Marcia Correia
Guildford,Surrey
Summary
Motivated professional demonstrating strengths in team leadership and operational oversight. Adapts to dynamic environments through effective communication and conflict resolution. Committed to fostering a collaborative work culture that supports team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Tortilla
Guildford, surrey
08.2023 - 05.2026
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Monitored staff performance, developing targeted improvement plans to enhance individual and team effectiveness.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Prepared detailed reports on weekly sales, expenses, and staff productivity, providing insights for management review.
- Resolved customer complaints by actively listening and providing effective solutions.
- Monitored food safety practices to ensure compliance with health regulations.
Supervisor
Slims Chickens
Guildford, Surrey
02.2023 - 08.2023
- Oversaw daily operations to ensure strict compliance with health and safety regulations.
- Monitored worker behaviours and enforced safety standards to uphold a safe working environment.
- Gave clear staff instruction to achieve production output.
- Planned and communicated daily manufacturing tasks and targets.
- Coordinated training and mentoring for team members to enhance skills and maintain high performance.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Monitored inventory levels, ordering stock to prevent shortages.
Education
Certificate of Higher Education - Languages
Liceu Jaime Moniz
Funchal-Madeira01-1996
Skills
- Operational oversight
- Inventory management
- Health compliance
- Customer relationship management
- Staff training
- Staff development
- Team leadership
- Excellent communication
- Conflict resolution
- Organisational development
- Punctual
- Budget management
Languages
English
Upper Intermediate
B2
French
Beginner
A1
Spanish
Beginner
A1
German
Elementary
A2
Interests
- walking
- read a good book
- do exercise need to start again
- watch tv
Accomplishments
- 100% mystery dinner score
- food truck expansion proposal
- strong operational consistency
- increased sales by 0.5%
Timeline
Assistant Manager
Tortilla
08.2023 - 05.2026
Supervisor
Slims Chickens
02.2023 - 08.2023
Certificate of Higher Education - Languages
Liceu Jaime Moniz