Marcelo Pacheco
Bolton,England
Summary
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organization mission and values. Looking for new role where hard work and dedication will be highly valued. Organized Team Leader with 13 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organizational goals. Strong facilitator, trainer and mentor. Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Team Leader experienced in directing activities of work groups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networked and consensus builder.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Team Leader ( Internal promotion )
UPS
Bolton, Manchester
01.2023 - Current
- Fostered positive employee relationships through communication, training and coaching.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Diagnosed and repaired process and machinery faults.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Undertook regular performance reviews to identify areas for improvement.
- Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
- Implemented safe working methods and practices by conducting regular audits and workplace inspections.
- Managed accurate and timely delivery of dispatch orders to customers.
- Minimized response time to resolve orders on hold by liaising with other departments.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 99.5%.
- Influenced business change and success through collaborations with different stakeholders
- Set and monitored weekly targets for operational team to increase product sales and revenue.
Inventory Controller ( Internal promotion )
UPS
Bolton, Manchester
07.2022 - 01.2023
- Raised and sent purchase orders to vendors using in house ERP system.
- Confirmed with vendors receipt of purchase orders.
- Processed and checked stock inbound and outbound deliveries, completing necessary paperwork.
- Worked closely with demand planner for forecast accuracy.
- Identified risks in inventory holding policy to guarantee business continuity.
- Progressed outstanding purchase orders with vendors for optimal stock availability.
- Maintained organized stockroom environment for quick picking.
- Documented returns, over-ordered or incorrectly delivered stock to avoid restocking charges.
- Controlled best before dates to properly utilize stock.
- Managed stock rotations to balance inventory of perishable products and minimize wastage.
- Optimized efficiency of stock operations using data from hand-held scanners.
- Employed manual handling procedures to carry out safe stock counts.
- Scrutinized transactions to locate root cause of database inaccuracies, implementing action to prevent reoccurred.
Admin ( Internal promotion )
UPS
Bolton, Manchester
03.2022 - 07.2022
- Researched, analyses and summarized data for research.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Prepared, reviewed and submitted team expense reports.
- Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
- Called maintenance team to perform repairs and inspections on office equipment.
- Typed and proofread documents produced by other staff members.
- Ordered office supplies and researched new deals and suppliers.
- Monitored and updated budget and account records.
- Dealt with routine inquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Received, sorted and distributed incoming mail.
- Took detailed minutes at meetings following instructions from senior team members.
- Made travel arrangements and booked accommodation for staff members.
Warehouse Operative
Siamo Group
Bolton, Manchester
10.2021 - 03.2022
- Completed work following safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Minimized product damage, ensuring goods were correctly handled and stored to task specifications.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Moved stock around by hand, using forklift truck or lifting gear.
- Carried out stock control and maintained quality standards high for audits.
- Contacted suppliers to resolve shipment and delivery issues.
Buddy Trainer ( Internal promotion )
Nando's
Bolton, England
01.2021 - 10.2021
- Researched market trends and competitor activities to strengthen development plans.
- Secured high satisfaction rates by going extra mile to cater to specific organizational needs.
- Formulated training and development programmers to capture measurable improvements.
- Analyses training requirements at individual, team and organizational level.
- Implemented research findings and client feedback to improve programmer material and delivery.
- Produced training and supportive materials tailored to organizational needs.
- Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
Griller
Nando's
Bolton, England
10.2019 - 01.2021
- Sanitized and organized all line stations to support cleanliness and hygiene standards.
- Collaborated with waiters and servers to produce food ordered.
- Sliced, cut and tenderized meat and vegetables before grilling.
- Supervised and trained grill cooks to practice quality standards and good work ethics.
- Cooked regular menu items and seasonal offerings to serve to guests.
- Maintained kitchen equipment to manage wear and tear.
- Provided support to crew members through all facets of food preparation and delivery.
Logistics Operator
Alcrilog
Rio de janeiro, Pavuna
09.2017 - 10.2019
- Implemented and maintained payment systems to heighten accuracy of cash and card payments.
- Collaborated with logistics partners to confirm measurement and analysis processes achieved desired results.
- Identified and used opportunities to reduce shipping waste.
- Controlled inbound supply from source with focus on inventory, customs and related costs.
- Analyses logistics expenses and recommended cost-cutting measures to keep operating costs low.
