Marcus Kiss

Leeds,West Yorkshire

Summary

Motivated Team Member desiring to contribute to business success. Focused on customer satisfaction and team productivity.

years of professional experience

Tup Tup

Newcastle upon Tyne, Tyne & Wear

2022.07 - 2022.09

Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Maintained bar stocks, replenishing daily as necessary.
Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Maintained spotlessly clean and tidy bar area in line with health and hygiene regulations.
Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Memorised orders in loud and busy environments to maintain speedy service at peak times.
Detected drug or excessive alcohol abuse and took appropriate action for customer safety.

McDonald's

Newcastle, Tyne And Wear

2020.01 - 2020.08

Contributed to team success by completing jobs quickly and accurately.
Prepared food and beverages within target timeframes.
Served high volumes of guests in fast-paced service environments with exceptional customer care.
Supported store goals by maximising sales opportunities and providing great quality service.
Achieved excellent customer service by greeting customers and meeting quality expectations.
Maintained clean and sanitary food preparation areas and equipment.
Flexibly took on various roles to support workflow.
Prepared and packaged orders with precise presentation skills.
Warmly greeted customers and proactively reduced wait times.
Established professional relationships with peers to enhance productivity and teamwork.

NCS

Newcastle Upon Tyne, Tyne And Wear

2019.08 - 2019.08

Collected donations and sorted out quality items for resale or immediate community use.
Recycled donated items that were not appropriate for sale
Helped combat 'period poverty' in Newcastle by gathering Instagram following, and collecting sanitary products donations from stores such as Sainsbury's then distributed these across various female toilets in Newcastle
Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
Utilised social media platforms and online resources to advertise volunteer opportunities and attract wider pool of potential candidates.
Advocated for rights and interests of marginalised communities.
Organised and facilitated volunteer training sessions to enhance their skills and knowledge.
Fundraised and managed financial resources to support charitable initiatives.
Coordinated and supported work of volunteers in execution of projects and initiatives.

Newcastle Sixth Form College, Newcastle upon Tyne

07.2022

Newcastle Sixth Form College, Newcastle upon Tyne

07.2022