Margaret Drury
St. Neots,Cambridgeshire
Summary
A highly motivated and committed individual with many years of experience across many sectors including retail, hospitality and administration to name a few, with many years of supervisory experience too. A passion to learn and develop as can be seen in the education achievements. A real people person, specialising in the support of those individuals who require more support.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work history
Mortgage Customer Service Advisor
Nationwide Building Society
Northampton
2022.10 - Current
- Answering calls in a timely manner in a call centre
- Supporting members with queries about their mortgage
- Keeping up to date with current legislation around mortgages
Cafe Supervisor
Starbucks
Bedford
2008.01 - 2022.10
- Managed and trained teams to ensure the highest level of customer service, product quality, safety,cleanliness, and store operations
- Provided coaching on performance expectations for all tasks
- Ensured company policies and procedures are followed in order to maintain a high standard ofexcellence across the business
- Provide excellent customer service to every customer
- Carry out ordering and inventory management tasks
Customer assistant
Marks and Spencer
Stevenage, Hertfordshire
2007.08 - 2007.12
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Offered advice on product selection for enhanced levels of support and service.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
Cloakroom assistant
Luminar Leisure
Stevenage, Hertfordshire
2006.09 - 2007.12
- Responded to telephone enquiries from clients, vendors and members of public.
- Demonstrated open communication and collaborated with various teams.
- Understood and adhered to company's health and safety policies.
Education
Bachelor of Science - Information Technology
The Open University
Milton Keynes 2021.06 -
NVQ Level 3 - Team leadership
Remit Training
Bedford 2021.08 - 2022.05
Bachelor of Arts - Classical History
The Open University
Milton Keynes 2013.09 - 2019.05
Cache Level 2 - Certificate in Introducing Caring for Children and Young People
Burton and South Derbyshire College
Burton 2018.03 - 2018.09
NVQ Level 2 - Business Administration
North Hertfordshire College
Stevenage, Hertfordshire 2005.08 - 2006.06
Skills
- Cash Handling
- Customer service
- Sales
- Time Management
- Supervising experience
- Cashiering
- POS
- Inventory
- Microsoft Office
- Data Entry
- Retail Sales
- Organizational Skills
- Staff training and mentorship
Additional Information
- supervisor with 20 years experience in customer service
- ., Willing to relocate: Anywhere, Personal DetailsDriver's License: Cars, Eligible to work in the UK: Yes
Timeline
Mortgage Customer Service Advisor
Nationwide Building Society
2022.10 - Current
NVQ Level 3 - Team leadership
Remit Training
2021.08 - 2022.05
Bachelor of Science - Information Technology
The Open University
2021.06 -
Cache Level 2 - Certificate in Introducing Caring for Children and Young People
Burton and South Derbyshire College
2018.03 - 2018.09
Bachelor of Arts - Classical History
The Open University
2013.09 - 2019.05
Cafe Supervisor
Starbucks
2008.01 - 2022.10
Customer assistant
Marks and Spencer
2007.08 - 2007.12
Cloakroom assistant
Luminar Leisure
2006.09 - 2007.12
NVQ Level 2 - Business Administration
North Hertfordshire College
2005.08 - 2006.06