Summary
Overview
Work history
Education
Skills
Timeline
Generic

Margaret Gilmour

Coatbridge,Lanarkshire

Summary

Engagement and partnership professional with over 20 years' experience delivering community based programmes, stakeholder engagement initiatives and multi-agency partnerships across Scotland. Experienced in working with vulnerable individuals and communities, facilitating lived experience participation, improving accessibility and building trusted relationships that influence services and policy. Skilled in training, facilitation, consultation, project management, communication and evaluation, with a strong commitment to dignity, inclusion and trauma-informed practice.

Overview

31
31
years of professional experience
1
1
year of post-secondary education

Work history

Journalist

BBC News
Glasgow, Glasgow City
2018.09 - Current

Played a key role in delivering BBC Scotland's flagship nightly news and current affairs programme, The Nine, ensuring high-quality and accurate output to audiences across Scotland.

• Researched, developed and produced news stories and features for broadcast, often working to tight deadlines in a fast paced and highly pressured environment.

• Identified, researched and secured contributors from across Scotland and internationally, building trusted relationships and managing sensitive interviews with professionalism and empathy.

• Conducted interviews with members of the public, community organisations, public bodies, academics, politicians and subject matter experts, ensuring a balanced and inclusive range of perspectives.

• Planned, coordinated and delivered complex broadcasts involving multiple stakeholders, locations and production teams, often managing competing priorities and changing circumstances.· Delivered complex information in accessible formats to strengthen public understanding of policy and community impact.

• Wrote scripts, briefing materials and broadcast content, translating complex issues into clear, accessible and engaging information for diverse audiences.

• Self shot and self edited television and radio packages, demonstrating strong organisational skills, initiative and the ability to work independently.

• Collaborated closely with presenters, editors, producers and technical teams to deliver a live national news programme each evening, maintaining high editorial standards and accuracy.

• Produced content covering a wide range of social, health, education and community issues, ensuring the voices and experiences of individuals and communities were represented fairly and sensitively.

Selected Achievement – Universal Basic Income Documentary

• Produced, filmed and edited a documentary exploring Universal Basic Income, undertaking research in Scotland, Finland and Canada.

• Engaged with policymakers, academics, community organisations and individuals with lived experience to gather evidence and perspectives.

• Managed all stages of production from concept development and contributor engagement through to filming, editing and final delivery.

• Analysed complex policy issues and presented findings in an accessible and engaging format for a live, national audience.

Training Development Officer

Glasgow City Council – Economic Development Team
Glasgow, Glasgow City
2010.09 - 2018.09
  • Part of a large Modern Apprenticeship programme, supporting young people to access training, employment and development opportunities.

• Built and maintained effective partnerships with employers, training providers, education services and community organisations to improve outcomes for participants.

• Delivered employability, personal development and Additional Support Needs (ASN) training, adapting approaches to meet individual needs and learning styles.

• Assessed individual circumstances, identified barriers to participation and developed tailored support plans to help young people achieve their goals.

• Provided coaching, mentoring and ongoing support to individuals facing a range of social, educational and employment challenges.

• Facilitated workshops, group learning sessions and one-to-one development meetings, creating supportive and inclusive environments that encouraged participation and confidence building.

• Monitored progress, maintained accurate records and produced reports to evaluate outcomes and support continuous improvement.

• Worked collaboratively with a wide range of internal and external stakeholders to ensure services were accessible, responsive and focused on achieving positive outcomes for participants.

• Contributed to the development of programmes and initiatives aimed at improving engagement, retention and progression for young people across Glasgow.

Regional Training Consultant

University of Glasgow (STRADA)
Glasgow, Glasgow City
2003.06 - 2010.09

• Managed and delivered a national learning and development programme across Scotland, working with professionals from health, social care, criminal justice and multiple third sector organisations.

• Built and maintained strong partnerships with stakeholders across the public and voluntary sectors to improve practice and support positive outcomes for service users.

• Designed, coordinated and facilitated workshops, training programmes and engagement events, adapting delivery methods to meet the needs of diverse audiences.

• Promoted evidence based approaches including Motivational Interviewing and behaviour change techniques, supporting organisations to strengthen engagement and improve service delivery.

• Gathered, analysed and evaluated feedback from participants and partner organisations, producing reports and recommendations to inform future development and continuous improvement.

Safety Centre Coordinator

Safe Greater Easterhouse
Glasgow, Scotland
1995.02 - 2003.06
  • Managed one of Scotland's first community safety centres, set it up from inception, leading staff, volunteers, budgets and multi-agency partnerships.
  • Chaired the Greater Easterhouse Domestic Abuse Forum, bringing together Police, NHS, Social Work, Housing, Women's Aid, Victim Support and community organisations to improve services and influence local policy and practice.
  • Designed and facilitated workshops for survivors of domestic abuse and sexual assault, creating safe and supportive environments that encouraged participation and access to services.
  • Developed and coordinated fortnightly community safety campaigns that enabled vulnerable individuals to access specialist support confidentially through a trusted community setting.
  • Created and led the annual "100 Greater Easterhouse Women" conference, engaging women, community groups and statutory agencies in discussions that informed local priorities and service development.
  • Designed and managed a six week experiential learning programme for young people involving police, fire service, NHS, housing, education and social work partners.
  • Secured funding, managed budgets, monitored outcomes and evaluated programme effectiveness.

Education

MA Broadcast Journalism - Journalism

University of West of Scotland
Scotland
2017.09 - 2018.06

Assessor/Verifier Awards - Assessor/Verifier

Skills Development Scotland
Glasgow
/2012 - /2014

Bachelor of Arts - Health & Social Welfare

Open University
/2004 - /2007

Diploma of Higher Education - Health promotion

Open University
/2006 - /2007

Certificate of Higher Education - Community, Learning and Development

Glasgow University

HNC - Business

North Lanarkshire College

Addictions

Glasgow University

Skills

Stakeholder Engagement and Relationship Building
Trauma Informed Practice
Accessibility and Inclusion
Partnership Development and Multi-Agency Working
Facilitation of Workshops, Focus Groups and Events
Community Consultation and User Voice
Public Speaking and Presentation Skills
Communication and Influencing
Policy Development and Service Improvement
Training Design and Delivery
Coaching and Mentoring
Motivational Interviewing and Behaviour Change
Assessment, Support Planning and Decision Making
Research, Analysis and Evidence Gathering
Report Writing and Recommendations
Monitoring, Evaluation and Continuous Improvement
Project and Programme Management
Budget Management and Funding Accountability
Event Planning and Coordination
Conflict Resolution and Problem Solving
Working with Vulnerable Individuals and Communities
Media, Communications and Storytelling

Timeline

Journalist

BBC News
2018.09 - Current

MA Broadcast Journalism - Journalism

University of West of Scotland
2017.09 - 2018.06

Training Development Officer

Glasgow City Council – Economic Development Team
2010.09 - 2018.09

Regional Training Consultant

University of Glasgow (STRADA)
2003.06 - 2010.09

Safety Centre Coordinator

Safe Greater Easterhouse
1995.02 - 2003.06

Assessor/Verifier Awards - Assessor/Verifier

Skills Development Scotland
/2012 - /2014

Bachelor of Arts - Health & Social Welfare

Open University
/2004 - /2007

Diploma of Higher Education - Health promotion

Open University
/2006 - /2007

Certificate of Higher Education - Community, Learning and Development

Glasgow University

HNC - Business

North Lanarkshire College

Addictions

Glasgow University
Margaret Gilmour