Marcus Henderson
Carnforth,LAN
Summary
Dynamic and organised apprenticeships advisor/administrator with extensive experience in administrative roles within the education sector. Facilitated seamless enrolment processes and enhanced employer engagement through tailored guidance. Streamlined financial operations, improving accuracy and response times. Known for maintaining comprehensive data records while promoting apprenticeship programmes effectively. Eager to leverage expertise in advising and administration to drive successful apprenticeship initiatives.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Bartender
Taps on the Green Micropub
Carnforth, Lancashire
2026.01 - 2026.01
- Deliver high-quality customer service and foster friendly relationships with patrons.
- Prepare diverse cold beverages to meet customer preferences. Maintain cleanliness behind the bar and in seating areas.
- Operate independently to ensure business efficiency.
- Manage beer barrel and gas canister changes as needed.
- Organise stock effectively.
- Set up and close down bar operations.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Developed rapport with regular patrons fostering a loyal customer base.
Bartender
Lancaster on Ice
Lancaster, Lancashire
2025.11 - 2026.01
- Delivered high-quality customer service to patrons.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Created an inviting atmosphere through friendly interaction with customers.
- Completed end-of-day cleanup to reset bar for next day.
- Prepared diverse hot and cold beverages, fulfilling orders efficiently. Maintain cleanliness behind the bar and in seating areas.
- Collaborated with team members to optimise workflow.
- Changed beer barrels, postmix, and gas canisters as needed.
- Organise stock effectively.
- Set up and close down bar operations daily.
- Enhanced customer satisfaction through prompt service.
- Streamlined stock management, reducing waste.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Checked identification of customers to ensure legal drinking age compliance.
- Maintained a clean and organised bar, enhancing customer satisfaction.
Camp Warden
William’s Den
Brough, East Riding of Yorkshire
2025.05 - 2025.09
- Oversee campsite operations and ensure cleanliness of facilities.
- Maintain toilets, showers, and washing areas while addressing maintenance issues promptly.
- Assist campers with inquiries at all hours and manage check-ins using booking systems.
- Operate campsite shop, conduct stock takes, and support team with visitor welcome and cleaning tasks.
- Advocate for campsite improvements to the Director and ensure health and wellbeing of up to 300 guests.
- Maintained cleanliness of facilities, enhancing guest satisfaction.
- Resolved maintenance issues swiftly to ensure operational efficiency.
- Assisted campers with queries, fostering a welcoming environment.
- Enhanced resident comfort by addressing complaints and concerns effectively.
- Handled difficult situations calmly, maintaining peace and stability within the premises.
- Facilitated smooth venue operations by coordinating with maintenance staff promptly on repair issues.
- Fostered a sense of community among campers through the arrangement of social activities.
Employer Services Advisor/Administrator
Myerscough College
Preston, Lancashire
2020.12 - 2025.01
- Serve as the primary contact for prospective students and employers regarding apprenticeships, offering tailored guidance for optimal course selection.
- Oversee apprentice recruitment, including vacancy creation, application screening, and presenting qualified candidates to employers.
- Handle financial tasks, such as submitting expenses, ordering products, and managing receipts.
- Collaborate with admissions to ensure all documentation is ready for enrolment while liaising with employers on account setup.
- Utilise Microsoft Office and internal systems for data management and reporting.
- Facilitated seamless enrolment processes for apprentices and employers.
- Promoted apprenticeship programmes at events, enhancing visibility and engagement.
- Maintained comprehensive data records for departmental use.
- Attending and contributing to meetings when required, including notetaking and follow-up actions.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Employer Services Apprentice
Myerscough College
2018.01 - 2020.01
- Support colleagues in addressing inquiries from potential students and employers regarding apprenticeships.
- Provide tailored information and guidance through phone, email, and in-person interactions.
- Create and manage apprenticeship vacancies for employers using the government recruitment service.
- Handle financial tasks, such as submitting expenses, ordering products, and managing receipts.
- Utilise IT packages including Microsoft Office and internal systems for administrative tasks.
- Work with the adult skills department to help customers book and pay for short courses via telephone and making sure the relevant documentation is ready for each course.
- Learning about the business administration industry and proving that I had the knowledge, skills and behaviours to meet my Level 3 Business Administrator Apprenticeship course modules.
Ice Cream Server
Wallings Ice Cream
2017.01 - 2019.01
- Deliver exceptional customer service to members of the public.
- Collaborate with team members to maintain cleanliness and adhere to health and safety standards.
- Manage inventory and ensure adequate ice cream supply.
- Address customer complaints and feedback promptly and effectively.
- Maintained high cleanliness standards before and after shifts.
- Resolved customer issues to foster positive experiences.
Various Roles
Robinsons Eggs
2015.01 - 2018.01
- Served customers at a market stall, enhancing sales.
- Delivered food items to hotels, ensuring timely service.
- Managed stock levels, maintaining product availability.
Education
Level 3 Business Administrator Apprenticeship - Business Administration
Myerscough College
Preston 2018.11 - 2020.07
GCSE - English Language
Ripley St Thomas Sixth Form
Lancaster, Lancashire 2017.09 - 2018.01
GCSEs - Applied Business, Mathematics, Additional Science, Geography, Religious Studies, Science, Spanish
Ripley St Thomas Church of England Academy
Lancaster, Lancashire 2012.10 - 2017.08
Skills
- Experience co-running campsite and making decisions based on customers’ needs
- Excellent customer service skills including face-to-face, over the telephone, and via email
- Experience using various Microsoft Office packages including Outlook, Word, Excel and OneNote As well as Adobe Acrobat Pro and various internal company software (ie student record management and customer relationship management systems)
- Experience in data entry and accurately maintaining databases and records
- Good verbal and written communication skills with external customers and suppliers, and internal colleagues
- Time management and ability to prioritise workload
- Working within a team and on my own initiative
- Knowledge of Equality, Diversity and Inclusion policies
- Experience in ordering supplies and booking accommodation & travel
- Organisational skills
- Attention to Detail
- Adaptable and flexible
- Self motivation and proactivity
- Ability to supervise and train colleagues
- Discretion and confidentiality
- Order processing
References
- Lee Price, Employer Services Manager, Myerscough College, 01995 642222, lprice@myerscough.ac.uk
- Christian Carver, Director, William's Den, 01430 472230, hello@williamsden.co.uk
References
References available upon request.
Timeline
Bartender
Taps on the Green Micropub
2026.01 - 2026.01
Bartender
Lancaster on Ice
2025.11 - 2026.01
Camp Warden
William’s Den
2025.05 - 2025.09
Employer Services Advisor/Administrator
Myerscough College
2020.12 - 2025.01
Level 3 Business Administrator Apprenticeship - Business Administration
Myerscough College
2018.11 - 2020.07
Employer Services Apprentice
Myerscough College
2018.01 - 2020.01
GCSE - English Language
Ripley St Thomas Sixth Form
2017.09 - 2018.01
Ice Cream Server
Wallings Ice Cream
2017.01 - 2019.01
Various Roles
Robinsons Eggs
2015.01 - 2018.01
GCSEs - Applied Business, Mathematics, Additional Science, Geography, Religious Studies, Science, Spanish
Ripley St Thomas Church of England Academy
2012.10 - 2017.08