Marcus Lynch

• Assisted in providing schedule updates on a daily, weekly, and monthly basis.
  Coordinated worker schedules and allocated resources for engineers' tasks and projects.
• Monitored project progress, making adjustments to schedules as necessary to maintain timelines.
• Provided expert advice to engineers on regulations and compliance requirements.
• Supported project monitoring and adjusted schedules to ensure deadlines were met.

• Assisted project teams and external partners in coordinating field activities for effective operations.
• Supported monitoring of project progress and implemented necessary adjustments to meet deadlines.
• Facilitated communication among team members to ensure timely updates and information sharing.
• Aided in developing project schedules and prioritising tasks to meet critical deadlines.
• Addressed field challenges promptly by applying creative solutions to sustain project progress.
• Maintained daily logs to track work progress and document activities.
• Collaborated with management, technical crew members, and fellow supervisors to organise site operations and achieve project milestones without delays.

• Collaborated with department heads to determine training needs aligned with business goals. Developed and executed training programs tailored to organizational requirements to improve staff skills and performance.
• Created training schedules for trainers to manage work shifts effectively. Produced engaging course resources and materials to enhance participant understanding and competence. Designed interactive training materials, including presentations and handouts, to accommodate various learning styles.
• Assisted in recruiting, hiring, and training new trainers to strengthen the workforce. Compiled instructional materials in handbooks, visual aids, and demonstration models. Monitored tracking systems for student and instructor attendance, leave, scores, and overall performance.

• Promoted a culture of continuous learning and self-improvement among engineers.
• Accrediting engineers for Frames Basic and Frames Faulting (H1, H4), also accrediting trainers to accredit engineers to a high standard.
• Developed complete training programs and led training using expert learning techniques.
• Assessed training needs of individuals based on reactive and proactive initiatives to help set up programmes to meet needs.
• Advised senior management on best practices for fostering a culture of continuous learning and development.
• Assessed learning needs through consultations, crafting bespoke development plans to address skill gaps.

• Conducted regular performance evaluations to enhance team member capabilities and foster professional growth.
• Facilitated team meetings to communicate targets, share updates, and gather feedback on operational challenges.
• Fostered a workplace environment that prioritised employee development, engagement, and satisfaction.
• Monitored operations to keep processes aligned with targets and matching forecasts.
• Led by example, promoting a culture of excellence, teamwork, and continuous improvement within the workplace.
• Fostered a positive working environment, recognising and rewarding outstanding employee performance.
• Ensured compliance with health and safety regulations by conducting regular safety and quality audits.

Same role as before after taking two years out to manage a Frames team.

• Installed cabling within the telephone exchanges to provide service to customers with different products, such as PSTN, Redcare, ADSL, SMPF, MPF, SOTAP, and ISDN 2.
• Faulting circuits within the exchanges to provide service back to the customer in a timely manner.
• Worked to all the safety guidelines.

• Installed and maintained telecommunication and other data systems at customers' premises, consistently acting with professionalism.
• Completed installation jobs to quality standards within required timeframes.
• Provided technical support and guidance to users, enhancing their understanding and use of telecommunications systems.
• Diagnosed and repaired faults in telecommunications equipment, minimising downtime and disruption.
• Followed proper instructions when installing, maintaining and repairing telephones, circuits and related equipment in response to scheduled work orders and service calls.
• Configured and programmed telecommunications hardware to meet specific organisational requirements.
• Documented all maintenance and repair activities, creating comprehensive records for future reference.
• Communicated with customers in professional manner providing comprehensive support.
• Trained junior technicians on best practices in telecommunications maintenance and safety protocols.
• Documented network by labelling and routing equipment and cables and recording configuration diagrams and specifications.
• Adhered to health and safety guidelines during installation and maintenance tasks to prevent accidents and injuries.
• Installed internal cabling in customers' premises safely and to industry standards, including CAT5 networks.

• Various roles including, Yard worker (becoming assitant yard foreman), Sales counter, Sales office, Timber Mill machine operator and visual timber stress grader.
• Provided exceptional customer service, guiding clients to locate products and offering advice on materials.
• Assisted in loading and unloading materials from delivery vehicles, ensuring accurate fulfilment of orders.
• Operated heavy machinery, including forklifts and pallet jacks, to organise yard inventory efficiently..
• Disposed of hazardous materials to meet health, safety and environmental legislation.
• Performed routine maintenance on equipment to minimise downtime and prevent accidents.
• Prepared orders for dispatch, ensuring accuracy and timely delivery to customers.
• Maintained cleanliness and organisation within the yard, promoting a safe working environment.
• Loaded and unloaded goods from delivery vehicles, adhering to safety protocols.
• Worked comfortably in all weather conditions.
• Built exceptional customer satisfaction by delivering friendly service.
• Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
• Operated various timber machinery, including saws and planers, to cut and shape lumber efficiently.