Marcus Adams
Great Malvern,United Kingdom
Summary
Dynamic and results-driven professional with a strong foundation in sales and market development, adept at managing B2B client relationships and achieving performance goals. Demonstrates exceptional communication proficiency and assertive leadership, leveraging product knowledge and CRM software mastery to drive target achievement. Skilled in pipeline management, prospecting, and networking, with a proven ability to handle crises effectively. Committed to advancing career in sales leadership by utilising resilient problem-solving skills and strategic planning.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Business Development Manager - Hygiene
Lyreco UK
Regional
06.2024 - Current
- Led team training sessions to increase product knowledge and sales techniques.
- Led a high-performance sales team of 15 BDE's, ensuring achievement of targets.
- Developed robust client relationships for improved business growth.
- Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
- Implemented training programmes, improving team performance levels.
- Analysed sales reports to identify trends and update strategies.
- Managed team of 15 staff, driving performance with motivational strategies to exceed sales targets.
- Achieved business person of the month multiple times in a row.
Business Development Executive
Lyreco UK
Regional
12.2022 - 06.2024
- Delivered excellent customer service by addressing queries promptly and effectively.
- Identified market trends, resulting in enhanced product offerings.
- Negotiated contracts with vendors to secure best possible terms.
- Handled crisis situations effectively, minimising impact on business operations.
- Generated interest by creating compelling sales presentations.
- Generated leads through networking and cold calling to grow account bases.
- Won sales person of the month multiple times
Business Development Executive
Pattersons Ltd
Redditch
08.2021 - 12.2022
- Delivered a strategic sales plan that expands the company's customer base and ensure its strong presence in the marketplace.
- Built long-term trusting relationships with clients to achieve ultimate client retention.
- Brought forth a self-motivated attitude.
- Delegated tasks to team members.
- Worked to support sales teams and rise against competition.
- Identified and maximised sales opportunities, and increased customer spend.
- Identified market shifts while being fully aware of new products, technologies and competition status.
- Analysed sales performance and developed plans to meet and exceed targets.
Sales Executive
Morehealth Ltd
Coventry
08.2019 - 01.2021
- Managing my own client base to ensure all questions and queries are efficiently dealt with.
- Managing incoming and outgoing calls; redirecting as required.
- Dealing with email enquiries.
- Producing compliance letters via PDF and Microsoft.
- Diary management and arranging appointments for clients via phone or face-to-face.
- Marketing for the company with Facebook and Twitter.
- Visiting client's homes for face-to-face development conversations.
- Ensuring activity is reported using our personalised systems.
- Always meeting company targets set by business owner.
Sales Executive
Insurance Factory Ltd
Birmingham
02.2019 - 08.2019
- Identified and maximized sales opportunities, and increased customer spend.
- Led sales department with a can-do attitude and high quarterly sales.
- Trained new sales professionals and provided coaching as needed to maintain company sales success.
- Brought forth the ability to multitask and prioritize.
Front of House Manager
Compass UK & Ireland
Birmingham
05.2018 - 02.2019
- Implemented positive employee policies and procedures.
- Worked to cultivate a strong team-oriented environment.
- Assessed restaurant proficiency and made planned changes where necessary.
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.
- Interviewed clients to assess their desires and needs regarding their event.
- Used complex systems to file all weekly sales.
- Producing monthly KPI's to ensure any praises or concerns are dealt with efficiently.
- Producing staff ROTA's to ensure cover has been allocated appropriately.
Customer Service Agent
MyPolicy Ltd
Birmingham
05.2016 - 05.2018
- Worked productively to determine the needs of customers and fast track solutions to those needs.
- Achieved a high customer satisfaction rating.
- Remained calm and considerate of customers at all times.
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.
- Address all customer service queries in a polite, accurate, and timely fashion.
- Developed sales campaigns and made calls to potential customers.
- Developed a strong working knowledge of products and offerings.
Catering Supervisor
University of Birmingham
Birmingham
01.2010 - 05.2016
- Worked as a committed team member to achieve the highest level of customer service.
- Brought forth a welcoming and energetic spirit.
- Worked to support other restaurant staff to ensure the highest level of service.
- Properly handled all financial transactions.
- Reported any incidences or concerns to the manager.
- Helped to train new employees when needed.
Education
Bartley Green School
Birmingham /2005 - /2010
NVQ Level 3 -
Halesowen College
Halesowen /2010 - /2012
Skills
- Resilient to pressure
- Product knowledge
- Sales and market development
- Performance goals
- Networking ability
- Pipeline Management
- Prospecting
- B2B client management
- Communication proficiency
- CRM software mastery
- Assertive leadership
- Target achievement
- Crisis handling
References
References available upon request
Certification
BICSc Accredited
Timeline
Business Development Manager - Hygiene
Lyreco UK
06.2024 - Current
Business Development Executive
Lyreco UK
12.2022 - 06.2024
Business Development Executive
Pattersons Ltd
08.2021 - 12.2022
Sales Executive
Morehealth Ltd
08.2019 - 01.2021
Sales Executive
Insurance Factory Ltd
02.2019 - 08.2019
Front of House Manager
Compass UK & Ireland
05.2018 - 02.2019
Customer Service Agent
MyPolicy Ltd
05.2016 - 05.2018
Catering Supervisor
University of Birmingham
01.2010 - 05.2016
Bartley Green School
/2005 - /2010
NVQ Level 3 -
Halesowen College
/2010 - /2012
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