Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Margaret Ogunkoya

Salford

Summary

Highly skilled professional with a strong focus on customer orientation and active listening. Demonstrates exceptional organizational abilities, natural leadership, and genuine warmth in all interactions. Recognized for a proven track record in managing projects, delivering software solutions, and maintaining composure under pressure—with a keen aptitude for decision-making and adapting to dynamic environments. Expertise in business analysis, critical thinking, and public speaking is complemented by a steadfast commitment to fostering positive, supportive work relationships that ensure team members and clients feel heard and valued. Proficient in Jira for project management, continuously striving for excellence while investing in ongoing professional development. Known for blending professionalism with kindness to overcome every challenge.

Overview

5
5
years of professional experience
9
9
years of post-secondary education

Work History

Junior Business Analyst & Product Owner

Health Assured
Manchester
09.2024 - Current
  • Spearheaded launch of innovative Wisdom App, boosting user engagement 30% in Q1 - Q3 despite absence of dedicated engineering team.
  • Defined and managed requirements for three key products: Salesforce, corporate website, and Wisdom App, coordinating cross-functional teams for seamless technical and business alignment.
  • Expanded role to include product ownership and business analysis; delivered strategic insights that enhanced platform performance.
  • Implemented new IT systems to streamline processes and improve operational efficiency.
  • Orchestrated stakeholder meetings to clarify project requirements and align strategic goals.
  • Led client webinars and interactive workshops, enhancing product adoption and user understanding.
  • Delivered concise engineering updates at quarterly sales conferences, effectively communicating technical progress.
  • Managed app content and resources to ensure a cohesive, engaging user experience.
  • Compiled and presented weekly reports on usage and engagement, enabling data-driven decisions that improved user satisfaction by 10%.
  • Championed development of clear objectives and actionable plans, boosting overall project success.
  • Gathered stakeholder requirements and led targeted initiatives, reducing turnaround times by 15%.
  • Provided bi-weekly progress updates to Senior Leadership, translating complex project details into strategic insights.

Wisdom Champion (Product Owner)

Health Assured
Manchester
11.2023 - Current
  • Led and managed the transition from our legacy app to a new platform launched in November, orchestrating the entire migration process.
  • Served on the front line for both first and second line support, using direct customer insights to build our product roadmap and tailor solutions for various markets.
  • Supported the launch of the Wisdom App in Australia and New Zealand by providing detailed guides and troubleshooting resources to our teams.
  • Achieved a seamless migration of over 250,000 users through strategic, targeted campaigns.
  • Led webinars and workshops that facilitated effective app onboarding and user engagement.
  • Oversaw bug management and implemented timely fixes to sustain optimal app performance.
  • Managed content uploads and updates, ensuring the app maintained a consistent and high-quality user experience.
  • Collaborated across departments to develop comprehensive FAQs and app guides, reinforcing internal support structures.
  • Delivered regular Wisdom updates at quarterly sales conferences, keeping stakeholders informed on progress and innovations.
  • Collaborated with relationship managers and strategic partners to secure contract renewals by strengthening client relationships and identifying growth opportunities.
  • Supported competitive bids by preparing comprehensive tender proposals that effectively aligned our offerings with client needs and market standards.
  • Designed and delivered engaging webinars that provided in-depth product updates, feature deep-dives, and live Q&A sessions to empower users and boost product adoption.
  • Organized interactive workshops that facilitated hands-on training, encouraged real-time feedback, and enhanced overall user engagement and satisfaction.

Bank Support Worker

St Anne's Community Services
Bradford
09.2020 - Current
  • I maintain a casual support work role in Bradford that reflects my genuine passion for caring for others.
  • Provide attentive, compassionate support to individuals, enhancing their overall well-being.

Social Media & Events Manager

Ariya African Restaurant/ Lagos Lounge
Bradford / Remote , West Yorkshire
11.2021 - 11.2023
  • Increased social media following displaying a direct correlation in an increase in sales
  • Boosted lead generation with innovative social media strategies.
  • Utilised social media platforms efficiently for promotional activities.
  • Engaged customers on social media platforms, improving brand loyalty.
  • Boosted online presence with strategic social media postings.
  • Improved user engagement for enhanced learning experience with personalised content creation.
  • Collaborated effectively with influencers for exclusive content creation.
  • Promoted digital transformation within the organisation by championing the adoption of advanced technology tools in content creation and dissemination.

Education

GCSEs -

St Bede's and St Joseph's Catholic college
09.2013 - 06.2018

A-Levels -

St Benedict's sixth form
09.2018 - 03.2020

Bachelor of Science - Cybersecurity

De Montfort University
Leicester, LCE
09.2020 - 06.2023

Skills

  • Project and Account Management: Demonstrated expertise in coordinating complex projects and streamlining processes to deliver seamless software solutions and support customer success initiatives
  • Business Analysis and Customer Insights: Skilled in gathering stakeholder requirements and leveraging customer feedback to drive targeted initiatives that improve client satisfaction and retention
  • Effective Communication: Proficient in active listening, clear presentations, and public speaking, ensuring technical details are communicated effectively to clients and diverse teams
  • Leadership and Customer Advocacy: Natural leader committed to guiding teams and making strategic decisions that champion customer success and foster robust, long-lasting business relationships

Languages

English
Proficient (C2)
Yoruba
Advanced (C1)
French
Intermediate

Timeline

Junior Business Analyst & Product Owner

Health Assured
09.2024 - Current

Wisdom Champion (Product Owner)

Health Assured
11.2023 - Current

Social Media & Events Manager

Ariya African Restaurant/ Lagos Lounge
11.2021 - 11.2023

Bank Support Worker

St Anne's Community Services
09.2020 - Current

Bachelor of Science - Cybersecurity

De Montfort University
09.2020 - 06.2023

A-Levels -

St Benedict's sixth form
09.2018 - 03.2020

GCSEs -

St Bede's and St Joseph's Catholic college
09.2013 - 06.2018
Margaret Ogunkoya