MARCO FERREIRA
Bicester,Oxfordshire
Summary
Results-driven Quality Assurance professional with years of experience managing quality systems, ensuring compliance with international standards, and driving process improvements. Expertise in ISO 9001:2015, AAALAC, and FSC certification frameworks, with a proven track record of leading audits, resolving nonconformances, and implementing corrective actions. Skilled in quality management, regulatory compliance, and cross-functional collaboration to optimise operational performance. Adept at fostering a culture of quality and continuous improvement within organisations.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Regional Manager, Quality Assurance - EMEA
Envigo, an Inotiv Company
Belton, Leicestershire
2024.07 - 2026.04
- Managed QA programs to ensure alignment with ISO 9001:2015 and AAALAC standards, driving regulatory compliance across multiple sites.
- Conducted risk assessments, root cause analyses, and CAPA implementation to resolve significant quality issues and customer complaints.
- Tracked and analysed performance metrics, presenting key quality trends and recommendations to senior management.
- Led internal, supplier, and customer audits, identifying and resolving nonconformances efficiently.
- Implemented improvements in deviation management, document control, and quality system elements to optimise operations.
- Collaborated with cross-functional teams to deliver high-quality products and services, ensuring consistent customer satisfaction.
Quality Assurance Specialist
Envigo, an Inotiv Company
Bicester, Oxfordshire
2022.07 - 2024.07
- Supported ISO9001 and AAALAC accreditation processes by maintaining controlled documentation and managing compliance audits.
- Investigated customer complaints and deviations, coordinating root cause analyses and CAPA processes.
- Streamlined Change Control procedures, ensuring regulatory compliance and operational efficiency.
- Conducted internal audits to verify adherence to SOPs and regulatory guidelines, addressing findings proactively.
- Delivered training programs to promote quality awareness and ensure procedural compliance.
Quality Assurance Technician
Cherwell Laboratories Ltd.
Bicester, Oxfordshire
2021.03 - 2022.06
- Reviewed quality documentation from suppliers and customers, ensuring alignment with company standards.
- Conducted internal audits and supported external regulatory inspections, resolving nonconformances effectively.
- Facilitated technical changes and collaborated with teams to implement quality improvements.
- Actively chased ageing Nonconformances, reducing the number of open records through robust CAPAs.
Quality Control Technician
Cherwell Laboratories Ltd.
Bicester, Oxfordshire
2019.09 - 2021.03
- Performed routine quality control testing, including sterility, pH, and growth promotion, ensuring product compliance.
- Maintained detailed and accurate documentation to support audit readiness and traceability.
- Enhanced laboratory processes to improve efficiency and compliance with quality standards.
Quality Supervisor (Brazil)
Grupo Lucmar
2016.04 - 2017.02
- Led QA initiatives in fire system production, developing and implementing quality policies and procedures.
- Standardised document control processes and conducted audits to ensure compliance with internal and external standards.
- Addressed customer feedback through root cause analysis and implemented preventive actions to improve product quality.
Financial and Administrative Analyst (Brazil)
Licital Comércio de Móveis Ltda
2013.01 - 2015.01
- Restructured the company’s Quality Management System to comply with FSC and ISO standards, preparing for successful audits.
- Coordinated document control, ensuring compliance with regulatory requirements and improving operational efficiency.
Education
Bachelor - Business Administration
Universidade Metodista Do Estado De São Paulo
Sao Bernardo Do CampoSkills
- Quality Management Systems (ISO 9001:2015, FSC)
- Association for Assessment and Accreditation of Laboratory Animal Care International (AAALAC)
- Internal and External Auditing (Regulatory, Supplier, and Customer)
- Nonconformance Analysis and Risk Assessment
- Root Cause Analysis (RCA) and CAPA Management
- Documentation Control and Change Management
- Continuous Improvement Methodologies
- Regulatory Compliance and Process Standardisation
- Quality Training and Team Development
- Employee training
- Interdepartmental coordination
- Record-keeping compliance
Certification
- ISO 9001:2015 Internal Auditor - Issued by BSI in 2023 – Credential ID ENR-01256296
- Executive Certification: Business Development, Leadership and Networking - Issued by FIA Online in 2021 – Credential ID 35665916
Languages
Portuguese (Brazil)
Native
English
Fluent
Spanish
Elementary
Italian
Elementary
Timeline
Regional Manager, Quality Assurance - EMEA
Envigo, an Inotiv Company
2024.07 - 2026.04
Quality Assurance Specialist
Envigo, an Inotiv Company
2022.07 - 2024.07
Quality Assurance Technician
Cherwell Laboratories Ltd.
2021.03 - 2022.06
Quality Control Technician
Cherwell Laboratories Ltd.
2019.09 - 2021.03
Quality Supervisor (Brazil)
Grupo Lucmar
2016.04 - 2017.02
Financial and Administrative Analyst (Brazil)
Licital Comércio de Móveis Ltda
2013.01 - 2015.01
Bachelor - Business Administration
Universidade Metodista Do Estado De São Paulo