MARGARET PAYNE

• Increased office efficiency by streamlining administrative procedures.
• Handled customer queries promptly improving overall customer satisfaction.
• Conducted performance reviews, fostering employee development and growth.
• Administered payroll, reducing discrepancies and errors during process.
• Oversaw recruitment processes to attract high-quality candidates.
• Managed and resolved employee queries and concerns to create positive workplace culture.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Prepared detailed reports for senior management's strategic planning.
• Organised staff holiday schedules without disrupting workflow continuity.
• Liaised with IT department to rectify technical issues promptly.
• Resolved employee conflicts with tactful mediation strategies.
• Updated office policies to reflect changing business needs and regulations.
• Facilitated staff training sessions to enhance productivity and job satisfaction.
• Improved office efficiency by streamlining administrative procedures.
• Ensured smooth day-to-day operations with diligent oversight of office tasks.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Processed invoices and purchase orders with high attention to detail.
• Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
• Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
• Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
• Registered visitors, guests and contractors upon arrival, providing access passes.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
• Managed internal communications effectively maintaining transparency across teams.
• Alleviated workload pressures, delegating tasks appropriately amongst staff.
• Coordinated with other departments for seamless workflow integration.
• Liaised with external vendors negotiating favourable terms of service contracts.
• Maintained an organised workspace promoting productivity and efficiency.

• Managed warehouse operations, resulting in smooth workflow and minimal downtime.
• Carried out staff training sessions to boost performance levels and skills development.
• Coordinated with other departments to improve overall business operations.
• Facilitated swift resolution of any disruptions or issues within warehouse operations, resulting in minimal impact on productivity.
• Supervised team of warehouse staff, ensuring high levels of motivation and morale.
• Delegated tasks and coordinated warehouse workflow to support continuous productivity.
• Monitored warehouse safety and swiftly resolved hazards.
• Enhanced picking and packing output through targeted team coaching and feedback.
• Planned work rotas to optimise team performance and target achievement.
• Briefed team on productivity targets and process changes.
• Delivered performance appraisals to drive team productivity.
• Liaised with customers and other departments to plan timely transportation of goods.
• Introduced operational and administrative procedures to uphold integrity of current processes.

> Routing and scheduling multi- temperature vehicles

> Supervising over 100 drivers and loaders. keeping within budget

> Liaising with Warehouse Managers, Store Managers nd District Managers

> Ensuring targets and productivity and H&S standards are maintained

> Recruiting, training and motivating staff, dealing with appraisals and disciplinary procedures

• Offered friendly, efficient customer service and handled challenging situations with ease.
• Displayed energy and enthusiasm in fast-paced environment.
• Boosted product visibility by creating appealing displays.
• Assured retail store standards by maintaining an organised layout.
• Managed visual merchandising efforts, enhanced overall store appeal.
• Coordinated with suppliers whilst maintaining a well-stocked inventory at all times.
• Enforced health and safety regulations within the store premises, thereby providing a secure shopping experience for customers.
• Oversaw daily cash handling procedures, ensuring accurate accounting practices were followed.
• Handled customer complaints, resulting in increased customer loyalty.