Marcella Connolly

Assisted newly formed AR department with various tasks.

Provided support in managing enquiries and documents efficiently.

Handled communications promptly and resolved student and commercial accounts issues effectively.

Collaborated within a busy team and managed own workload when required.

Executed cash receipting processes.

• Processed refunds via Flywire and Evalon bank transfers.
• Generated invoices and credit notes accurately.
• Created customer accounts and allocated credits.
• Addressed student issues and supplied statements and tax forms.
• Distributed emails to relevant departments.
• Utilised Oracle Fusion, Banner, and Excel systems adeptly.

Achievement : To find out how to arrange refunds for deposits and overpayments back to students. Reduced a backlog of 500+ to 0. So that new refund requests can be created in 24/48 hours.

Synapptic design software for people with sight loss and are based in Durham.

I joined the Company in March 2024 as a Sales Account Administrator. The role was on a 3 month trial basis.

The Role consisted of:

• Taking calls from existing and new customers
• Advising new customers on which software / phone would suit their needs and budget
• Taking orders, payments and arranging deliveries
• Building the required phone with the Synapptic software
• Mailshots, renewal update alerts.

• My role within the Customer Service Team was to look after the Export Accounts for all our Irish customers as well as India & Israel . Also responsible for a number of larger UK accounts such as the CEF group, Dingbro, Edmundsons Electrical.
• Process all new orders, send confirmations, advise on expected delivery dates.
• Create out of stock reports and advice on when stock would be available.
• Liaise with the Inventory Team to plan stock orders for our OEM accounts so that their production lines were never out of stock. (Honda, Cummins, Aston Martin, Toyota)
• Create back order reports when required.
• Plan weekly export deliveries.
• Liaise with customers shipping agents to make sure all documentation met the requirements for relevant country.
• Responsible for completing the declarations for shipments to Northern Ireland using the TSS system.
• Help customers with product issues, warranty claims, battery guidance.

• APD is an Automotive Parts Distributor in the UK with around 10 branches.
• Initial employed to handle the UK customers accounts.
• Enter invoices, record branch purchases, create statements.
• Assist with credit control when required.
• Look after Company Vehicle records.
• Assist with monthly accounting.
• During last year helped with the Export Accounts.

• Process up to 150 expenses claims per day between a team of 5.
• Process invoices.
• Resolve statement issues.
• Processing P/L invoices daily(volume approx 1000 between team of 5).