Maren Adolfsen
Ipswich,Suffolk
Summary
Data and software professional with experience supporting critical authentication and network platforms within BT, with a strong focus on reliability, consistency, testing, and operational improvement. Experienced in contributing to cloud-based data solutions, audit activity, production deployments, technical documentation, and platform change across complex technical environments. Completed a BSc (Hons) Digital and Technology Solutions (Software Engineering) through BT's Tech Industry Gold accredited apprenticeship programme at the University of Suffolk, graduating with a 2:1, and currently studying for an MSc in Data Analytics at the University of Northumbria. Keen to apply this background in a role focused on data quality, data integrity, data assurance, and sustainable data solutions that support reliable decision-making and regulatory obligations.
Overview
1
1
Certification
6
6
years of post-secondary education
8
8
years of professional experience
Work history
Software Engineering Professional 2
BT Group
Ipswich, Suffolk
2023.10 - Current
- Support the development and ongoing improvement of critical data and authentication platforms within BT's network environment.
- Contribute to data and platform changes across development, test, and production environments, with a focus on reliability, consistency, and operational readiness.
- Supported preparation for ElasticSearch platform migration from OEL7 to OEL8, helping address end-of-service-life risks and support service continuity.
- Contributed to production deployment of Domain 2 Kafka within Network Cloud and carried out latency testing to support performance validation.
- Helped deliver Centralised Logging into production, improving operational visibility and monitoring capability.
- Supported the movement of Accounting data into GCP across development, test, and production environments, helping ensure solutions were stable, tested, and reliable.
- Contributed to proof-of-concept and design activity for Authentication data in GCP, including collaboration on testing and validation.
- Implemented enhancements to resolve scheduled query issues affecting Market 3 reporting, including deployment of a cloud function to improve reporting reliability.
- Updated certificates ahead of expiry to maintain continued access to Kibana and prevent operational disruption.
- Refactored Managed Network Access (MNA) code using Terraform, improving efficiency, readability, and readiness for production deployment.
- Created post-deployment check documentation for GCP release activity to support consistent validation and smoother live implementation.
- Contributed to completion of an ElasticSearch audit by comparing cluster configurations and reviewing Data Views, Role Mappings, and Roles to ensure consistency and accuracy.
- Supported build activity for Network Cloud OVN for the Platform Radius WBMC Test Model.
Software Engineering Apprentice
BT Group
Ipswich, Suffolk
2019.09 - 2023.09
- Completed BT's four-year software engineering apprenticeship while working in a live enterprise technology environment.
- Developed practical experience in software engineering, testing, support, documentation, and collaborative delivery.
- Built knowledge of complex technical systems, engineering standards, and data-led operational environments within a large organisation.
- Combined academic learning with hands-on industry experience, building strong technical and professional capability.
Receptionist
Curtis Banks
Ipswich, Suffolk
2019.04 - 2019.09
- Handled incoming calls efficiently, redirected enquiries to the correct teams, and took accurate detailed messages.
- Managed meeting room bookings and day-to-day room operations, including equipment checks, AV setup, and liaison with internal staff.
- Carried out office administration including post management, scanning, photocopying, binding, archiving, and document organisation.
Call Centre Operator
Thompson and Morgan
Ipswich, Suffolk
2019.03 - 2019.04
- Managed a high volume of inbound and outbound calls in a busy customer service environment.
- Identified customer needs, investigated issues, resolved complaints, and provided practical solutions.
- Followed communication processes while adapting responses appropriately to customer needs.
Research Consultant
Hurren and Hope
Ipswich, Suffolk
2018.09 - 2018.11
- Collected, analysed, and presented data to support recruitment and business activity.
- Processed information accurately across multiple live requirements and deadlines.
- Worked successfully in a fast-paced environment with competing priorities.
Education
Master of Science - Data Analytics
University of Northumbria at Newcastle
Newcastle upon Tyne 2025.10 -
Bachelor of Science - Digital and Technology Solutions (Software Engineering)
University of Suffolk
Ipswich 2020.01 - 2023.05
Bachelor of Arts - Film
University of Kent
Canterbury 2014.09 - 2017.05
Skills
Programming / Scripting: Python, Ruby on Rails, Javascript, SQL
Cloud / Infrastructure: GCP, AWS, Terraform, Ansible
Data / Platforms: Kafka, ElasticSearch, Kibana, MySQL, MongoDB, Relational Databases
Monitoring / Support: Grafana, CheckMK
Testing / Delivery: Cucumber testing, Agile, Scrum, JIRA
Domain / Platform exposure: MNA, WBC, WBMC, AAA, Authentication Platforms
Certification
Introduction to Data Science for Data Professionals - QA Ltd
Developed understanding of data science, machine learning, AI, data visualisation, data governance, and the practical use of Python and R
Languages
Norwegian
Intermediate
References
References available upon request.
Timeline
Master of Science - Data Analytics
University of Northumbria at Newcastle
2025.10 -
Software Engineering Professional 2
BT Group
2023.10 - Current
Bachelor of Science - Digital and Technology Solutions (Software Engineering)
University of Suffolk
2020.01 - 2023.05
Software Engineering Apprentice
BT Group
2019.09 - 2023.09
Receptionist
Curtis Banks
2019.04 - 2019.09
Call Centre Operator
Thompson and Morgan
2019.03 - 2019.04
Research Consultant
Hurren and Hope
2018.09 - 2018.11
Bachelor of Arts - Film
University of Kent
2014.09 - 2017.05