Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marek Klein

Peterborough,CAM

Summary

Accomplished professional with 18+ years of experience in warehouse operations with 7+ years of expertise in Blue Yonder WMS and WMS Dispatcher, holding both BY WMS Functional and Technical Consultant Accreditations. Demonstrates strong problem-solving abilities and an analytical mindset, effectively managing incidents using Zendesk. Proficient in Microsoft Office and basic SQL. A dedicated team player committed to optimising warehouse operations and enhancing system efficiencies. Career aspirations include advancing in warehouse management systems consultancy to drive innovative solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technology Delivery Analyst

Accenture
Peterborough, UK
07.2021 - 05.2025
  • Provided technical expertise, testing and assisting with tier two Blue Yonder WMS related issues and queries resolution
  • Applied SQL knowledge in querying and interrogating database
  • Responded to logged incidents, including acceptance and investigation through to work around or resolution, always keeping customer informed of progress
  • Followed best practices of incident management and escalation
  • Supported Blue Yonder WMS implementation
  • Go-live support during system upgrade
  • UAT, E2E testing before deployments

WMS Dispatcher/WCS Super User

Debenhams
Peterborough, UK
10.2018 - 02.2021
  • Provided first line support to Direct and Retail operations
  • Supported other DHL/Debenhams sites and cross docks
  • Supported UAT (user acceptance testing), E2E (End user testing, real scenarios)
  • Supported new release testing against customer requirements
  • Investigated and recorded issues in a timely manner and reported to DHL/Debenhams Help Desk / Salsa / Knapp
  • Finding root cause of issues as well as short term workarounds
  • Finding solution to simplify existing processes (make them more friendly to users)

Education

Some College (No Degree) -

Secondary School
Wroclaw

Skills

  • Blue Yonder WMS
  • Dispatcher WMS
  • Basic SQL
  • Test scenario design and execution
  • Testing
  • Problem solving
  • Microsoft office
  • Zendesk
  • Incident management & Troubleshooting
  • Analytical mindset

Certification

BY Functional Consultant Accreditation

BY Technical Consultant Accreditation

Timeline

Technology Delivery Analyst

Accenture
07.2021 - 05.2025

WMS Dispatcher/WCS Super User

Debenhams
10.2018 - 02.2021

Some College (No Degree) -

Secondary School

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