MARCIO SCHLOEGL
Bicester,Oxfordshire
Summary
Clienteling and Customer service professional with extensive experience in luxury and premium brands since 2003. Trained in clienteling, sales techniques, social media, and public relations by renowned brands including Loro Piana, Gucci, Dolce & Gabbana, and TripAdvisor. Highly skilled in building strong client relationships and delivering exceptional brand experiences. Experienced Team Leader with a passion for developing talent, improving performance, and driving KPIs. Recognised for professionalism, reliability, proactivity, and a strong commitment to both client satisfaction and business results.
Overview
22
22
years of professional experience
Work history
Client Advisor / Cashier
LORO PIANA - LVMH
Bicester, Oxfordshire
12.2022 - 07.2025
- Working for a brand such as Loro Piana allowed me to expand my knowledge on luxury fabrics and textile processes such as Cashmere, Vicuna, gift of kings and others high quality fabrics and techniques developed by the brand in a long family history of excellence.
- My position involved all aspects of the retail scenario as well as dealing with all the steps of export transactions for our guests living abroad.
- Some of the views and concepts I have learned in Loro Piana is that a guest is always a part of the family and needs to be seen as such through a very high customer service ceremony and standards.
Department Manager
DSQUARED2
London
11.2019 - 03.2022
- As a Department Manager in DSQUARED2 I was able to deepen my skills as a team leader, leading by example and also focusing on developing my team strengths and weaknesses individually and in group which was demonstrated by their constant KPI's progression.
- Working on both MEN and WOMEN ready to wear departments allowed me to broaden my knowledge on both universes.
- DSQUARED2 is a very strong brand with an audacious and exotic view of life as well as most successful Italian brands. It required a lot of passion and allowed me to gain a great amount of understanding of the brand's personality and fashion scenario.
- Work reference - Andrea (Previous DSQUARED2 Floor Manager) 07910708111
Senior Tier2 Multilingual Agent/Social Media
Tripadvisor
Oxford, Oxfordshire
10.2018 - 08.2019
- As a Senior Tier 2 Multilingual agent, I was the connection between management and our Oxford team in order to assist and manage travel bookings of clients from all around the world, mostly Portuguese and Spanish speakers, resolving their queries via phone calls, emails and live chats using effective communication and providing step-by-step solutions.
- As a Reviews Account Manager, I dealt with travel related complaints and experiences. This position allowed me to approach and understand the business in an international scale, with unparalleled experience in customer service, multitasking and pro-activity.
Client Advisor/Cashier
GUCCI - KERING
Bicester, Oxfordshire
01.2017 - 10.2018
- Working for such a strong, bold and visionary brand as GUCCI, I was able to develop my knowledge of the fashion world and understand the importance of the brand in the fashion industry.
- Alessandro Michele had just taken over the position as a creative director and fashion designer. That means I was able to experience the significant transitional period GUCCI was living.
- Apart from my successful KPI performance, O showed flexibility and initiative by being trained as a cashier, learning new skills and accepting new challenges and assisting the store during busy periods when needed.
Senior Client Advisor
DOLCE&GABBANA
Bicester, Oxfordshire
07.2015 - 12.2016
- Senior Client Advisor/ Fashion Jewellery Specialist and Customer Service Trainer at DOLCE&GABBANA, all position given due to high speed learning and thinking out of the box.
- In charge of staff training, women's ready-to-wear and jewellery department. I am very proud of this recognition, since it was my first experience working in a luxury brand in the UK, understanding its dynamics and solidifying my knowledge onto the luxury market.
- Work Reference - Ollin Begg (Previous Dolce&Gabbana Store Manager and currently DIOR Store Manager)
Director/Proprietor
BLAH IDIOMAS LANGUAGE SCHOOL
Iguassu
01.2012 - 05.2015
- For over 3 years I had the experience to manage my own business, which gave me the opportunity to understand all sides of it. Being the director and proprietor of a language school allowed me to comprehend the important relation between the client and the business.
Cruise Ship Store Supervisor- Jewellery Specialist
H.STERN JEWELLERY
Iguassu Falls
07.2003 - 11.2010
- One-to-One Sales Assistant for H.Stern Jewellery, one of the biggest luxury jewellery companies in the world.
- Intensive training about international Gemstones and Luxury High End Jewellery.
- Queen Mary 2 Cruise Ship Store Manager in 2005. Although at a very young age, it was a outstanding journey of creativity, for instance, promoting jewellery exhibitions and weekly lectures on gemstones, in order to acquaint the brand amongst the guests, increasing greatly the store KPI's.
Education
Psychology
UniAmerica University
Iguassu, BrazilSkills
- Teamwork and Collaboration
- Resilience in high-pressure situations
- Decision-Making competence
- Problem-Solving
Personal Information
Nationality: Austrian
Languages
English
Fluent
Portuguese
Native
Spanish
Fluent
German
Intermediate
French
Intermediate
Timeline
Client Advisor / Cashier
LORO PIANA - LVMH
12.2022 - 07.2025
Department Manager
DSQUARED2
11.2019 - 03.2022
Senior Tier2 Multilingual Agent/Social Media
Tripadvisor
10.2018 - 08.2019
Client Advisor/Cashier
GUCCI - KERING
01.2017 - 10.2018
Senior Client Advisor
DOLCE&GABBANA
07.2015 - 12.2016
Director/Proprietor
BLAH IDIOMAS LANGUAGE SCHOOL
01.2012 - 05.2015
Cruise Ship Store Supervisor- Jewellery Specialist
H.STERN JEWELLERY
07.2003 - 11.2010
Psychology
UniAmerica University