Margaret Klamka

• Engaged with diverse clientele using empathetic communication methods.
• Assisted in the development of digital literacy skills for improved online job hunting.
• Increased client confidence with regular coaching and mentoring sessions.
• Collaborated with stakeholders, including homeless solutions teams, NHS and mental health support services, and various charities, to provide tailored support, effectively managing multi-agency collaboration.
• Safeguarded vulnerable clients, including individuals who are suicidal or victims of domestic violence, ensuring their safety and connecting them with appropriate resources.
• 80% of service users accessed training and improved their job searching skills, which led to removing barriers to employment
• Partnered with charities and healthcare providers to address holistic needs, connecting clients with mental health resources, housing assistance, and addiction services.
• Supported service users facing addictions, helping them access appropriate services, develop progression plans, and work toward stability and employment
• Provided informal training and support to colleagues and new team members, ensuring best practices were understood and followed.
• Conducted risk assessments and created action plans using the STAR approach for each service user, regularly reviewing progress and ensuring appropriate safeguarding intervention when needed.
• Engaged in continuous professional development, completed Applied Suicide Intervention Skill Training (ASIST) and in-house training on housing provided by the SHELTER charity.
• Currently undertaking Mental Health Advocacy First Aid and Mental Health Advocacy in the Workplace to enhance support for vulnerable individuals.

• Effective communicated with members of public, colleagues, and partner agencies via various channels
• Proficiently screened high volumes of documents and evidence, resulting in multiple successful case progressions
• Demonstrated empathy and professionalism in sensitive situations, maintaining legal parameters and strict standards
• Participated in team-based training exercises and briefings to enhance collective skills and knowledge
• Attended emergencies quickly, remaining calm and professional under pressure.
• Kept sensitive intelligence safe and secure from unauthorised access.
• Produced comprehensive crime reports with meticulous attention to detail.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Completed duties to deliver on targets with accuracy and efficiency.
• Used critical thinking to break down problems, evaluate solutions and make decision

• Reported and resolved stock issues promptly, maintaining operational efficiency
• Prioritized tasks effectively, working under pressure to meet deadlines
• Employed meticulous attention to detail in restocking shelves and optimizing warehouse efficiency

• Operated scanning and copying machines, emphasizing attention to detail in document processing
• Established and enforced record retention policies, showcasing a meticulous approach
• Utilized IT skills for the conversion of physical documents into digital copies.