Marcus Baskerville
Abertillery ,Blaenau Gwent
Summary
Driven professional with strategic mindset, showcasing leadership acumen and business development expertise. Proven ability to manage cross-functional teams and drive organisational growth through innovative strategies and operational excellence. Committed to delivering impactful results and fostering culture of success in any role.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Managing director
Hound Security
Abertillery, Gwent
02.2020 - 06.2025
- Negotiated profitable contracts, significantly boosting company revenue.
- Demonstrated respect and willingness to assist team members.
- Provided exceptional customer service by proactively addressing concerns.
- Resolved issues promptly, leading to increased customer satisfaction.
- Driving a Minibus all over the UK with staff and equipment.
Managing director
Baskerville Security Services
Abertillery, Gwent
02.2016 - 02.2020
- Orchestrated large-scale events to enhance brand visibility and engagement.
- Developed effective business strategies to ensure sustained growth.
- Managed crisis situations through strategic planning and decisive execution.
- Promoted a culture of continuous improvement, driving operational excellence across teams.
- Driving a minibus all over the UK with staff and equipment.
Call centre agent
Vodafone UK
Cardiff, Cardiff
01.2017 - 12.2017
- Used persuasive selling techniques to promote company products and services successfully.
- Streamlined communication with customers to understand needs better.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Documented all phone interactions for record keeping and quality control purposes.
Yard manager
Tillery Valley foods
Abertillery, Gwent
01.2015 - 03.2016
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Machine operator
Northern automotive
Abergavenny , Monmouthshire
06.2014 - 01.2015
- Identified and resolved machine malfunctions for enhanced productivity.
- Conducted quality control checks, maintaining high product standards.
- Monitored gauges and dials, ensuring optimal operation conditions.
- Troubleshot mechanical issues, minimising downtime.
General store personell
Tesco Superstore
Ebbw Vale, Blaenau Gwent
06.2013 - 01.2015
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned how to work in different sections of the store.
Production line operator
Tillery Valley Foods
Abertillery, Gwent
03.2012 - 10.2012
- Provided assistance for smoother operations during peak production hours.
- Followed strict hygiene practices whilst dealing with food items, preventing contamination.
- Operated machinery, resulting in consistent productivity levels.
- Upheld company standards through adherence to quality control procedures at all times.
Education
NVQ Level 2 - Plumbing
Ebbw vale college
Ebbw Vale, Blaenau Gwent /2010 - /2012
GCSEs - GCSE
Abertillery comprehensive school
Abertillery, Blaenau Gwent /2004 - /2009
Skills
- Customer service
- Team supervision
- Strategic planning
- Conflict resolution
- Proactive problem solving
Certification
Level 3 Emergency first aid at work
Full UK manual driving licence
SIA door supervisor licence
Level 3 NVQ in spectator safety
References
References available upon request.
Timeline
Managing director
Hound Security
02.2020 - 06.2025
Call centre agent
Vodafone UK
01.2017 - 12.2017
Managing director
Baskerville Security Services
02.2016 - 02.2020
Yard manager
Tillery Valley foods
01.2015 - 03.2016
Machine operator
Northern automotive
06.2014 - 01.2015
General store personell
Tesco Superstore
06.2013 - 01.2015
Production line operator
Tillery Valley Foods
03.2012 - 10.2012
NVQ Level 2 - Plumbing
Ebbw vale college
/2010 - /2012
GCSEs - GCSE
Abertillery comprehensive school
/2004 - /2009
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