Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Margaret Corbett

Telford,Shropshire

Summary

Driven professional with compassionate approach, seeking to support and guide students. Skilled in conflict resolution and communication. Aims to foster supportive environment that enables students to thrive academically and personally.

Overview

14
14
years of professional experience

Work history

Complex Care Rota coordinator/Scheduler

City and County Healthcare
03.2024 - 06.2025
  • Working with a team to oversee rostering of over a substantial number of complex care clients, UK wide.
  • Troubleshot potential problems before escalation, preventing major disruptions.
  • Answered phone calls and responded to emails from clients.
  • Oversaw daily operations in regard to rostering for each client, ensuring consistency in quality and service delivery.
  • Addressed customer complaints and resolved issues.
  • Managed and prioritised varied and busy workload to meet deadlines.
  • Planned holiday rotas to maintain optimal staffing levels without compromising on employee well-being.
  • Improved team morale through fair distribution of shifts and breaks in the schedule creation process.
  • Coordinated team members' availability, resulting in improved productivity.

Scheme Manager

Swanton Care & Community
12.2021 - 03.2024
  • Ran two Supported Living services, home to 9 individuals who had various diagnoses of physical and learning disabilities.
  • Collaborated closely with other professionals such as social workers and healthcare providers for holistic support of individuals.
  • Improved individuals satisfaction by implementing efficient communication strategies.
  • Handled challenging behaviour of individuals, maintaining peace in the premises.
  • Liaised with local authorities for addressing any compliance issues promptly.
  • Managed all aspects of health and safety within the properties, ensuring individual welfare at all times.
  • Facilitated regular meetings with staff members to ensure excellent service provision.
  • Coordinated staff rota for efficient use of resources and high quality patient service.
  • Delegated tasks effectively to maximise productivity without compromising quality of care.
  • Handled emergencies calmly, implemented appropriate response measures swiftly ensuring minimum disruption to normal operations.
  • Improved individual care by implementing effective care plans and monitoring their progress.
  • Ensured compliance with regulations by conducting regular audits and remedial actions when necessary.

Team Leader

CareTech Community Services
05.2021 - 11.2021
  • Coordinated daily operations to ensure seamless provision of care services.
  • Held responsibility for planning rotas ensuring adequate cover at all times.
  • Devised individual care plans tailored to each individual's unique needs, enhancing satisfaction rates.
  • Maintained high standards of cleanliness in the building, promoting a healthier environment.
  • Organised regular training sessions for staff skill enhancement.
  • Provided emotional support to individuals and their families, alleviating distress levels.
  • Trained new employees on company policies and procedures, ensuring compliance across the board.

Bar Supervisor/Duty Manager

Alberts Shed – Southwater
11.2019 - 05.2021
  • Supervised team members to ensure excellent service delivery.
  • Checked identification of customers to enforce age restriction laws on alcohol consumption.
  • Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
  • Monitored bar equipment maintenance to avoid operational disruptions during service hours.
  • Maintained clean premises, promoting a welcoming atmosphere for patrons.
  • Managed cash flow, ensuring correct transaction procedures were followed.
  • Organised stock inventory to prevent shortages during peak hours.
  • Adhered to licensing regulations, maintaining the reputation of the establishment.
  • Handled difficult customers tactfully, ensuring minimum disruption to other guests.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.

Senior Personal Assistant – Waking Night

Accord Housing Association
07.2018 - 11.2019
  • Managed medication administration for residents, adhering strictly to prescribed doses.
  • Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
  • Conducted regular health checks on residents to ensure wellbeing.
  • Maintained accurate records of resident's progress and medical history.
  • Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
  • Ensured clean and safe living environment by routine cleaning tasks.
  • Assisted in daily personal care tasks, promoting independence amongst residents.

Deputy Care Manager

Accord Housing Association
05.2017 - 07.2018
  • Handled complex situations calmly, demonstrated excellent problem-solving skills.
  • Developed comprehensive care plans, ensured better resident outcomes.
  • Drove team productivity by promoting a positive working environment.
  • Assured adherence to CQC guidelines, maintained high standard of care services.
  • Ensured compliance with health and safety regulations for increased care quality.
  • Mitigated risk by carrying out comprehensive assessments and audits regularly.
  • Led team meetings, improved communication and collaboration.
  • Collaborated with local authorities in safeguarding vulnerable residents.

