Marcos Hayden
Oxfordshire
Summary
Team-focused professional with knack for coordinating and motivating diverse groups to achieve common goals. Known for excellent communication, conflict resolution, and problem-solving skills, ensuring smooth and efficient operations. Proven track record in implementing process improvements and fostering positive work environment. Experience with Project Management and eager to learn and develop within a working environment.
Overview
2
2
years of professional experience
Work History
Manager
Morrisons
03.2026 - Current
- Monitored staff performance and developed improvement plans.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Led team of 15 employees, fostering a collaborative environment to meet project deadlines efficiently.
Team Leader
Morrisons
04.2025 - Current
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Cultivated a positive, high-performing work environment.
- Performed the scheduling for my department.
- Resolved complex customer enquiries, disputes and complaints.
- Made time-sensitive decisions to appease stakeholders when necessary.
- Ensured that the departments KPI's were consistently hit.
- Assisted with banking and cash handling tasks.
Customer Assistant
Morrisons
06.2024 - 04.2025
- Ensuring customer satisfaction.
- Extensive stock information acquired.
- Performing cashier duties, product assistance, and cleaning.
- Carried out cleaning and organisational activities.
Education
Bachelor of Arts - Business Management
University of Plymouth
Plymouth, England2025
A-Levels - A-Levels
Burford School
Burford, OxfordshireSkills
- Conflict resolution
- Risk Assessment
- Project management
- Team leadership
- Performance monitoring
- Stakeholder management
- Time management
- Leadership skills
- All Microsoft Office products
- Microsoft Projects
- Project Management methodologies (Waterfall, Agile, Etc)
- Task prioritising
- Logistics Management
Timeline
Manager
Morrisons
03.2026 - Current
Team Leader
Morrisons
04.2025 - Current
Customer Assistant
Morrisons
06.2024 - 04.2025
Bachelor of Arts - Business Management
University of Plymouth
A-Levels - A-Levels
Burford School