of their front office team. During my time in this role I had several duties which included the processing and quality check of passport applications, corresponding with customers via phone or letter to ensure their application was correct and inputting the information correctly into the internal system. During this time I was also seconded for several months to their office in London.
Education
Diploma in Higher Education - Social Anthropology
University of Wales Trinity St David
Lampeter 2010.09 - 2013.06
A Level - Sociology
Belfast Metropolitan College
Belfast 2008.09 - 2010.06
A Level - Government & Politics
Belfast Metropolitan College
Belfast 2008.09 - 2010.06
AS Level - Religious Education
Belfast Model School for Girls
Belfast 2008.06 - 2008.06
AS Level - Health & Social Care
Belfast Model School for Girls
Belfast 2008.06 - 2008.06
GCSE - English
Belfast Model School for Girls
Belfast 2006.06 - 2006.06
GCSE - Mathematics
Belfast Model School for Girls
Belfast 2006.06 - 2006.06
GCSE - History
Belfast Model School for Girls
Belfast 2006.06 - 2006.06
GCSE - Religious Education
Belfast Model School for Girls
Belfast 2006.06 - 2006.06
GCSE - Double Award Science
Belfast Model School for Girls
Belfast 2006.06 - 2006.06
GCSE - Sociology
Belfast Model School for Girls
Belfast 2006.06 - 2006.06
GCSE - French
Belfast Model School for Girls
Belfast 2006.06 - 2006.06
Skills
- Microsoft Excel
- Microsoft Word
- Anti-money laundering
- Know Your Customer
- Communication
Timeline
Client service representative
Citibank
2020.10 - Current
Client Executive
PricewaterhouseCoopers LLP
2017.03 - 2026.03
Telephone Sales Advisor
Convergys
2015.08 - 2017.03
Administrative Assistant
Phoenix Natural Gas
2014.09 - 2015.01
Administrative Assistant
Steria
2013.09 - 2014.09
Diploma in Higher Education - Social Anthropology
University of Wales Trinity St David
2010.09 - 2013.06
A Level - Sociology
Belfast Metropolitan College
2008.09 - 2010.06
A Level - Government & Politics
Belfast Metropolitan College
2008.09 - 2010.06
AS Level - Religious Education
Belfast Model School for Girls
2008.06 - 2008.06
AS Level - Health & Social Care
Belfast Model School for Girls
2008.06 - 2008.06
GCSE - English
Belfast Model School for Girls
2006.06 - 2006.06
GCSE - Mathematics
Belfast Model School for Girls
2006.06 - 2006.06
GCSE - History
Belfast Model School for Girls
2006.06 - 2006.06
GCSE - Religious Education
Belfast Model School for Girls
2006.06 - 2006.06
GCSE - Double Award Science
Belfast Model School for Girls
2006.06 - 2006.06
GCSE - Sociology
Belfast Model School for Girls
2006.06 - 2006.06
GCSE - French
Belfast Model School for Girls
2006.06 - 2006.06