Margaret Crossan
Helsnburgh
Summary
Qualified Housekeeping Supervisor offering 20+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations. Anticipates and exceeds needs of clients through exceptional attention to detail. Offering strong background in team leadership and customer service. Knowledgeable about maintaining cleanliness standards, managing schedules, and ensuring guest satisfaction. Ready to use and develop organisational, communication, and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Housekeeping manager
Duck Bay Hotel & Restaurant
Alexandria
06.2014 - Current
- Developed housekeeping schedules, ensuring all areas were consistently clean and tidy.
- Liaised effectively with front-of-house teams to ensure smooth operations between departments.
- Monitored team performance through regular appraisals, improving overall productivity levels.
- Implemented comprehensive checklist systems for routine tasks ensuring no task was overlooked.
- Maintained high level of guest satisfaction with attention to detail in room preparation.
- Recruited, trained and managed housekeeping staff for improved work efficiency.
- Encouraged proactive problem-solving skills within team resulting in quicker resolution times.
Fresh Prep Supervisor
Morrisons
Erskine
05.2007 - 06.2014
- Managed daily operations to increase productivity.
- Coordinated with other supervisors to maintain consistency across shifts.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Fostered a positive work culture to boost employee morale.
Cafe supervisor
Morrisons
Dumbarton
07.1995 - 05.2007
- Supervised day-to-day operations, ensuring optimal workflow efficiency.
- Enhanced team morale with regular motivation and engagement activities.
- Coordinated daily operations to ensure smooth functioning.
- Oversaw food preparation, maintaining high quality standards.
- Ensured cleanliness of the cafe with regular checks and maintenance tasks.
- Managed employee schedules, resulting in efficient shift planning.
- Trained staff members for enhanced productivity.
- Implemented health and safety regulations to maintain a safe work environment.
Education
A-Levels -
Vale Of Leven Academy
Alexandria Skills
- Multitasking proficiency
- Luxury service standards
- Chemical use competency
- Quality Control
- Cleaning inspections
- Staff motivation
- Guest relations
- Staff performance management
- Rota management
- Health and Safety regulations
Timeline
Housekeeping manager
Duck Bay Hotel & Restaurant
06.2014 - Current
Fresh Prep Supervisor
Morrisons
05.2007 - 06.2014
Cafe supervisor
Morrisons
07.1995 - 05.2007
A-Levels -
Vale Of Leven Academy
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