Family
MARCIA MCCHESNEY
ADMINISTRATOR
Clapham,BDF
Work Preference
Summary
Dynamic nursing professional with a proven track record in leadership and relationship-building, adept at managing multiple priorities in high-pressure environments. Extensive experience across Healthcare, Finance, and Legal sectors showcases a versatile skill set in project management, budgeting, and administration. Results-driven Customer Service Director skilled in optimizing operational efficiency and reducing costs through strategic decision-making and problem-solving. Committed to fostering team motivation and engagement to achieve exceptional customer service outcomes.
Overview
41
41
years of professional experience
6
6
years of post-secondary education
Work History
workshop administrator
Northgate vehicle hire
HUNTINGDON
09.2025 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
Senior Office Administrator
Bedford Bodyshop Ltd
11.2007 - 06.2025
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Ensured smooth daily operations by managing inventory levels of office supplies and equipment maintenance contracts.
- Oversaw accounts payable/receivable processes, guaranteeing timely payments while maintaining accurate financial records.
- Created personnel manual detailing business procedures and organizational policies.
- Coordinated company events, boosting employee morale and fostering a positive work environment.
- Served as liaison between employees and management, addressing concerns or conflicts swiftly to promote a harmonious workplace atmosphere.
- Facilitated efficient meetings by preparing agendas beforehand; ensured action items were assigned/documented properly afterward.
- Improved internal communication by creating a centralized document repository accessible to all team members.
- Increased office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Provided exceptional customer service to internal and external clients alike, resolving issues promptly and professionally.
- Maintained strict confidentiality of sensitive information, protecting both company and employee privacy.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Nurse
Manor Hospital
04.2002 - 10.2002
- Experience with various medical conditions including Parkinson's, dementia, diabetes, cancer, Alzheimer's and Paget's disease.
- Assessed need for, ordered, obtained and interpreted appropriate lab tests.
- Oversaw and managed urology clinical and support staff members in patient care activities whilst maintaining a high level of staff morale and professionalism.
- Effective counselling in health maintenance and disease management.
- Processed monthly reports for department performance.
- Managed care for post-operative patients through to discharge.
- Performed lab tests and communicated results.
- Instructed patients and family members on proper discharge care.
- Closely monitored acute conditions.
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
- Demonstrated ability to lead and motivate outstanding health care teams.
Nurse
Bedford Hospital
03.1985 - 03.2002
- Oversaw and managed clinical and support staff members in patient care activities whilst maintaining a high level of staff morale and professionalism.
- Effective counselling in health maintenance and disease management.
- Processed monthly reports for department performance.
- Managed care for post-operative patients through to discharge.
- Liaised between patients and doctors to ensure patient understanding of treatment plans.
- Instructed patients and family members on proper discharge care.
- Closely monitored acute conditions.
- Demonstrated ability to lead and motivate outstanding health care teams.
- Provided NHS with corrective action plans.
- Participated in unit-based Quality Assurance Programme.
- Developed and implemented nursing care plans.
- Delegated staff nurse duties.
- Trained new staff on quality control procedures.
- Followed infection control procedures.
- Assisted patients with daily functions.
- Monitored fluid intake and output levels.
- Measured urine and delivered specimens to lab.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Performed pregnancy tests and sent specimens for laboratory testing.
- Assisted doctors with surgeries and non-invasive procedures.
- Authorised repeat prescriptions and provided detailed prescription information to pharmacies.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Strong leader for nursing personnel assigned to the unit/shift.
Education
ENGLISH LIT GCSE A, ENGLISH GCSE A, MATHS GCSE A, HISTORY B. BIOLOGY DOUBLED MARKED GCSE AA, RELIGIOUS EDUCATION B -
JOHN BUNYAN UPPER SCHOOL
BEDFORD 09.1979 - 05.1985
Skills
- Budgeting and finance
- Team liaison
- Strong verbal communication
- Team leadership
- Risk management processes and analysis
- Leadership ability
- Strong analytical thinking
- Strong enthusiasm
- Instructional leadership
- Staff development
- Self-motivated
- Extremely organised
- Process implementation
- Strong leader
- Administrative leadership
- Strong organization
- Strong time management
- Strong drawing skills
- Leadership and people development
- Artistic leadership
- Strong mathematical skills
- Compassionate leadership
References
References available upon request
Community Service & Volunteer Work
Sue Ryder, Grief Consulting, Bedford, BDF, 2025-06, Present, Listening to people who experienced loss of someone., In a group or individually., Developed proficiency in [Software] and used skills regularly to complete assignments., Flexed with changing demands and requirements to consistently meet objectives., Answered calls promptly and delivered faultless service for diverse needs., Collected required materials, tools and supplies to complete work., Listened to directives from senior team members to complete safe, accurate work., Worked well with team members to complete tasks., Helped clients feel welcome by conversing warmly and professionally answering questions.
Qualifications
Nursing
Certification
- LEVEL 2 IN PRINCIPLES OF BUSINESS ADMINISTRATION
- LEVEL 2 IN PRINCIPLES OF CUSTOMER SERVICE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Gym
Family - reading - gym
I have 4 adult children - and 13 grandchildren, this takes alot of my spare time, we enjoy walks, cinema, outings
When i do have time i enjoy reading and relaxing at home with my husband and cat Luna.
and if i am not to tired, i do try and get to the gym as often as possible.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Microsoft office
Google workspace
Office space
1 Link
Aduatex
Languages
English
Timeline
workshop administrator
Northgate vehicle hire
09.2025 - Current
Senior Office Administrator
Bedford Bodyshop Ltd
11.2007 - 06.2025
Nurse
Manor Hospital
04.2002 - 10.2002
Nurse
Bedford Hospital
03.1985 - 03.2002
ENGLISH LIT GCSE A, ENGLISH GCSE A, MATHS GCSE A, HISTORY B. BIOLOGY DOUBLED MARKED GCSE AA, RELIGIOUS EDUCATION B -
JOHN BUNYAN UPPER SCHOOL
09.1979 - 05.1985