- Developed and implemented new analytics, aiding progress towards achieving KPIs.
- Gathered and presented logistics data, providing detailed reports to aid future development.
Team Leader ( Internal promotion )
C&A
Rio de janeiro, Rio de janeiro
11.2016 - 09.2017
- Fostered positive employee relationships through communication, training and coaching.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Diagnosed and repaired process and machinery faults.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Undertook regular performance reviews to identify areas for improvement.
- Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
Warehouse Operative
C&A
Rio de janeiro, Rio de janeiro
03.2016 - 11.2016
- Completed work following safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Minimized product damage, ensuring goods were correctly handled and stored to task specifications.
- Contacted suppliers to resolve shipment and delivery issues.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Moved stock around by hand, using forklift truck or lifting gear.
- Carried out stock control and maintained quality standards high for audits.
Warehouse Operative
Cnova
Rio de janeiro, Rio de janeiro
10.2015 - 03.2016
- Completed work following safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Moved stock around by hand, using forklift truck or lifting gear.
Associate Lecturer
Lojas Americanas
Rio de janeiro, Rio de janeiro
02.2015 - 09.2015
- Offered academic and pastoral support to students requiring additional help.
- Designed exams, assessments and course content, including lecture material and writing assignments.
- Varied teaching strategies, catering to educational needs of young adults and mature students.
- Organized educational activities and events to drive learning objectives and promote engagement.
- Reported on programmer data to support course management.
- Monitored students' progress against educational targets, implementing positive interventions.
Team Leader ( Internal promotion )
Piraque
Rio de janeiro, Rio de Janeiro
11.2010 - 02.2014
- Fostered positive employee relationships through communication, training and coaching.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Diagnosed and repaired process and machinery faults.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Undertook regular performance reviews to identify areas for improvement.
- Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
Fulfilment Associate
Piraque
Rio de janeiro, Rio de janeiro
07.2010 - 12.2010
- Maximised shipping efficiencies by promptly and effectively communicating fulfilment errors to customer service team.
- Enabled accurate dispatch by verifying shipping information and correct placement in shipping area.
- Identified opportunities to improve order flow, minimising processing times by 97%.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Completed work following safety rules for best working practices.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Performed tagging and labelling of warehouse inventory.
Logistics Operator
Di Santinni
Rio de janeiro, Rio de Janeiro
11.2007 - 07.2010
- Implemented and maintained payment systems to heighten accuracy of cash and card payments.
- Collaborated with logistics partners to confirm measurement and analysis processes achieved desired results.
- Identified and used opportunities to reduce shipping waste.
- Controlled inbound supply from source with focus on inventory, customs and related costs.
Education
A-Levels -
Institudo Araruama
Rio de janeiro / Brazil 01.2004 - 12.2007
NVQ Level 4 - Logistics
Estacio de sa
Rio de janeiro / Brazil 01.2009 - 12.2013
Skills
- Key Performance Indicator (KPI) management
- Resource allocation
- Team supervision
- Employee retention strategies
- Team development strategies
- Process improvement
- Employee coaching and mentorship
- Employee performance reviews
- High performance reward schemes
- Beverage preparation
- Concise time management
- Ordering procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Team Leader ( Internal promotion )
UPS
01.2023 - Current
Inventory Controller ( Internal promotion )
UPS
07.2022 - 01.2023
Admin ( Internal promotion )
UPS
03.2022 - 07.2022
Warehouse Operative
Siamo Group
10.2021 - 03.2022
Buddy Trainer ( Internal promotion )
Nando's
01.2021 - 10.2021
Griller
Nando's
10.2019 - 01.2021
Logistics Operator
Alcrilog
09.2017 - 10.2019
Team Leader ( Internal promotion )
C&A
11.2016 - 09.2017
Warehouse Operative
C&A
03.2016 - 11.2016
Warehouse Operative
Cnova
10.2015 - 03.2016
Associate Lecturer
Lojas Americanas
02.2015 - 09.2015
Team Leader ( Internal promotion )
Piraque
11.2010 - 02.2014
Fulfilment Associate
Piraque
07.2010 - 12.2010
NVQ Level 4 - Logistics
Estacio de sa
01.2009 - 12.2013
Logistics Operator
Di Santinni
11.2007 - 07.2010
A-Levels -
Institudo Araruama
01.2004 - 12.2007
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