Marcin Szlachta
Newtownabbey,Antrim and Newtownabbey
Summary
Detail-oriented professional with a strong background in retail management and customer service. Proven ability to lead teams, optimise operations, and enhance customer experiences. Committed to maintaining high operational standards and fostering a positive work environment.
Overview
2
2
Languages
8
8
years of post-secondary education
26
26
years of professional experience
Work history
Retail Supervisor – M&S at Applegreen Southbound, Lisburn
WELCOME BREAK
Lisburn
2025.08 - 2026.09
- Team Leadership – Led team to achieve operational targets while delivering excellent customer service and maintaining high standards of cleanliness and safety.
- Organisation & Prioritisation – Implemented effective resource allocation and prioritised tasks to ensure efficient store operations.
- Customer Service – Committed to delivering excellent customer service and creating positive shopping experience.
- Operational Standards – Strong understanding of maintaining clean, safe and well-presented working environment.
- Problem Solving – Confident in making decisions and resolving operational issues quickly, particularly during busy periods.
- Computer Skills – Good computer literacy and ability to learn and use workplace systems.
- Flexibility – Comfortable working different shifts, supporting colleagues and adapting to changing operational requirements.
- Implemented visual merchandising strategies to improve product visibility.
- Monitored inventory levels to prevent shortages and optimise stock management.
- Achieved smooth workflow by delegating tasks appropriately.
OWNER AND MANAGING DIRECTOR
The Ink Stop
Belfast
2012.11 - 2025.05
- Oversaw daily shop operations, enhancing customer service, optimising stock display, and ensuring timely order fulfilment and accurate pricing.
- Managed online shop presence and maintained inventory, ensuring availability and visibility of products.
- Managed bookkeeping and advertising for business, ensuring accurate financial records and effective outreach to potential customers.
- Performed ink cartridge remanufacturing and printer repairs, providing quality service to customers and contributing to sustainability efforts.
MANAGER
Cartridge World / Belfast Cartridge Company
Belfast
2006.10 - 2012.10
- Coordinated branch activities, training, scheduling, and supervision to optimise staff performance.
- Oversaw daily retail operations and customer service to enhance customer satisfaction.
- Managed stock ordering processes to ensure timely replenishment of inventory. and ink cartridge remanufacturing.
ASSISTANT MANAGER
GC Cuisine / Subway Restaurants
Belfast
2005.10 - 2006.10
- Supervised store operations, ensuring efficient food preparation and optimal staff performance.
- Maintained food safety standards, overseeing employee training and scheduling to enhance compliance.
- Managed inventory levels by tracking stock movement and coordinating timely supply orders.
SALES REPRESENTATIVE
Malma Ltd
2004.10 - 2005.07
- Achieved sales targets while executing in-store promotions to drive product visibility.
- Expanded customer base and strengthened client relationships through regular engagement.
- Managed sales contracts to ensure compliance and satisfaction for retail and wholesale clients.
SELF-EMPLOYED / RETAIL
'Emma' Clothing shops
2002.01 - 2004.09
- Coordinated stock sourcing, staff hiring and training, and bookkeeping to maintain efficient store functions.
- Managed operations of multiple clothing shops to ensure smooth daily activities.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
SALES REPRESENTATIVE
Dr. Oetker
2000.11 - 2001.08
- Met and exceeded sales targets while promoting new products in-store to drive revenue growth.
- Developed and nurtured relationships with retail clients to enhance customer loyalty.
- Navigated challenging negotiations to secure lucrative contracts.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Maintained thorough records of all sales activities to ensure transparency.
SALES REPRESENTATIVE
Hard Wholesale Company
, Poland
2000.04 - 2000.07
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Expanded customer base through targeted business development initiatives.
- Fostered strong customer relationships through exceptional service.
- Processed retail orders and managed client relationships to enhance customer satisfaction.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
Education
Computer Science Department
Institute of Engineering
Legnica, Poland 1997.01 - 1998.01
Computer Studies Diploma - Computer Studies
Copernicus Higher Education College
Wroclaw, Poland 1995.01 - 1997.01
English Language
Academy of Languages
Chicago, USA 1997.01 - 1997.01
Matura Exam (A-Level Equivalent) - Agricultural Machinery And Mechanisation
Technical School of Agriculture And Mechanization
Ziębice 1995.01 - 1995.01
Agricultural Mechanisation Technician - Agricultural Mechanisation
Technical School of Agriculture and Mechanization
Ziębice, Poland 1990.01 - 1995.01
Skills
- Operational leadership
- Resource allocation
- Stock management
- Conflict resolution
- Operational efficiency
- Time management
- Team coordination
- Allocate resources effectively to deliver quick payment experience
- Support nearby stores if operationally required
- Responsible for being key holder and answering call-outs as required
- IT and administrative proficiency
- Team coaching
- Team inclusivity
- Building operations management
Languages
Polish
English
Hobbies
Reading (apologetics and real-life stories), Endurance sports (completed several half-marathons and a marathon), Writing and blogging
Timeline
Retail Supervisor – M&S at Applegreen Southbound, Lisburn
WELCOME BREAK
2025.08 - 2026.09
OWNER AND MANAGING DIRECTOR
The Ink Stop
2012.11 - 2025.05
MANAGER
Cartridge World / Belfast Cartridge Company
2006.10 - 2012.10
ASSISTANT MANAGER
GC Cuisine / Subway Restaurants
2005.10 - 2006.10
SALES REPRESENTATIVE
Malma Ltd
2004.10 - 2005.07
SELF-EMPLOYED / RETAIL
'Emma' Clothing shops
2002.01 - 2004.09
SALES REPRESENTATIVE
Dr. Oetker
2000.11 - 2001.08
SALES REPRESENTATIVE
Hard Wholesale Company
2000.04 - 2000.07
Computer Science Department
Institute of Engineering
1997.01 - 1998.01
English Language
Academy of Languages
1997.01 - 1997.01
Computer Studies Diploma - Computer Studies
Copernicus Higher Education College
1995.01 - 1997.01
Matura Exam (A-Level Equivalent) - Agricultural Machinery And Mechanisation
Technical School of Agriculture And Mechanization
1995.01 - 1995.01
Agricultural Mechanisation Technician - Agricultural Mechanisation
Technical School of Agriculture and Mechanization
1990.01 - 1995.01