Marcus Juanta

• Drive New Business: Manage Ideagen’s Tritan new business deals from prospecting to contract. Perform discovery calls, utilise value based selling strategy, and apply MEDDPICC and Sandler Methodologies to guide each opportunity.
• Pipeline & Revenue: Oversee a £4M pipeline and reaching 118% closure of £1.3M in 6 months as a team - personally contributing £170K in new business sales and £190K in client upsells.
• Account Management: Manage both cruise and commercial customers across EMEA & NAMER. Build relationships through weekly meetings and quarterly business reviews to identify upsell opportunities and cross sell company solutions.
• Forecast Management: Weekly meetings with the VP of Sales to discuss over the line deals that are in upside and commit. Providing summaries, strategies, and next steps.
• Cross Functional Collaboration: Work closely with Product, Marketing, Legal, Project, and Customer Success teams, to learn best practices, gather data, and increase product knowledge.Company Overview: International multi-billion dollar brand

• Achieved an average of 105% of target. £800K ARR created through 70 qualified opportunities. Resulted in £144K Closed Won at 18% conversion rate.
• Drove outreach through 60+ daily calls and multi-channel prospecting (email, LinkedIn) to identify potential mid-market and enterprise-level clients.
• Managed pipeline using HubSpot while leveraging Outreach, Cognism, and LinkedIn Sales Nav to pinpoint decision-makers in mid-market/enterprise segments for the AEC Industry (Architecture, Engineering, Construction)
• Engaged with C-Suite, Directors, and VPs — using BANT and SPIN to qualify leads, present solutions, and coordinate introductions to account teams. Canada (Remote).

Deputy Cruise Director (2013 - 2017)

Assistant Cruise Director (2010 - 2013)

• Enhanced overall guest satisfaction, elevating Net Promoter Score by 20 points in 4 months through professional and engaging service delivery.
• Oversaw large-scale customer journeys—promoting new packages, upselling services, and driving rebookings (resulting in a 10–15% lift in future cruise sales).
• Managed a multicultural entertainment staff to tailor programs for diverse client demographics and itineraries—prioritising consistent brand messaging.
• Worked closely with colleagues from 50+ countries across 150+ destinations, demonstrating adaptability and effective communication in fast-paced, metric-driven environments.