Marcus Macksoud
London
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
Work History
Barista/cashier
Heaven Canal cafe
London
11.2021 - 03.2022
- Maintained cleanliness of the café area whilst preparing orders.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Performed cash handling duties accurately to maintain financial integrity.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Customer service cashier
Gravity Trampoline park
Norwich, Norfolk
01.2017 - 07.2020
- Balanced till at the end of each shift, ensuring accuracy in financial reporting.
- Ensured customer satisfaction by providing efficient and friendly service.
- Restocked cashier supplies regularly, avoiding shortages during peak hours.
- Maintained clean work area to ensure safety and organisation.
- Handled customer complaints professionally leading to resolution and retention.
- Maintained up-to-date knowledge on store policies, promotions and product offerings for accurate communication to customers.
- Processed card payments securely for customer peace of mind.
- Handled cash transactions for both purchases and returns.
- Hosted children's parties, innovating by coming up with games and activities to play on the trampolines
Waiter
House of Thiago
Norwich, Norfolk
08.2016 - 06.2017
- Explained dish components clearly to inform customers' decisions.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Managed table settings for optimal dining experience.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Maintained knowledge of menu items, leading to accurate order taking.
- Delivered excellent customer service through friendly and polite interaction.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Accommodated special dietary requests, enhancing customer dining experience.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Remained calm under pressure, ensuring better performance during peak hours.
- Helped reduce waiting times by swiftly clearing tables after use.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
Kitchen porter/Kitchen assistant
The Georgian Townhouse
Norwich, Norfolk
04.2014 - 08.2016
- Helped create a pleasant dining experience by maintaining clean cutlery and crockery.
- Cleaned work surfaces, ensured hygiene standards were met.
- Worked under pressure during peak times without compromising on quality of work delivered.
- Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
- Consistently adhered to food hygiene regulations whilst dealing with food waste.
- Supported overall restaurant operations through effective teamwork with other staff members.
- Promptly addressed spills or broken glassware to prevent accidents in the workplace.
- Achieved high levels of organisation with sorting and storing deliveries.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Removed rubbish, kept bin area clean and orderly.
- Assisted chefs in food preparation for efficient meal service.
- Kept a safe working environment by following all health and safety regulations.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Actively contributed towards keeping cooking areas pest-free through regular cleaning duties.
- Unloaded deliveries, stored items properly for easy accessibility.
- Streamlined workflow to reduce waiting times for serving staff.
- Assisted in stock rotation tasks; maintained accurate inventory count.
- Followed established procedures for handling special cleaning solutions in order to protect self and others from harm.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Completed deep cleaning tasks as instructed by supervising chef or manager.
- Washed, peeled and chopped vegetables to be used in dishes.
- Prepared simple food items, freeing up cooks to focus on complex work.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
Customer sales assistant
Sports Direct
Norwich, Norfolk
11.2013 - 03.2014
- Increased customer satisfaction with prompt complaint resolution.
- Provided exceptional service, boosting repeat business rates.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Processed transactions, ensuring accuracy at all times.
- Executed visual merchandising displays to increase product appeal.
- Prioritised tasks effectively in fast-paced retail settings.
- Collaborated with team members to meet daily sales targets.
- Managed stock level for effective store operation.
- Performed accurate inventory checks for continual stock availability.
- Upsold additional products for increased revenue generation.
Education
GCSEs - English Literature
Open academy
Norwich, Norfolk 05.2010 - 05.2012
GCSEs - English Language
Open Academy
Norwich, Norfolk 05.2010 - 05.2012
GCSEs - Maths
Open Academy
Norwich, Norfolk 05.2010 - 05.2012
GCSEs - Triple Science
Open Academy
Norwich, Norfolk 05.2010 - 05.2012
GCSEs - History
Open Academy
Norwich, Norfolk 05.2010 - 05.2012
GCSEs - IT
Open Academy
Norwich, Norfolk 05.2010 - 05.2012
GCSEs - Business Studies
Open Academy
Norwich, Norfolk 05.2010 - 05.2012
GCSEs - Graphic Design
Open Academy
Norwich, Norfolk 05.2010 - 05.2012
Skills
- Sense of humour
- Proficiency in point-of-sale systems
- Multitasking proficiency
- Punctuality maintenance
- Reliability in peak hours
- Understanding dietary restrictions
- Efficient work pace
- Point-Of-Sale system expertise
- Patience and tolerance
- Cash register use
- Adaptive communication style
- Recipe modification
- Handling customer complaints
Affiliations
- Keeping up with world afffairs
- Physical excercise
- Video Games
- Films and TV shows
References
References available upon request.
Timeline
Barista/cashier
Heaven Canal cafe
11.2021 - 03.2022
Customer service cashier
Gravity Trampoline park
01.2017 - 07.2020
Waiter
House of Thiago
08.2016 - 06.2017
Kitchen porter/Kitchen assistant
The Georgian Townhouse
04.2014 - 08.2016
Customer sales assistant
Sports Direct
11.2013 - 03.2014
GCSEs - English Literature
Open academy
05.2010 - 05.2012
GCSEs - English Language
Open Academy
05.2010 - 05.2012
GCSEs - Maths
Open Academy
05.2010 - 05.2012
GCSEs - Triple Science
Open Academy
05.2010 - 05.2012
GCSEs - History
Open Academy
05.2010 - 05.2012
GCSEs - IT
Open Academy
05.2010 - 05.2012
GCSEs - Business Studies
Open Academy
05.2010 - 05.2012
GCSEs - Graphic Design
Open Academy
05.2010 - 05.2012
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