Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Marcin Iwanski

Marcin Iwanski

Sr. Authentication Account Manager
Lismullin, Garlow Cross, Navan

Summary

Experienced Account Manager known for delivering seamless solutions and trusted service. Focused on building strong partnerships, solving problems efficiently, and driving customer success in digital authentication.

Overview

22
22
years of professional experience
2
2
Languages

Work History

Sr. Authentication Account Manager

DigiCert
11.2017 - Current
  • Led the successful transition of key partner accounts during DigiCert’s acquisition of Symantec, navigating a highly complex and sensitive migration process. Acted as the primary point of contact for Platinum Partners, ensuring continuity, trust, and operational stability throughout the transition.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Acted as the primary liaison for high-profile clients, ensuring smooth implementation and support across TLS products.

Platinum Partner Account Coordinator

Symantec
08.2013 - 10.2017
  • Developing a set number of strategic accounts with the sole purpose of increasing their spend with Symantec and reducing their spend with competitors. The objective is to grow our mutual business and deliver greater value to, and with, our joint customers.
  • Introduction of the channel model that includes partner training and accreditation. Onsite partner meetings to introduce the Symantec range of SSL products and services.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Coordinated meetings, calls, and demos for Partners

SSL Certificate Vetting Authoriser

Symantec
08.2012 - 07.2013
  • Determine whether the company enrolling is a legitimate legal business entity.
  • Verify whether the customers' named contacts are employed at the company.
  • Respond to customers' inquiries regarding the status of their digital certificate via telephone, email, and live chat support.
  • Responsible for building and keeping exceptional, trustworthy, and transparent relationships.

Sales Representative

Green Future Sp. Z O.o
09.2011 - 05.2012
  • Expanded customer base through cold calling, networking, and relationship building.
  • Participated in trade shows and conferences to network and generate leads.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Sales Representative

Spicers Millers and Bakers Ltd.
02.2006 - 08.2011
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Sales Representative

Compsecur Sp. Z O.o.
09.2004 - 12.2005
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Call Centre Operator

Lukas Bank
04.2003 - 05.2004
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.

Education

M.D. - Administration And Management

Uniwersytet Wrocławski
Wrocław
04.2001 -

Skills

Teamwork and collaboration

Customer service

Client relationship management

Relationship building

Data analytics

Account management

Business development

Accomplishments

  • Received direct commendation from partners, crediting my support as instrumental in retaining their business with DigiCert — with several stating they would have left the company if not for my intervention and relationship with them.
  • Received an Award of Excellence within four months of working at Symantec from our Director in recognition for my hard work, positive energy and the spirit I brought to the team.


Timeline

Sr. Authentication Account Manager

DigiCert
11.2017 - Current

Platinum Partner Account Coordinator

Symantec
08.2013 - 10.2017

SSL Certificate Vetting Authoriser

Symantec
08.2012 - 07.2013

Sales Representative

Green Future Sp. Z O.o
09.2011 - 05.2012

Sales Representative

Spicers Millers and Bakers Ltd.
02.2006 - 08.2011

Sales Representative

Compsecur Sp. Z O.o.
09.2004 - 12.2005

Call Centre Operator

Lukas Bank
04.2003 - 05.2004

M.D. - Administration And Management

Uniwersytet Wrocławski
04.2001 -

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Marcin IwanskiSr. Authentication Account Manager