Specialist Senior Support Worker

HFT
12.2013 - 05.2017
  • Administered medication as per prescriptions ensuring correct dosage at the right times.
  • Led team meetings aimed at improving service delivery across organisation.
  • Assisted service users with day-to-day tasks, promoting their independence and self-reliance.
  • Promoted autonomy amongst individuals with learning disabilities by providing necessary support and guidance.
  • Conducted risk assessments consistently, minimising potential hazards.
  • Maintained accurate records of service user progress to ensure continuity of care.
  • Participated in regular training sessions keeping knowledge and skills current.
  • Responded promptly to emergencies, ensuring safety of all involved parties.
  • Managed challenging behaviours of service users, resulting in a safer environment.
  • Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.
  • Assisted service users with daily personal, hygiene and incontinence care.
  • Cooked healthy meals to uplift service users and meet dietary requirements.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.

Assistant Manager

Coral Racing Ltd
11.2011 - 12.2013
  • Enhanced customer experience with a positive attitude and patience.
  • Collaborated with team members to achieve daily sales targets without compromising on service quality.
  • Managed queues effectively during busy periods, reducing wait times.
  • Operated cash register to facilitate smooth transactions.
  • Completed opening and closing procedures, ensuring store readiness.
  • Balanced till at the end of each shift, ensuring accuracy in financial reporting.
  • Processed card payments securely for customer peace of mind.

Education

Business and Administration Level 2 -

CACHE Level 3 Diploma in Health and Social Care - Adults for England (QCF)

CACHE Level 2 Award in Employment Rights and Responsibilities - in Health, Social Care or Children and Young People’s Settings (QCF)

CACHE Level 2 Certificate in Preparing to Work in Adult Social Care - (QCF)

CACHE Level 2 Diploma in Health and Social Care - Adults for England (QCF)

NCFE Level 2 Certificate in Understanding Autism - undefined

NCFE Level 2 Certificate in Understanding the Safe Handling of medication - in Health and Social Care

A Level - History (B), Law (C)

Idsall Sixth Form

AS Level - Maths (C), Media (D)

Idsall Sixth Form

GCSE - English (B), Maths (A), Science (B), ICT (A), History (D), French (B), Food Tech (C)

Idsall Secondary School

Skills

  • Communication expertise
  • Knowledge of gdpr regulations
  • Deadline adherence
  • Schedule management
  • Employee management
  • Microsoft Office
  • Crisis response
  • Confidentiality maintenance
  • Person-centred practise
  • Care Quality Commission (CQC) compliance
  • Care plan development
  • Access People Planner
  • Health and Safety Compliance
  • Team Leadership
  • Interpersonal communication

Custom

True

Timeline

Complex Care Rota coordinator/Scheduler

City and County Healthcare
03.2024 - 06.2025

Scheme Manager

Swanton Care & Community
12.2021 - 03.2024

Team Leader

CareTech Community Services
05.2021 - 11.2021

Bar Supervisor/Duty Manager

Alberts Shed – Southwater
11.2019 - 05.2021

Senior Personal Assistant – Waking Night

Accord Housing Association
07.2018 - 11.2019

Deputy Care Manager

Accord Housing Association
05.2017 - 07.2018

Specialist Senior Support Worker

HFT
12.2013 - 05.2017

Assistant Manager

Coral Racing Ltd
11.2011 - 12.2013

CACHE Level 3 Diploma in Health and Social Care - Adults for England (QCF)

CACHE Level 2 Award in Employment Rights and Responsibilities - in Health, Social Care or Children and Young People’s Settings (QCF)

CACHE Level 2 Certificate in Preparing to Work in Adult Social Care - (QCF)

CACHE Level 2 Diploma in Health and Social Care - Adults for England (QCF)

NCFE Level 2 Certificate in Understanding Autism - undefined

NCFE Level 2 Certificate in Understanding the Safe Handling of medication - in Health and Social Care

Business and Administration Level 2 -

A Level - History (B), Law (C)

Idsall Sixth Form

AS Level - Maths (C), Media (D)

Idsall Sixth Form

GCSE - English (B), Maths (A), Science (B), ICT (A), History (D), French (B), Food Tech (C)

Idsall Secondary School

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Margaret Corbett