Margaret Apantaku
Program Co-Ordinator
Beckenham,BRY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
PROGRAM CO-ORDINATOR
AMAZON (CONTRACTED BY PINKERTON)
09.2022 - Current
- Spearheaded high engagement initiatives both internally and externally, fostering collaboration and productive team environment
- Resulted in 15% increase in team cohesion and efficiency
- Curated customer survey to better engage stakeholders and used results to enforce customer obsession by …
- Improved stakeholder engagement by streamlining communications and targeting…
- Designed and implemented global audit schedule process, ensuring uniformity and compliance across diverse regions, resulting in 20% reduction in discrepancies which improved business continuity
- Proven track record in internal audit engagements
- Drafted monthly business reviews, providing valuable insights to strategic decision-making processes which contributed to 10% increase in strategic alignment.
- Led tactical communications, enhancing cohesion and disseminating information effectively with impact to stakeholders at all levels through clear and concise communication
- Updated management systems and records to ensure data accuracy and compliance with industry standards, employing Kaizen Lean methodology for continuous improvement.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Ensured seamless handover between different stages of projects by creating standard operating procedures that guided staff involved in various aspects of each task.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Optimized resource allocation by using data analysis techniques to determine effective ways of balancing project priorities and personnel availability, ultimately meeting deadlines with high-quality outcomes.
- Cultivated collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Developed and implemented new media programming strategy that increased viewership.
- Facilitated programming by coordinating resources and deliverables between departments.
Staff Officer to the Director of Border Force Intelligence
HOME OFFICE
03.2021 - 09.2022
- Managed and co-ordinated Director's diary, ensuring preparation for key meetings and visits by highlighting meetings against changing priorities and providing submissions within conflicting deadlines. This improved time management by 25% in private office function.
- Creating visit program's; visit program produced detailed briefing on each department unit and heads – this covered 10 departments across the directorate and was repurposed for other department private offices to use.
- Engagement with a range of senior external and internal stakeholders
- Including submission of dashboards, core briefs and highlight reports to senior leaders, within tight deadlines.
- Drafting, briefing presentations and speeches that are required by the Director to support internal communications, meetings, event engagements and away days for over 850 people within the directorate.
- Management and organisation of the Director's meeting cycle; scheduling meetings, agenda preparation, producing minutes, decisions, and action logs.
- Provided administrative support on ad-hoc projects and other teams.
- Led the private office transformation which entailed management of administrative staff, creating a forum to facilitate an interchangeable pool of staff officers to support senior management.
- Coordinated large-scale events or conferences involving scheduling logistics, budget management, and stakeholder engagement; achieved successful outcomes with minimal disruptions to business operations.
- Established strong cross-functional relationships with other departments, fostering collaboration and knowledge-sharing initiatives.
- Delivered high-quality presentations to senior leadership on project progress, challenges, and proposed solutions, securing necessary resources for timely completion.
- Facilitated stakeholder meetings for effective communication of project updates, risks, and opportunities throughout all phases of implementation.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Social security Judge PA/Tribunal Caseworker
Her Majesty's Courts and Tribunal Services (HMCTS)
01.2020 - 03.2021
- Operated under delegated judicial functions; issued directions to parties to appellants and claimants to ensure evidence is filed in line with regulations and time.
- Created a back-end organization system to ensure a pool of interpreters were available under short notice.
- Sourced and ensured the panel composition was relevant to the case to avoid any prejudice.
- Engaged with appellants and claimants to ensure there were no issues when they visited the tribunal court, hearing postponements, withdrawal of proceedings, extensions, and variations of time to comply with an aspect of procedure rules.
- Successfully held weekly review case meetings with the Judiciary.
- Oversaw bundles and documents to ensure they were in line with appointments.
- Oversaw the selection of juries in accordance with established guidelines and procedures ensuring fair representation for all parties involved in trials.
- Enhanced the efficiency of court proceedings by implementing effective case management techniques and streamlining processes.
- Led efforts to modernize courtroom technology, enhancing efficiency while minimizing errors in record keeping.
Senior vetting operations officer
HOME OFFICE
01.2019 - 11.2020
- Implemented a dashboard to ensure that vetting cases were monitored and completed in line with service-level agreements made with external stakeholders
- This enhanced delivery at pace when allocating cases to caseworkers
- Managed two national security specific inboxes, triaged efficiently, and ensured applications were completed within 24 hours
- Onboarded new staff, coaching new recruits, and ensuring relevant training is carried out with mandatory e-learning completed
- Led bimonthly workshops on vetting for other teams, which consisted of over 8 attendees each session
- Direct line management of 5 administrative officers with overarching management of 18
- Maintaining quality assurance and financial reports
- Assessing risks within pre-employment check stage
- Extracting statistics and figures to present to external stakeholders.
- Spearheaded workplace safety initiatives, resulting in a reduction of accidents and improved employee wellbeing.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
- Mentored junior team members, fostering professional development and enhancing overall team performance.
- Optimized resource allocation by analysing project needs and assigning personnel accordingly based on skills sets required for success.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Coordinated with external companies to fill openings effectively, reducing critical vacancies.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
NATIONAL SECURITY VETTING Caseworker
HOME OFFICE
09.2018 - 01.2019
- Managing various vetting projects assigned to ensure efficiency of security clearance process
- Maintaining and updating calculated excel spreadsheets in order to streamline different recruitment campaigns
- Liaising with various other government departments
- Providing support and advice on security clearance application process across home office and other government departments
- Managed six inboxes across department which accrued over 50 e-mails per day.
- Training new starters on security clearance vetting process
- Including tracking case progress
- Ensuring GDPR is maintained, and no data breaches occur in line with data input.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counselling sessions.
Education
Law -
University of Bedfordshire
Luton 10.2014 - 07.2017
Skills
Goal Setting
undefinedTimeline
PROGRAM CO-ORDINATOR
AMAZON (CONTRACTED BY PINKERTON)
09.2022 - Current
Staff Officer to the Director of Border Force Intelligence
HOME OFFICE
03.2021 - 09.2022
Social security Judge PA/Tribunal Caseworker
Her Majesty's Courts and Tribunal Services (HMCTS)
01.2020 - 03.2021
Senior vetting operations officer
HOME OFFICE
01.2019 - 11.2020
NATIONAL SECURITY VETTING Caseworker
HOME OFFICE
09.2018 - 01.2019
Law -
University of Bedfordshire
10.2014 - 07.2017
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