Marcie Heckingbottom
Barnsley
Summary
A reliable, hardworking and enthusiastic graduate with several years of experience in customer service, hospitality, coaching and retail. Throughout my career I have developed excellent communication, organisational and interpersonal skills while working in fast-paced environments where professionalism, teamwork and attention to detail are essential.
I am confident dealing with customers, resolving queries, managing multiple priorities and working efficiently under pressure. My previous roles have strengthened my ability to build positive relationships, solve problems independently and provide a consistently high standard of service.
I am now looking for a long-term office-based position where I can establish a successful career, continue to develop professionally and become a valued member of a team. Friendly and outgoing with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Football Community Coach (Seasonal)
Sheffield United Community Foundation
Sheffield, South Yorkshire
2023.06 - Current
- Delivered engaging football coaching sessions for groups of up to 20 children, fostering skill development and teamwork.
- Ensured safeguarding, health and safety procedures were followed at all times. -Communicated effectively with parents, children and colleagues. - Organised and adapted activities for various ages and abilities, ensuring all participants were included and engaged.
- Developed leadership, planning, organisation and communication skills through managing groups independently.
- Developed positive relationships with parents and children, enhancing community involvement and support for the programme.
Bar Staff
Purple Peacock & The Mayfair, Newcastle upon Tyne
Newcastle upon Tyne
2023.10 - 2025.04
- Delivered exceptional customer service in busy hospitality venues.
- Served food and beverages efficiently while maintaining a professional attitude.
- Handled customer enquiries and resolved issues calmly and effectively.
- Processed cash and card payments accurately.
- Worked as part of a team during high-volume events including bottomless brunches and student nights.
- Maintained cleanliness, hygiene and licensing standards.
Bar Staff
Dodworth Tap
Barnsley
2022.01 - 2023.06
- Prepared cocktails and served customers in both cocktail and ale bars.
- Assisted with food preparation and kitchen duties during busy periods.
- Managed multiple customer requests while maintaining accuracy and efficiency.
- Built strong relationships with regular customers through friendly and professional service.
- Supported colleagues across different areas of the business whenever required.
Front of House Assistant
Holiday Inn
Barnsley
2022.05 - 2022.11
- Welcomed guests and created a positive first impression.
- Responded professionally to customer enquiries and complaints.
- Assisted with food and beverage service while maintaining excellent customer satisfaction.
- Worked closely with colleagues to ensure smooth day-to-day operations.
- Demonstrated excellent communication and problem-solving skills in a customer-facing environment.
Education
BA (Hons) - English Literature
Newcastle University
Newcastle upon Tyne 2023.09 - 2026.07
A-Levels -
Barnsley Sixth Form
Barnsley 2021.09 - 2023.05
GCSEs -
Holy Trinity Catholic & Church of England School
BarnsleySkills
- Excellent customer service and relationship building
- Administration and office support
- Strong written and verbal communication
- Organisation and time management
- Microsoft Word, Outlook and PowerPoint
- Data entry and record keeping
- Problem solving and decision making
- Teamwork and collaboration
- Cash handling and payment processing
- Professional telephone and face-to-face communication
- Working effectively under pressure
- Safeguarding awareness
- Emergency First Aid certified
Affiliations
- Football at elite level. Former Sheffield United under-21 player, and current Bradford City Women Player. Demonstrates commitment, resilience, teamwork and discipline.
Accomplishments
Completed business marketing work experience with BPL, gaining experience of office environments, teamwork and business operations.
Certification
- FA Level 1 Football Coaching Qualification
- Emergency First Aid Certificate
- Ongoing UEFA C Qualification
Timeline
Bar Staff
Purple Peacock & The Mayfair, Newcastle upon Tyne
2023.10 - 2025.04
BA (Hons) - English Literature
Newcastle University
2023.09 - 2026.07
Football Community Coach (Seasonal)
Sheffield United Community Foundation
2023.06 - Current
Front of House Assistant
Holiday Inn
2022.05 - 2022.11
Bar Staff
Dodworth Tap
2022.01 - 2023.06
A-Levels -
Barnsley Sixth Form
2021.09 - 2023.05
GCSEs -
Holy Trinity Catholic & Church of England School