Marco Amadori
Enfield,London
Summary
Experienced and reliable individual with experience in customer service, delivery and hospitality environments. Confident working in fast-paced environments, providing excellent customer service, and maintaining high standards of food hygiene and teamwork. Strong communication skills in English and Italian, with the ability to stay organised, adaptable, and efficient under pressure.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Representative, Woven Data
NHS Test and Trace
2021.10 - 2022.11
- NHS Test and Trace Phone Service
- Supported individuals during the COVID-19 response by providing clear information and guidance over the phone.
- Handled sensitive conversations professionally and calmly.
- Maintained accurate records and followed data handling procedures.
Customer Service Representative, Woven Data
Selfridges
- Managed customer enquiries through live chat, email, and social media platforms.
- Resolved customer issues efficiently while maintaining high service standards.
- Used Salesforce CRM to manage customer interactions and cases.
- Demonstrated strong written communication and problem-solving skills.
Customer Service Reviewer, Woven Data
ASOS
- Reviewed customer service interactions to ensure quality standards were met.
- Assessed live chat performance and provided feedback to improve customer experience.
- Supported quality assurance processes within the customer service team.
Van Driver
Tesco
Enfield
2023.08 - 2024.03
- Delivered customer orders efficiently while maintaining excellent customer service standards.
- Handled food deliveries carefully and followed hygiene and hospitality standards.
- Planned routes effectively and adapted to changing delivery schedules.
- Communicated professionally with customers and resolved delivery issues calmly.
- Worked independently while maintaining reliability and punctuality.
Education
A-Levels - Mathematics, Politics, and History
St Mary’s Sixth Form
2019.01 - 2021.01
Foundation Degree in Arts - BA Politics & International Relations
University of Greenwich
London 2024.09 -
Skills
- Customer Service
- Hospitality & Food Handling
- Communication Skills
- Time Management
- Delivery Driving/Handling
- Teamwork
Accomplishments
Food Safety & Hygiene Training Certificate — Alison — Completed online food safety and hygiene training covering contamination prevention, safe food handling, and workplace cleanliness (2026)
British Heart Foundation RevivR CPR Training Certificate — Completed online CPR and lifesaving training (2026)
Volunteer Experience
Reading Mentor, Supported children with learning difficulties by helping improve reading ability and confidence.
Languages
Italian
Proficient (C2)
Additional information
- Full UK Driving Licence
- Eligible to work in the UK
- Fluent in Italian and English
References
References available upon request.
Timeline
Foundation Degree in Arts - BA Politics & International Relations
University of Greenwich
2024.09 -
Van Driver
Tesco
2023.08 - 2024.03
Customer Service Representative, Woven Data
NHS Test and Trace
2021.10 - 2022.11
A-Levels - Mathematics, Politics, and History
St Mary’s Sixth Form
2019.01 - 2021.01
Customer Service Representative, Woven Data
Selfridges
Customer Service Reviewer, Woven Data
ASOS