Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Marcelle Bottini

Client Services - Marketing
London

Summary

Client-focused and data-driven professional with over 4 years of experience in client service, brand management, and process optimisation. Proven ability to manage multinational client portfolios, resolve complex customer issues, and implement strategies that improve operational efficiency and client satisfaction. Adept at leveraging data insights to inform decision-making, identify growth opportunities, and deliver exceptional customer experiences.

Overview

7
7
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages

Work History

Client Service Partner

CSC Global
03.2024 - Current
  • Managed a portfolio of multinational clients, implementing strategies to improve service delivery and client engagement
  • Developed and refined data-driven processes, boosting operational efficiency.
  • Led conflict resolution efforts, mitigating risks and reducing service issues.
  • Identified new revenue opportunities, contributing to a 30% portfolio growth.
  • Maintained strong client communication via email, phone, and face-to-face meetings, enhancing client relationships.
  • Investigated and resolved customer inquiries and complaints quickly.

Client Service Experience

Amplify
11.2022 - 03.2024
  • Analysed customer service operations, introducing process improvements that increased efficiency.
  • Collaborated with cross-functional teams to ensure consistent service delivery.
  • Assisted with training and onboarding for new hires to ensure alignment with company protocols.
  • Managed key accounts with precision, ensuring long-lasting partnerships built on trust and reliability.
  • Managed event logistics and operations.

Office Administrator

LSQ Group
06.2022 - 10.2022
  • Managed daily office operations, coordinating meetings and events to enhance team productivity
  • Responded promptly to client inquiries, providing efficient and professional service
  • Supported administrative tasks, improving office workflows
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Office Administrator

Koteve
12.2020 - 10.2021
  • Oversaw administrative operations, ensuring smooth coordination between departments
  • Streamlined document management systems for improved operational efficiency
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Marketing Coordinator

Nexos Creative
03.2019 - 12.2020
  • Increased brand engagement by 25% through creative and targeted social media campaigns
  • Developed and monitored KPIs to measure campaign performance, optimising strategies for maximum engagement
  • Collaborated with cross-functional teams to create and distribute impactful content
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Tracked and reported on marketing campaign responses.
  • Improved website traffic with the implementation of SEO best practices and keyword research.

Marketing Executive

Grupo Nebraska
07.2018 - 02.2019
  • Created and executed social media strategies that boosted follower growth and brand visibility
  • Planned and executed events and marketing programs to increase qualified leads.
  • Developed and implemented targeted digital strategy to improve business performance.
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Analysed audience data to tailor content strategies and improve engagement metrics

Education

Master of Business Administration - Strategic Marketing, Business Analytics

Anglia Ruskin University

Bachelor of Science - Marketing

IBMR

Skills

  • Client Portfolio Management

  • Data Analysis

  • Process Optimisation & Workflow Efficiency

  • CRM Systems & User Flow Enhancement

  • Conflict Resolution & Risk Mitigation

  • Brand Protection & Engagement Strategies

  • Social Media Management

  • Cross-functional Collaboration

Accomplishments

  • Implemented a service strategy at CSC Global that reduced client complaints by [X]%.
  • Spearheaded a social media campaign at Nexos that increased engagement by [X]%.
  • Contributed to a [X]% increase in operational efficiency at Amplify through workflow optimisation.

Timeline

Client Service Partner

CSC Global
03.2024 - Current

Client Service Experience

Amplify
11.2022 - 03.2024

Office Administrator

LSQ Group
06.2022 - 10.2022

Office Administrator

Koteve
12.2020 - 10.2021

Marketing Coordinator

Nexos Creative
03.2019 - 12.2020

Marketing Executive

Grupo Nebraska
07.2018 - 02.2019

Bachelor of Science - Marketing

IBMR

Master of Business Administration - Strategic Marketing, Business Analytics

Anglia Ruskin University

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Marcelle BottiniClient Services - Marketing