Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Johnston

Carlisle,Cumbria

Summary

Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.

Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks.

Learns quickly and offers strong digital skills. Creative and innovative professional with strong administrative background.

Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.

Organised and reliable Course Enquiry Administrator with strong administrative background and experience in office inventory management.

Friendly communicator with detailed knowledge of producing high-quality documents, spreadsheets and presentations.

Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records.

Creative problem-solver keeps office running smoothly.

Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.

History retaining clients and talented staff.

Talented Administrator highly successful at motivating teams and streamlining operations.

Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience
1
1
year of post-secondary education

Work History

Course Enquiry Administrator

University of Cumbria
Carlisle , Cumbria
2011.11 - Current
  • Interacted with customers professionally by phone, email, live chat and in-person to deliver accurate service information.
  • Liaised with customers to resolve enquiries and appointment requests
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Coached and trained administrative staff to fulfill tasks and projects.
  • Led training and development for the University Clearing Process and prepared training documents
  • Produce weekly and monthly statistics for enquiries for the Senior Management Team
  • Trained members of the UK Recruitment and Outreach Team to support with enquiries on all systems such as Omni, Cirrus and Salesforce
  • Support 2 staff within the Course Enquiry Team ensuring work is accurate and up to date knowledge bank

Admissions Administrator

University of Cumbria
Carlisle , Cumbria
2007.09 - 2011.10
  • Liaised with customers to resolve enquiries regarding their applications across all Undergraduate, Postgraduate and PGCE programmes offered by the University
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Processed applications, checking entry criteria, organising interviews where appropriate and making direct offers for non-interview based courses
  • Dealt with original certificates updating applicant records with offers and ensured accuracy and returning official documentation
  • Processing DBS checks as necessary for specific courses

Senior Team Leader

Cornwall County Council
Truro , Cornwall
2006.09 - 2007.08
  • Discovered training needs and provided coaching for 6 members of staff
  • Set clear team goals and delegated tasks and set deadlines.
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Fostered positive employee relationships through communication, training and coaching.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Maintained accurate employee records and updates on performance, absence and HR conversations.
  • Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
  • Maintained up-to-date data, records and receipts for audits and reconciliation.
  • Promoted professionalism and effective communication among staff to develop productive relationships.
  • Undertook regular performance reviews to identify areas for improvement.

Senior Facilities Management Administrator

Newton Rigg College
Penrith , Cumbria
2001.11 - 2006.08
  • Documented records on pricing, energy consumption and activity reports.
  • Performed best practices and quality standards to comply with occupational health and safety procedures.
  • Produced management reports outlining important facility statistics.
  • Hired and supervised contractors, closely monitoring workmanship to produce cost-effective resourcing.
  • Investigated problems and determined appropriate remedies.
  • Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
  • Responded to building emergencies and managed repairs within required timeframe.

Education

A-Levels - Secretarial Studies

Carlisle College
Carlisle
1980.09 - 1981.06

GCSEs - English Language

Harraby Comprenhensive School
Carlisle, Cumbria

GCSE - Mathematics

Harraby Comprehensive School
Carlisle, Cumbria

GCSE - Science

Harraby Comprenhensive School
Carlisle, Cumbria

Skills

  • Reporting and documentation
  • Data entry
  • Report writing
  • Database administration
  • Workflow planning
  • Ability to prioritize
  • Microsoft Office expertise
  • CRM and office management software
  • Data management
  • Presentation design
  • Project scheduling
  • Employee management
  • Business administration

Timeline

Course Enquiry Administrator

University of Cumbria
2011.11 - Current

Admissions Administrator

University of Cumbria
2007.09 - 2011.10

Senior Team Leader

Cornwall County Council
2006.09 - 2007.08

Senior Facilities Management Administrator

Newton Rigg College
2001.11 - 2006.08

A-Levels - Secretarial Studies

Carlisle College
1980.09 - 1981.06

GCSEs - English Language

Harraby Comprenhensive School

GCSE - Mathematics

Harraby Comprehensive School

GCSE - Science

Harraby Comprenhensive School
Margaret Johnston