Margaret Barlay

• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Monitored tables for customer satisfaction and promptly addressed any issues.
• Assisted in setting up and cleaning tables, ensuring a tidy dining area.
• Complied with all health and safety regulations and food handling procedures.

Skills acquired -

Communication - Working with residents and staff enhanced my ability to communicate with clarity and empathy. Teaching me to respond accordingly to various concerns and needs.

Time management - I gained the ability to balance multiple tasks and responsibilities.

Problem solving - I established a critical and adaptive mindset that allowed me to quickly assess situations and make informed judgements for the safety and well-being of all residents.

• Carried out day-to-day duties accurately and efficiently.
• I assisted with administrative tasks such as filing, answering phones, and scheduling appointments.
• I helped to set up the dining area, served food and drinks, and assisted with feeding the residents who needed help.
• I led and participated in activities aimed at promoting the residents' physical and mental health.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Skills acquired:

Teamwork - I worked with other volunteers and staff to help improve the quality of life of the residents. I learned how to work in a team and contribute to the success of the team.

Active listening - I learned how to actively listen to the residents, who often have a lot to share about their life experiences, struggles, and joys.

Communication skills - Volunteering in a care home helped me develop my communication skills, including how to communicate effectively with the elderly, their families, and the staff.

• Participated in school events and extracurricular activities, such as sports days and school trips.
• Organized and supervised group activities, such as games, arts and crafts, and storytelling.
• Assisted the teacher in preparing and delivering lessons to primary school students.

Skills acquired:

Creativity - I had to come up with creative ideas for activities and lessons that would engage the children. This helped me to develop my creativity and problem-solving skills.

Patience and empathy - Working with children requires a lot of patience and empathy.

I learned how to put myself in their shoes and understand their needs and emotions.

Adaptability - Working with children can be unpredictable, and I learned how to be adaptable and flexible in different situations.

Time management - Volunteering in a primary school helped me to develop my time management skills. I learned how to prioritize tasks and manage my time effectively.