Margaret Drury
St. Neots,Cambridgeshire
Summary
A highly motivated and committed individual with many years of experience across many sectors including retail, hospitality and administration to name a few, with many years of supervisory experience too. A passion to learn and develop as can be seen in the education achievements. A real people person, specialising in the support of those individuals who require more support.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work history
Mortgage Customer Service Advisor
Nationwide Building Society
Northampton
10.2022 - Current
- Answering calls in a timely manner in a call centre
- Supporting members with queries about their mortgage
- Keeping up to date with current legislation around mortgages
Cafe Supervisor
Starbucks
Bedford
01.2008 - 10.2022
- Managed and trained teams to ensure the highest level of customer service, product quality, safety,cleanliness, and store operations
- Provided coaching on performance expectations for all tasks
- Ensured company policies and procedures are followed in order to maintain a high standard ofexcellence across the business
- Provide excellent customer service to every customer
- Carry out ordering and inventory management tasks
Customer assistant
Marks and Spencer
Stevenage, Hertfordshire
08.2007 - 12.2007
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Offered advice on product selection for enhanced levels of support and service.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
Cloakroom assistant
Luminar Leisure
Stevenage, Hertfordshire
09.2006 - 12.2007
- Responded to telephone enquiries from clients, vendors and members of public.
- Demonstrated open communication and collaborated with various teams.
- Understood and adhered to company's health and safety policies.
Education
Bachelor of Science - Information Technology
The Open University
Milton Keynes 06.2021 -
NVQ Level 3 - Team leadership
Remit Training
Bedford 08.2021 - 05.2022
Bachelor of Arts - Classical History
The Open University
Milton Keynes 09.2013 - 05.2019
Cache Level 2 - Certificate in Introducing Caring for Children and Young People
Burton and South Derbyshire College
Burton 03.2018 - 09.2018
NVQ Level 2 - Business Administration
North Hertfordshire College
Stevenage, Hertfordshire 08.2005 - 06.2006
Skills
- Cash Handling
- Customer service
- Sales
- Time Management
- Supervising experience
- Cashiering
- POS
- Inventory
- Microsoft Office
- Data Entry
- Retail Sales
- Organizational Skills
- Staff training and mentorship
Additional Information
- supervisor with 20 years experience in customer service
- ., Willing to relocate: Anywhere, Personal DetailsDriver's License: Cars, Eligible to work in the UK: Yes
Timeline
Mortgage Customer Service Advisor
Nationwide Building Society
10.2022 - Current
NVQ Level 3 - Team leadership
Remit Training
08.2021 - 05.2022
Bachelor of Science - Information Technology
The Open University
06.2021 -
Cache Level 2 - Certificate in Introducing Caring for Children and Young People
Burton and South Derbyshire College
03.2018 - 09.2018
Bachelor of Arts - Classical History
The Open University
09.2013 - 05.2019
Cafe Supervisor
Starbucks
01.2008 - 10.2022
Customer assistant
Marks and Spencer
08.2007 - 12.2007
Cloakroom assistant
Luminar Leisure
09.2006 - 12.2007
NVQ Level 2 - Business Administration
North Hertfordshire College
08.2005 - 06.2006
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