Marcin Goldyn
Blackburn
Summary
Experienced Maintenance Officer with over 10 years’ experience working within a high-performing Scottish housing association, delivering reactive repairs, void management, and compliance across a diverse housing portfolio. Demonstrates detailed technical knowledge of building fabric, services, and housing legislation, with a strong electrical background and proven ability to manage contractors, budgets, and performance.
Highly skilled in diagnosing complex defects, managing major voids and component replacement projects, supporting compliance functions, and producing accurate performance information. A confident decision-maker with excellent organisational skills, strong customer focus, and a values-led approach aligned with the social housing sector, regulatory compliance, and continuous service improvement.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Maintenance Officer
Cairn Housing Association
Bellshill, North Lanarkshire
04.2016 - Current
- Responsible for the delivery of a responsive and customer-focused repairs and maintenance service across a mixed housing portfolio including general needs, HMOs, retirement courts, leased properties, and void stock.
- Managed a busy reactive repairs service, diagnosing complex building fabric and services faults and ensuring timely, compliant resolutions.
- Delivered effective void management, including major voids and non-standard works such as component replacements and refurbishment projects.
- Managed and monitored contractor performance, ensuring compliance with contractual requirements, KPIs, health & safety standards, and value for money.
- Processed invoices and monitored expenditure, demonstrating strong understanding of repairs budgets and financial controls.
- Supported compliance activity, working closely with specialist compliance teams on gas, electrical, fire safety, and SHQS requirements.
- Applied detailed knowledge of Scottish Government legislation and housing standards in day-to-day decision-making.
- Handled insurance-related repairs and claims, liaising with insurers, loss adjusters, contractors, and tenants.
- Actively managed complaints, including face-to-face engagement with tenants, resolving issues professionally and in line with complaints procedures.
- Undertook property inspections and provided technical input into defect diagnosis, remedial solutions, and improvement works including damp, mould and condensation issues.
- Contributed to the development of policies, procedures, and contract documentation, including involvement in contract preparation and review.
- Participated in the review of new-build plans, providing technical feedback to ensure compliance with building regulations and housing standards.
- Demonstrated excellent time management, independently prioritising workload in a fast-paced environment while consistently meeting performance targets.
- Built strong working relationships with internal teams, contractors, and external partners to support service delivery and continuous improvement.
- Managing contractors and supporting team performance within a reactive repairs environment.
- Strong understanding of KPIs, performance metrics, and continuous improvement, consistently contributing to high service performance.
- Acted as a trainer as part of a Customer Service Excellence project, delivering customer service training to colleagues.
- Confident working independently or collaboratively, taking accountability for decisions and outcomes.
Industrial electrician
Blue light for Scottish Power
Alloa, Clackmannanshire
09.2014 - 03.2016
- Fault finding and reactive electrical repairs
- Upgraded old electrical panels for improved performance and safety.
- Repaired faulty wiring to ensure uninterrupted operation of power plant
- Adhered to health and safety regulations whilst working, ensuring a safe work environment.
Assistant maintenance manager
The Loch Rannoch Higland Club
Kinloch Rannoch, Perth and Kinross
05.2007 - 08.2014
- started as a gardener and promoted to be Assistant manager
- managed day to day reactive repairs of 85 holiday lodges and staff house.
- managing team of maintenance operative
- prepared draft spec for renovation project
- responsibility for buying and managing stock of tools and materials
Education
University Diploma - Information Technology
Koszalin University of Technology
Koszalin, Poland 09.2002 - 05.2007
Electrical maintenance -
EAL
LeedsCairn Housing Association
Skills
- Reactive repairs & void management
- Housing management systems (Epix, HomeMaster, OpenHousing)
- Managing contractor and line managing staff
- Project specification for procurement
- Scottish Housing Regulator & compliance (SHQS, Gas, Electric, Fire Safety)
- Budget monitoring & invoice processing
- KPI management, performance monitoring & reporting
- Complaints handling & customer engagement
- Building fabric & services diagnostics
- Damp, mould & condensation expertise
- Health & Safety (IOSH – Social Housing)
- Policy, procedure & contract documentation
- Stakeholders & partners engagement
- IT & Data Management (Excel, CRM, Microsoft 365)
- Customer focused
- Great interpersonal skills
- Excellent planning and organisational skills
Affiliations
- music, math, movies
References
References available upon request.
VALUES & PERSONAL ATTRIBUTES
- Highly organised with the ability to manage competing priorities and work under pressure.
- Motivated, proactive, and committed to service improvement and high standards.
- Excellent communication skills with an open, approachable manner.
- Strong customer focus with experience supporting vulnerable tenants and managing challenging behaviours.
- Aligned with the values of the social housing sector, including equality, involvement, social justice, and collaborative working.
- Comfortable with lone working, use of PPE, and regular travel across housing stock.
Timeline
Maintenance Officer
Cairn Housing Association
04.2016 - Current
Industrial electrician
Blue light for Scottish Power
09.2014 - 03.2016
Assistant maintenance manager
The Loch Rannoch Higland Club
05.2007 - 08.2014
University Diploma - Information Technology
Koszalin University of Technology
09.2002 - 05.2007
Electrical maintenance -
EAL
Cairn Housing Association