Marco Mota

• Streamlined workflow by devising effective task delegation strategies.
• Enhanced team collaboration for improved productivity.
• Increased customer satisfaction with exceptional problem-solving capabilities.
• Implemented training programme to enhance staff performance.
• Developed a comprehensive understanding of company policies, resulting in efficient operations.
• Provided consistent support to executive teams for better decision-making processes.
• Achieved team cohesion by implementing effective communication strategies.
• Organised staff rosters to ensure optimal coverage during peak hours.
• Improved workplace safety with regular equipment checks and maintenance.
• Delegated tasks effectively, ensuring smooth workflow and high-quality output.
• Led by example to inspire a strong work ethic among team members.
• Facilitated productive meetings with clear objectives and outcomes.
• Maintained high standards of cleanliness and organisation in the workspace.
• Enforced company policies consistently to maintain discipline within the team.

Organised and multi skilled warehouse operative.

Key skills and responsibilities:

• General pick for stores.

• Correctly pick Ecom orders using handheld scanner.

• Pack orders ensuring they are suitable for safe transit including labelling, palletising and heat sealing.

• Accurate process orders using appropriate equipment.

• Ecom admin.

• Control and processing outbound orders.

• Ensure orders and stock quality, resolving issues and highlighting to Management team.

• Report any maintenance or repair requirements to Management team.

• Work in line with health and safety policies and procedures.

• Ensure the warehouse remains clean, neat, well organised and safe.

• Pick Desk admin.

• Loading Clerk admin

• Being a a team leader I was the first point of contact to my team.
• Developing the team individuals by giving them training and forming a strong and confident team was the best achievement I had.
• Being responsible for the team schedules and payroll.
• Supporting the General Manager working side by side in decision making was a excellent experience and managing the hotel during General Manager's absence gave me confidence.

• Planning and organising accommodation, catering and other hotel services, including purchasing and stocking food and beverages

• Promoting and marketing the business

• Managing budgets and financial plans and controlling expenditure along with the General Manager; undertaking daily banking

• Travel agent commission

• Maintaining statistical and financial records

• Setting and achieving sales and profit targets

• Analysing sales figures and devising market and revenue management strategies

• Recruiting, training and monitoring staff and planning work schedules for individuals and teams as well as sorting annual leave

• Meeting and greeting customers

• Dealing with customer complaints and comments - addressing problems and troubleshooting accordingly

• Ensuring events and conferences ran smoothly • Supervised maintenance, supplies, renovations and furnishings - dealt with contractors and suppliers • Ensured security and safety of staff and guests was effective • Carried out inspections of property and services • Ensured compliance with licensing laws, health and safety and other statutory regulations.