Marco Stroili
london,bermondsey
Summary
Reliable Operational Professional experienced in problem-solving and task completion. Delivered positive customer experiences through strong communication and conflict-resolution skills in fast-paced environments. Contributed to team success by managing workflows and maintaining accuracy while adapting to changing priorities.
Overview
4
4
Languages
3
3
years of professional experience
Work History
barista
mackbear cafe
london
05.2019 - 10.2020
- Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
Waiter
Brasserie Blanc
london
04.2018 - 02.2019
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Greeted patrons warmly upon entry, delivering immediate and attentive service to foster a welcoming atmosphere.
- Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
- Compiled feedback from customers to provide to management, aiding in the improvement of service and menu offerings.
Education
GCSEs -
Westminster Kingsway College
City of london01-2016
Skills
- Beverage preparation
- Food handling
- Order accuracy
- Cash handling and transactions
- Cleanliness standards
- Customer support
- Active listening
- Team collaboration
- Task prioritisation
- Strong communication
- Active listening
- Active listening
Languages
English
First Language
Italian
Advanced
C1
Spanish
Intermediate
B1
French
Beginner
A1
Hobbies and interests
- Language Learning and Reading
- Strategic Games and Puzzles
- Tech and Digital Projects
- Creative Arts
- Team Sports
- Volunteering and Community Work
Timeline
barista
mackbear cafe
05.2019 - 10.2020
Waiter
Brasserie Blanc
04.2018 - 02.2019
GCSEs -
Westminster Kingsway College