Marcus Andrei Talens
Belfast,Antrim
Summary
Detail-oriented professional with strong time management and problem-solving abilities, complemented by leadership skills and a solid understanding of food safety. Proficient in customer service, cleaning, sanitation, and cash handling, with experience in till operation. Possesses some knowledge in HTML, CSS, Python, and Java for website development. Committed to delivering exceptional service and keen on leveraging technical skills to enhance operational efficiency.
Overview
7
7
years of professional experience
4044
4044
years of post-secondary education
Work history
Barista
Arvin Salonga
Dundonald, Down
11.2024 - Current
- Performed cash handling duties accurately to maintain financial integrity.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
Sandwich artist
Arvin Salonga
Dundonadl, Down
11.2024 - Current
- Delivered high-quality food preparation with attention to detail and presentation.
- Maintained cleanliness of work area to ensure food safety standards.
- Followed company guidelines for safe handling and storage of food items, minimising risk of contamination.
Team Member/Supervisor
Burger King
Belfast, Antrim
03.2023 - 11.2023
- Worked as a team to contribute to the same goal to serve customers in a short amount of time.
- Cleaned workspaces constantly to have a clean working environment.
- Managed and lead a team as a supervisor so that a shift can run smoothly.
- Managed labels and such for expiration dates.
- While working, we had to move with urgency while still keeping standards to have excellent quality of service, and while doing this myself. I was making sure that my team members was also following the correct procedures.
Food and Beverage Assistant
Grand Central Sea Horse Hastings Hotel
Belfast, Antrim
06.2022 - 12.2022
- Kept the customer spaces, tables, chairs, and work surfaces clean.
- Facilitated excellent customer experience by providing friendly, attentive, and proactive customer service.
- Provided warm, considerate, and proactive customer service, which helped to facilitate exceptional client experiences.
- Greeted guests, responded to their initial inquiries, and handled drink orders.
- Maintained exceptional client satisfaction by providing meals and beverages on schedule in hectic situations.
- Contributed to meal preparation in the kitchen by placing simple orders and preparing snacks.
- Always maintained safe food handling standards.
Generation Innovation Catalyst
The Innovation Center
Belfast, Antrim
06.2022 - 06.2022
- Worked with a group of other people that we worked together to design a solution for a problem given by an NI company known as CattleEye.
- Created PowerPoints, Prototypes of an app for the solution to answer the given problem.
Food and Beverage Assistant
Stormont Hastings Hotel
Belfast, Antrim
06.2019 - 06.2019
- Kept work surfaces, tables, chairs, and customer areas clean by conducting sanitation in-line with OSHA standards.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Facilitated excellent customer experience by providing friendly, attentive, and proactive customer service.
- Delivered exceptional, friendly, and fast service to process high volume of food and drink orders at peak times.
- Greeted new customers, answered initial questions, and took drink orders.
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
- Assisted kitchen with food preparations, making basic orders and plating snacks.
- Always maintained safe food handling standards.
- Thoroughly hand-washed dishes and glassware.
Education
BSc (Hons) - Accounting Pathways
Ulster University
BelfastA-Levels - Technology & Design
Lagan College
BelfastA-Levels - Information Technology
Lagan College
BelfastA-Levels - Public Services
Lagan College
BelfastGCSEs - Mathematics
Lagan College
BelfastGCSEs - English Language
Lagan College
BelfastGCSEs - Religious Studies
Lagan College
BelfastGCSEs - Public Services
Lagan College
BelfastGCSEs - Technology & Design
Lagan College
BelfastGCSEs - BTEC Science
Lagan College
BelfastGCSEs - Moving Image Arts
Lagan College
BelfastGCSEs - BTEC Sport
Lagan College
BelfastBSc (Hons) - Computer Science
Liverpool John Moores University
MerseysideSkills
- Great Time Management
- Good Listening Skills and Being Able to Carry Out Task Given
- Problem Solving Abilities
- Leadership Skills
- Food safety understanding
- Customer service
- Cleaning and sanitation
- Some Knowledge in HTML and CSS, Python, Java Website Development
- Till operation capability
- Cash handling
LANGUAGES
English: First Language
Japanese: B1 Intermediate
Tagalog: B1 Intermediate
Affiliations
- I am an active and enthusiastic individual who enjoys playing sports, particularly volleyball, which has helped me develop strong teamwork and communication skills. I also have a keen interest in cars, especially in learning about and carrying out modifications, which has strengthened my problem-solving abilities and attention to detail.
References
References available upon request.
Timeline
Barista
Arvin Salonga
11.2024 - Current
Sandwich artist
Arvin Salonga
11.2024 - Current
Team Member/Supervisor
Burger King
03.2023 - 11.2023
Food and Beverage Assistant
Grand Central Sea Horse Hastings Hotel
06.2022 - 12.2022
Generation Innovation Catalyst
The Innovation Center
06.2022 - 06.2022
Food and Beverage Assistant
Stormont Hastings Hotel
06.2019 - 06.2019
BSc (Hons) - Accounting Pathways
Ulster University
A-Levels - Technology & Design
Lagan College
A-Levels - Information Technology
Lagan College
A-Levels - Public Services
Lagan College
GCSEs - Mathematics
Lagan College
GCSEs - English Language
Lagan College
GCSEs - Public Services
Lagan College
GCSEs - Technology & Design
Lagan College
GCSEs - BTEC Science
Lagan College
GCSEs - Moving Image Arts
Lagan College
GCSEs - BTEC Sport
Lagan College
GCSEs - Religious Studies
Lagan College
BSc (Hons) - Computer Science
Liverpool John Moores University